//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Shen, Haipeng"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Callcenter"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Call centre
7
Callcenter
7
Queueing theory
4
Warteschlangentheorie
4
Statistical method
3
Statistische Methode
3
Theorie
3
Theory
3
ARIMA
1
Agent heterogeneity
1
Applied probability
1
Bayesian
1
Call center arrivals
1
Call centers
1
Capacity utilization
1
Correlation
1
Crew scheduling
1
Dependence
1
Dimension reduction
1
Doubly stochastic Poisson
1
Estimation theory
1
Exponential smoothing
1
Fixed-effects
1
Forecasting
1
Forecasting model
1
Fourier analysis
1
Kapazitätsauslastung
1
Kleinste-Quadrate-Methode
1
Least squares method
1
Marketing events
1
Markov chain
1
Markov-Kette
1
Mixed-effects
1
Personaleinsatzplanung
1
Probability theory
1
Prognoseverfahren
1
Schätztheorie
1
Seasonality
1
Service times
1
Stochastic process
1
more ...
less ...
Online availability
All
Undetermined
2
Free
1
Type of publication
All
Article
5
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Arbeitspapier
2
Graue Literatur
2
Non-commercial literature
2
Working Paper
2
Language
All
English
7
Author
All
Shen, Haipeng
Doellgast, Virginia
17
Connell, Julia
15
Burgess, John
13
D'Cruz, Premilla
12
Holtgrewe, Ursula
12
Noronha, Ernesto
12
Russell, Bob
12
Sauermann, Jan
12
Taylor, Phil
12
Jouini, Oualid
10
L'Ecuyer, Pierre
10
Mirchandani, Kiran
10
Hannif, Zeenobiyah
8
Heinz, Matthias
8
Jeworrek, Sabrina
8
Koole, Ger M.
8
Mertins, Vanessa
8
Scholarios, Dora
8
Schumacher, Heiner
8
Stolletz, Raik
8
Sutter, Matthias
8
Akşin, Zeynep
7
Grip, Andries de
7
Kumar, Anuj
7
Mandelbaum, Avishai
7
Menzler-Trott, Eckart
7
Shumsky, Robert A.
7
Abdullateef, Aliyu Olayemi
6
Aparicio-Valverde, Mireia
6
Bain, Peter
6
Batt, Rosemary L.
6
Dallery, Yves
6
Emadi, Seyed Morteza
6
Gans, Noah
6
Helber, Stefan
6
Holst, Hajo
6
Ibrahim, Rouba
6
Kwon, Hyunji
6
Pinker, Edieal J.
6
more ...
less ...
Institution
All
The Wharton Financial Institutions Center
1
Published in...
All
Working papers / Financial Institutions Center
2
European journal of operational research : EJOR
1
International journal of forecasting
1
Journal of the American Statistical Association : JASA
1
Manufacturing & service operations management : M & SOM
1
Service science
1
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Can customer arrival rates be modelled by sine waves?
Chen, Ningyuan
;
Gürlek, Ragıp
;
Lee, Donald K. K.
; …
- In:
Service science
16
(
2024
)
2
,
pp. 70-84
Persistent link: https://www.econbiz.de/10014564195
Saved in:
2
Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers
Ibrahim, Rouba
;
L'Ecuyer, Pierre
;
Shen, Haipeng
; …
- In:
European journal of operational research : EJOR
250
(
2016
)
2
,
pp. 480-492
Persistent link: https://www.econbiz.de/10011441678
Saved in:
3
Modeling and forecasting call center arrivals : a literature survey and a case study
Ibrahim, Rouba
;
Ye, Han
;
L'Ecuyer, Pierre
;
Shen, Haipeng
- In:
International journal of forecasting
32
(
2016
)
3
,
pp. 865-874
Persistent link: https://www.econbiz.de/10011621847
Saved in:
4
Interday forecasting and intraday updating of call center arrivals
Shen, Haipeng
;
Huang, Jianhua Z.
- In:
Manufacturing & service operations management : M & SOM
10
(
2008
)
3
,
pp. 391-410
Persistent link: https://www.econbiz.de/10003747822
Saved in:
5
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence A.
;
Gans, Noah
;
Mandelbaum, Avishai
; …
- In:
Journal of the American Statistical Association : JASA
100
(
2005
)
469
,
pp. 36-50
Persistent link: https://www.econbiz.de/10002702139
Saved in:
6
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002444709
Saved in:
7
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754522
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->