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subject:"Taiwan"
~isPartOf:"Managing service quality : MSQ ; an international journal"
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Taiwan
Customer satisfaction
57
Kundenzufriedenheit
57
Dienstleistungsqualität
41
Service quality
41
Consumer behaviour
20
Konsumentenverhalten
20
Beziehungsmarketing
17
Relationship marketing
17
Quality management
9
Qualitätsmanagement
9
Customer service
8
Kundenservice
8
Beschwerdemanagement
7
Complaint management
7
USA
7
United States
7
Dienstleistungssektor
5
Emotion
5
Online retailing
5
Online-Handel
5
Service industry
5
Viral marketing
4
Virales Marketing
4
E-commerce
3
Einzelhandel
3
Electronic Commerce
3
Gerechtigkeit
3
Justice
3
Measurement
3
Messung
3
Mobile communications
3
Mobilkommunikation
3
Perception
3
Retail trade
3
Service recovery
3
Switching behaviour
3
Switching costs
3
Wahrnehmung
3
Wechselverhalten
3
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Article
6
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6
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6
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English
6
Author
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Beise-Zee, Rian
1
Chen, Houn-gee
1
Chen, Wen-ying
1
Hsieh, Jung-kuei
1
Hsieh, Yi-ching
1
Hu, Tzu-li
1
Kuo, Ying-feng
1
Lin, Jiun-sheng Chris
1
Liu, Julie Yu-chih
1
Pant, Anurag
1
Roan, Jinshyang
1
Sheu, Tsong Shin
1
Wang, Michael Chih-hung
1
Wang, Yi-chieh
1
Wu, Chung-yueh
1
Yang, Ming-hsien
1
Yang, Shu-chen
1
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Published in...
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Managing service quality : MSQ ; an international journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
23
The service industries journal
15
Journal of air transport management
11
Journal of hospitality marketing & management
9
Tourism management : research, policies, practice
9
International journal of hospitality management
6
The journal of services marketing
6
Journal of retailing and consumer services
5
Asia Pacific journal of marketing and logistics
4
International Journal of Revenue Management
4
International journal of services technology and management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of travel and tourism marketing
4
International journal of productivity and quality management : IJPQM
3
Journal of vacation marketing
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence
3
Cogent business & management
2
Electronic commerce research
2
Enlightening tourism : ET ; a pathmaking journal
2
International Journal of Electronic Finance
2
International journal of business excellence : IJBEX
2
International journal of business innovation and research
2
International journal of contemporary hospitality management
2
International journal of electronic customer relationship management : IJECRM
2
International journal of enterprise network management
2
International journal of quality & reliability management
2
Journal of business ethics : JOBE
2
Journal of industrial engineering and management : JIEM
2
Journal of management and strategy : JMS
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Service business
2
Strategic information systems ; Vol. 3
2
The empirical economics letters : a monthly international journal of economics
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Tourism management perspectives : TMP
2
Acta oeconomica Pragensia : vědecký časopis Vysoke Školy Ekonomické v Praze
1
Applied financial economics
1
Asian Review of Accounting
1
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ECONIS (ZBW)
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1
Service responses to emotional states of business customers
Wang, Yi-chieh
;
Beise-Zee, Rian
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
1
,
pp. 43-61
Persistent link: https://www.econbiz.de/10009770752
Saved in:
2
Effects of inertia and satisfaction in female online shoppers on repeat-purchase intention : the moderating roles of word-of-mouth and alternative attraction
Kuo, Ying-feng
;
Hu, Tzu-li
;
Yang, Shu-chen
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 168-187
Persistent link: https://www.econbiz.de/10009759421
Saved in:
3
The impact of financial services quality and fairness on customer satisfaction
Chen, Houn-gee
;
Liu, Julie Yu-chih
;
Sheu, Tsong Shin
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
4
,
pp. 399-421
Persistent link: https://www.econbiz.de/10009581774
Saved in:
4
All for one but does one strategy work for all? : building consumer loyalty in multi-channel distribution
Hsieh, Yi-ching
;
Roan, Jinshyang
;
Pant, Anurag
;
Hsieh, …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
3
,
pp. 310-335
Persistent link: https://www.econbiz.de/10009562200
Saved in:
5
Determinants and consequences of consumer satisfaction with self-service technology in a retail setting
Wang, Michael Chih-hung
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10009534138
Saved in:
6
The role of expected future use in relationship-based service retention
Lin, Jiun-sheng Chris
;
Wu, Chung-yueh
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
5
,
pp. 535-551
Persistent link: https://www.econbiz.de/10009315779
Saved in:
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