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~subject:"Customer satisfaction"
~type_genre:"Book section"
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Search: subject_exact:"Customer innovation"
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Customer satisfaction
Customer integration
679
Kundenintegration
679
Innovation management
163
Innovationsmanagement
163
Beziehungsmarketing
146
Relationship marketing
146
Social Web
142
Social web
142
Innovation
87
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62
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55
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Product design
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1
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1
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1
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1
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1
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1
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From customer retention to a holistic stakeholder management system : living a vision
3
Customer engagement marketing
2
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
2
Kundenintegration : Forum Dienstleistungsmanagement
2
Customer-centric marketing strategies : tools for building organizational performance
1
Encyclopedia of technology and innovation management
1
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1
Handbook of research on customer engagement
1
Handbook of technology and innovation management
1
Involving customers in new service development
1
Kundenorientierung im Touristikmanagement
1
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ECONIS (ZBW)
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1
Customer engagement conceptualization and conceptual relationships
Bolton, Ruth N.
- In:
Handbook of research on customer engagement
,
(pp. 114-125)
.
2019
Persistent link: https://www.econbiz.de/10013163361
Saved in:
2
Customer engagement and employee engagement : a research review and agenda
Mittal, Vikas
;
Han, Kyuhong
;
Westbrook, Robert A.
- In:
Customer engagement marketing
,
(pp. 173-201)
.
2018
Persistent link: https://www.econbiz.de/10011739859
Saved in:
3
From customer to partner engagement : a conceptualization and typology of engagement in B2B
Reinartz, Werner J.
;
Berkmann, Manuel
- In:
Customer engagement marketing
,
(pp. 243-268)
.
2018
Persistent link: https://www.econbiz.de/10011739866
Saved in:
4
Customer Engagement als Erfolgsfaktor negativer Dienstleistungen
Treger, Stephanie
- In:
Interaktive Wertschöpfung durch Dienstleistungen : …
,
(pp. 235-259)
.
2015
Persistent link: https://www.econbiz.de/10010532025
Saved in:
5
Customer delight as an ex ante and ex post factor of positive customer engagement behavior : interactive value creation in customer management
Donsbach, Julia
;
Gouthier, Matthias H. J.
- In:
Interaktive Wertschöpfung durch Dienstleistungen : …
,
(pp. 211-234)
.
2015
Persistent link: https://www.econbiz.de/10010532026
Saved in:
6
CKM and its influence on organizational marketing performance : proposing an integrated conceptual framework
Panni, Mohammad Fateh Ali Khan
- In:
Customer-centric marketing strategies : tools for …
,
(pp. 103-125)
.
2013
Persistent link: https://www.econbiz.de/10009668205
Saved in:
7
Understanding customer needs
Griffin, Abbie
- In:
Encyclopedia of technology and innovation management
,
(pp. 231-232)
.
2010
Persistent link: https://www.econbiz.de/10003945792
Saved in:
8
Kundenlob - Integration durch positives Feedback
Stauss, Bernd
- In:
Kundenintegration : Forum Dienstleistungsmanagement
,
(pp. 315-342)
.
2009
Persistent link: https://www.econbiz.de/10003808724
Saved in:
9
Kundenintegration durch Online World-of-Mouth : Fallbeispiele aus der Medienbranche
Radic, Dubravko
;
Posselt, Thorsten
;
Spitzer, Sarah
- In:
Kundenintegration : Forum Dienstleistungsmanagement
,
(pp. 453-470)
.
2009
Persistent link: https://www.econbiz.de/10003808737
Saved in:
10
Understanding customer needs
Bayus, Barry L.
- In:
Handbook of technology and innovation management
,
(pp. 115-141)
.
2008
Persistent link: https://www.econbiz.de/10003769465
Saved in:
11
A short history of customer retention : the TRI*M Benchmarking Database as an experience database
O'Gorman, Susanne
- In:
From customer retention to a holistic stakeholder …
,
(pp. 89-98)
.
2008
Persistent link: https://www.econbiz.de/10003641799
Saved in:
12
How to obtain the Voice of the Customer : experiences with the introduction of an integrated customer retention system in the MAN Commercial Vehicles Group
Reich, Sandra
;
Pirner, Peter
- In:
From customer retention to a holistic stakeholder …
,
(pp. 99-115)
.
2008
Persistent link: https://www.econbiz.de/10003641805
Saved in:
13
How does customer retention work?
Apergis, Apostolos
- In:
From customer retention to a holistic stakeholder …
,
(pp. 163-174)
.
2008
Persistent link: https://www.econbiz.de/10003641842
Saved in:
14
Innovate by anticipating customer needs
Seidenberg, Ivan
- In:
Sparking innovation
,
(pp. 12-16)
.
2008
Persistent link: https://www.econbiz.de/10003758896
Saved in:
15
Enhancing customer experience in the knowledge economy
Khare, Arpita
- In:
Enhancing enterprise competitiveness : (marketing, …
,
(pp. 96-107)
.
2007
Persistent link: https://www.econbiz.de/10003677075
Saved in:
16
How to better learn from users
Björkman, Hans
- In:
Involving customers in new service development
,
(pp. 209-231)
.
2006
Persistent link: https://www.econbiz.de/10003593239
Saved in:
17
Kundenzufriedenheit und Kundenbindungs-Marketing
Dreyer, Axel
- In:
Kundenorientierung im Touristikmanagement
,
(pp. 11-50)
.
2000
Persistent link: https://www.econbiz.de/10003778407
Saved in:
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