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Der Aufgabenbezogene Informationsaustausch : zeitweilige partizipative Gruppenarbeit zur Problemlösung ; mit besonderem Blick auf Organisationsentwicklung, Wissensmanagement und betriebliche Gesundheitsvorsorge
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1
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1
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1
New technology, work and employment
1
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Outsourcing and offshoring business services
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1
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1
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1
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1
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1
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ECONIS (ZBW)
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1
Applying multiple perspectives to the BPO decision : a case study of call centres in Australia
Borman, Mark
- In:
Outsourcing and offshoring business services
,
(pp. 413-454)
.
2017
Persistent link: https://www.econbiz.de/10011718048
Saved in:
2
Helden im Callcenter
Mahler, Nicolas
;
Niemeyer, Gero
;
Fischer, Nils
- In:
Harvard-Business-Manager : das Wissen der Besten
36
(
2014
)
9
,
pp. 64-71
Persistent link: https://www.econbiz.de/10010392072
Saved in:
3
ICT as a buffer to change : a case study of the Seoul metropolitan government's Dasan Call Center
Im, Do bin
;
Porumbescu, Greg
;
Lee, Hyunkuk
- In:
Public performance & management review
36
(
2012/13
)
3
,
pp. 436-455
Persistent link: https://www.econbiz.de/10009740723
Saved in:
4
NHS Direct : a UK health sector innovation study
Cunningham, Paul
- In:
Handbook of innovation in public services
,
(pp. 477-495)
.
2013
Persistent link: https://www.econbiz.de/10010194785
Saved in:
5
Working under intensive surveillance : when does "measuring everything that moves" become intolerable?
Sewell, Graham
;
Barker, James R.
;
Nyberg, Daniel
- In:
Human relations
65
(
2012
)
2
,
pp. 189-215
Persistent link: https://www.econbiz.de/10009507987
Saved in:
6
Service supply management structure in offshore outsourcing
Tate, Wendy L.
;
Ellram, Lisa M.
- In:
The journal of supply chain management : a global …
48
(
2012
)
4
,
pp. 8-29
Persistent link: https://www.econbiz.de/10009665497
Saved in:
7
Zur Qualität von Inbound Centers im Marketing : Typen - Wirkungen - Implikationen
Schagen, Alexander
-
2012
Persistent link: https://www.econbiz.de/10009671542
Saved in:
8
Data protecting in the outsourced call centre : an exploratory case study
Ball, Kirstie
- In:
Human resource management journal
20
(
2010
)
3
,
pp. 294-310
Persistent link: https://www.econbiz.de/10003995433
Saved in:
9
Lean six sigma in a call centre : a case study
Laureani, Alessandro
;
Antony, Jiju
;
Douglas, Alex
- In:
The international journal of productivity and …
59
(
2010
)
8
,
pp. 757-768
Persistent link: https://www.econbiz.de/10008778205
Saved in:
10
Der AI im Einsatz für Prävention und Gesundheitsförderung im Call Center
Wetzstein, Annekatrin
- In:
Der Aufgabenbezogene Informationsaustausch : …
,
(pp. 121-127)
.
2010
Persistent link: https://www.econbiz.de/10003953468
Saved in:
11
Designing systems using business components : a case study in call centre automation
Ghandforoush, Parviz
;
Sen, Tarun K.
;
Tegarden, David P.
; …
- In:
International journal of electronic customer …
4
(
2010
)
2
,
pp. 161-179
Persistent link: https://www.econbiz.de/10003974024
Saved in:
12
Strategic cultural change and local discourses : the importance of being different
Nyberg, D.
;
Mueller, Frank
- In:
Scandinavian journal of management
25
(
2009
)
2
,
pp. 146-156
Persistent link: https://www.econbiz.de/10003864678
Saved in:
13
Der richtige Ansprechpartner im dynamischen Interaktionsnetzwerk
Trier, Matthias
;
Müller, Matthias
;
Bobrik, Annette
- In:
HMD : Praxis der Wirtschaftsinformatik
46
(
2009
)
267
,
pp. 85-93
Persistent link: https://www.econbiz.de/10003854527
Saved in:
14
The call centre and its many players
Winiecki, Donald J.
- In:
Organization : the critical journal of organization, …
16
(
2009
)
5
,
pp. 705-731
Persistent link: https://www.econbiz.de/10003885480
Saved in:
15
The new role of call centres for manufacturers
Minami, Chieko
- In:
The marketing review
9
(
2009
)
2
,
pp. 115-126
Persistent link: https://www.econbiz.de/10003849708
Saved in:
16
Personaleinsatzplanung im Echtzeitbetrieb in Call Centern mit künstlichen neuronalen Netzen
Zakhariya, Halyna
;
Köller, Frank
;
Breitner, Michael H.
-
2008
Persistent link: https://www.econbiz.de/10003717614
Saved in:
17
"You gotta lie to it": software applications and the management of technological change in a call centre
Russell, Bob
- In:
New technology, work and employment
22
(
2007
)
2
,
pp. 132-145
Persistent link: https://www.econbiz.de/10003494484
Saved in:
18
The development paths of non-strategic capabilities
Pan, Shan L.
;
Tan, Barney C. C.
;
Huang, Jimmy
;
Poulsen, Brad
- In:
European management journal
25
(
2007
)
5
,
pp. 344-358
Persistent link: https://www.econbiz.de/10003569629
Saved in:
19
Call Center Markt Deutschland - das Fallbeispiel Hamburg
Körs, Anna
-
2002
Persistent link: https://www.econbiz.de/10013432174
Saved in:
20
Operationalisierung und empirische Überprüfung der Balanced Scorecard
Kudernatsch, Daniela
-
2001
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001598057
Saved in:
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