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isPartOf:"The journal of services marketing"
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Call centre
8
Callcenter
8
Dienstleistungsqualität
4
Service quality
4
Beziehungsmarketing
3
Consumer behaviour
3
India
3
Indien
3
Konsumentenverhalten
3
Relationship marketing
3
Auslandsverlagerung
2
Customer service
2
Kundenservice
2
Offshoring
2
Stress
2
USA
2
United States
2
Work stress
2
Americans
1
Amerikaner
1
Arbeitsbedingungen
1
Arbeitskräfte
1
Arbeitsmobilität
1
Arbeitszufriedenheit
1
Beschwerdemanagement
1
Burnout
1
Complaint management
1
Confidence
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Dienstleistungsberufe
1
Dienstleistungsmarketing
1
Dismissal
1
Financial services
1
Finanzdienstleistung
1
Gesundheitsversorgung
1
Health care
1
Insurance
1
Job satisfaction
1
Kündigung
1
Labour mobility
1
Outsourcing
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English
8
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Sharma, Piyush
2
Ashill, Nicholas J.
1
Budhwar, Pawan S.
1
Carruthers, Janet
1
Dean, Alison M.
1
Dhawan, Abhinav
1
Holloway, Betsy Bugg
1
Madupalli, Ramana
1
Malhotra, Neeru
1
Mathur, Rajiv
1
Mukherjee, Avinandan
1
Parish, Janet Turner
1
Poddar, Amit
1
Rainnie, Al
1
Rod, Michel
1
Sawyerr, Olukemi O.
1
Srinivas, Shanthi
1
Thirkell, Peter
1
Varma, Arup
1
Wang, Sijun
1
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The journal of services marketing
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of electronic customer relationship management : IJECRM
4
International journal of services and operations management
4
NBER Working Paper
4
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ECONIS (ZBW)
8
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1
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
2
Problematic customers and turnover intentions of customer service employees
Poddar, Amit
;
Madupalli, Ramana
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 551-559
Persistent link: https://www.econbiz.de/10009672283
Saved in:
3
Consumer relationship proneness: a reexamination and extension across service exchanges
Parish, Janet Turner
;
Holloway, Betsy Bugg
- In:
The journal of services marketing
24
(
2010
)
1
,
pp. 61-73
Persistent link: https://www.econbiz.de/10003953410
Saved in:
4
Insights into the Indian call centre industry : can internal marketing help tackle high employee turnover?
Budhwar, Pawan S.
;
Varma, Arup
;
Malhotra, Neeru
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 351-362
Persistent link: https://www.econbiz.de/10009525728
Saved in:
5
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
6
Frontline employees' views on organizational factors that affect the delivery of service quality in call centers
Dean, Alison M.
;
Rainnie, Al
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 326-337
Persistent link: https://www.econbiz.de/10009525733
Saved in:
7
Call center employee personality factors and service performance
Sawyerr, Olukemi O.
;
Srinivas, Shanthi
;
Wang, Sijun
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 301-317
Persistent link: https://www.econbiz.de/10009525736
Saved in:
8
Exploring customer reactions to offshore call centers : toward a comprehensive conceptual framework
Sharma, Piyush
;
Mathur, Rajiv
;
Dhawan, Abhinav
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 289-300
Persistent link: https://www.econbiz.de/10009525738
Saved in:
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