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isPartOf:"Omega : the international journal of management science"
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Beschwerdemanagement
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Akturk, M. Serkan
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Omega : the international journal of management science
Journal of business research : JBR
70
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of hospitality marketing & management
31
Journal of service research : JSR
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The service industries journal
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International journal of contemporary hospitality management
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Journal of the Academy of Marketing Science
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Service business
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Psychology & marketing
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European journal of marketing : EJM
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Journal of retailing
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Journal of service management
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Managing service quality : MSQ ; an international journal
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Services marketing quarterly
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Journal of air transport management
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Journal of consumer behaviour : an international research review
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Journal of marketing
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Marketing letters : a journal of research in marketing
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SpringerLink / Bücher
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Journal of service research
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International journal of consumer studies
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Journal of marketing management : MM
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International journal of quality and service sciences
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Journal of service theory and practice
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Journal of service theory and practice : JSTP
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Asia Pacific journal of marketing and logistics
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Business horizons
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
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Ilmenauer Schriften zur Betriebswirtschaftslehre
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International journal of production economics
8
Journal of strategic marketing
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Journal of travel and tourism marketing
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Tourism management : research, policies, practice
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Marketing intelligence & planning
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Cogent business & management
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1
Lenient vs. stringent returns policies in the presence of fraudulent returns : the role of customers' fairness perceptions
Chen, Jing
;
Yu, Bo
;
Chen, Bintong
;
Liu, Zhuojun
- In:
Omega : the international journal of management science
117
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014281849
Saved in:
2
Managing consumer returns with technology-enabled countermeasures
Akturk, M. Serkan
;
Ketzenberg, Michael
;
Yıldız, Barış
- In:
Omega : the international journal of management science
102
(
2021
),
pp. 1-26
Persistent link: https://www.econbiz.de/10012514498
Saved in:
3
The impact of a waiting-time threshold in overflow systems with impatient customers
Stolletz, Raik
;
Manitz, Michael
- In:
Omega : the international journal of management science
41
(
2013
)
2
,
pp. 280-286
Persistent link: https://www.econbiz.de/10009682182
Saved in:
4
A note on "the EPQ with partial backordering and phase-dependent backordering rate"
Hsieh, Tsu-pang
;
Dye, Chung-yuan
- In:
Omega : the international journal of management science
40
(
2012
)
1
,
pp. 131-133
Persistent link: https://www.econbiz.de/10009241235
Saved in:
5
Exact closed-form solutions for "optimal inventory model for items with imperfect quality and shortage backordering
Chang, Hung-chi
;
Ho, Chia-huei
- In:
Omega : the international journal of management science
38
(
2009/10
)
3/4
,
pp. 233-237
Persistent link: https://www.econbiz.de/10003948078
Saved in:
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