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~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Beziehungsmarketing
36
Customer recovery
36
Kundenrückgewinnung
35
Relationship marketing
35
Consumer behaviour
23
Konsumentenverhalten
23
customer churn
19
Customer churn
17
Data mining
11
Data Mining
10
Deutschland
9
Forecasting model
9
Germany
9
Prognoseverfahren
9
Kundenbindung
8
Customer retention
7
Mobile communications
7
Mobilkommunikation
7
Customer satisfaction
6
Kundenmanagement
6
Artificial intelligence
5
Customer Churn
5
Decision tree
5
Künstliche Intelligenz
5
Online retailing
5
Online-Handel
5
Telecommunications industry
5
Telekommunikationssektor
5
Beschwerdemanagement
4
Classification
4
Complaint management
4
Customer analysis
4
Dienstleistungsqualität
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Einzelhandel
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Entscheidungsbaum
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Kundenanalyse
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Kundendaten
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Retail trade
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Becker, Jan U.
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Herzog, Walter
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Kreische, Josephine
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Köhler, Thorsten
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Mandl, Leonhard
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Prebensen, Nina K.
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Schlereth, Christian
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Spann, Martin
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Stakhovych, Stanislav
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Journal of service research
2
European journal of marketing : EJM
1
Kundenabwanderung : Früherkennung, Prävention, Kundenrückgewinnung ; mit erfolgreichen Praxisbeispielen aus verschiedenen Branchen
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ECONIS (ZBW)
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How relevant is customer win-back for digital firms? : a framework and a novel analytical perspective to assess the relevance of reacquired customers
Kreische, Josephine
-
2020
Persistent link: https://www.econbiz.de/10012294478
Saved in:
2
"New perspectives on customer experience in service recovery"
Mandl, Leonhard
-
2017
Persistent link: https://www.econbiz.de/10011782523
Saved in:
3
Mix & match: a resource-based complaint recovery framework for tangible compensation
Stakhovych, Stanislav
;
Tamaddoni, Ali
- In:
Journal of service research
23
(
2020
)
3
,
pp. 337-352
Persistent link: https://www.econbiz.de/10012265770
Saved in:
4
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
5
The effect of brand on churn in the telecommunications sector
Svendsen, Gunnvald B.
;
Prebensen, Nina K.
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1177-1189
Persistent link: https://www.econbiz.de/10009786598
Saved in:
6
Präventionsmaßnahmen des Beschwerdemanagements gegen Kundenabwanderung : die Beschwerdeabteilung als wirksames Churn-Management
Köhler, Thorsten
- In:
Kundenabwanderung : Früherkennung, Prävention, …
,
(pp. 313-329)
.
2009
Persistent link: https://www.econbiz.de/10003887087
Saved in:
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