Determinants and consequences of consumer satisfaction with self-service technology in a retail setting
Year of publication: |
2012
|
---|---|
Authors: | Wang, Michael Chih-hung |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 22.2012, 2, p. 128-144
|
Subject: | Kundenzufriedenheit | Customer satisfaction | Selbstbedienung | Self-service | Einzelhandel | Retail trade | Taiwan |
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