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subject:"Taiwan"
~type:"article"
~isPartOf:"Journal of air transport management"
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Search: subject_exact:"Customer satisfaction"
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Taiwan
Customer satisfaction
87
Kundenzufriedenheit
87
Dienstleistungsqualität
65
Service quality
65
Airline
45
Fluggesellschaft
45
Airport
27
Flughafen
27
Consumer behaviour
26
Konsumentenverhalten
26
Air passenger transport
23
Passagierluftverkehr
23
Air transport
22
Luftverkehr
22
Beziehungsmarketing
17
Relationship marketing
17
Quality management
10
Qualitätsmanagement
10
Beschwerdemanagement
8
Complaint management
8
Low-cost strategy
8
Niedrigpreisstrategie
8
Airport service quality
7
Customer service
7
Kundenservice
7
Passenger satisfaction
7
Behavioral intention
6
Satisfaction
6
Sentiment analysis
6
Airline industry
5
Airlines
5
Emotion
5
USA
5
United States
5
Airline service quality
4
Arbeitszufriedenheit
4
China
4
Coronavirus
4
Fuzzy sets
4
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7
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Article in journal
11
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11
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English
11
Author
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Bezerra, George C. L.
1
Chang, Yu-Chun
1
Chen, Chun-der
1
Chen, Lu
1
Chou, Chien-Chang
1
Chow, Chia-chuan
1
Ding, Ji-Feng
1
Gomes, Carlos Francisco
1
Ho, Chien-Wei
1
Hsiao, Man-Wei
1
Hsu, Chia-Jui
1
Hu, Jin-li
1
Hu, Kai-Chieh
1
Huang, Hsiao-Han
1
Ku, Edward C. S.
1
Li, Yong-Quan
1
Liao, Wu-cheng
1
Lin, Chien-Pang
1
Ling, Feng-I.
1
Liu, Chih-Hsing
1
Lu, Jin-Long
1
Pantouvakis, Angelos
1
Perng, Shiaw-wuu
1
Renzi, Maria Francesca
1
Shyu, Wen-Hwa
1
Sun, Kuo-Shun
1
Ting, Chung-Te
1
Tingg, Pi-Hui
1
Woon, Hui Kee
1
Wu, Su-Sin
1
Yeh, Chun-Tsen
1
Yen, Jin-Ru
1
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Journal of air transport management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
23
The service industries journal
15
Journal of hospitality marketing & management
9
Tourism management : research, policies, practice
9
International journal of hospitality management
6
Managing service quality : MSQ ; an international journal
6
The journal of services marketing
6
Journal of retailing and consumer services
5
Asia Pacific journal of marketing and logistics
4
International Journal of Revenue Management
4
International journal of services technology and management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of travel and tourism marketing
4
International journal of productivity and quality management : IJPQM
3
Journal of vacation marketing
3
The TQM journal : the international review of organizational improvement
3
Total quality management & business excellence
3
Cogent business & management
2
Electronic commerce research
2
Enlightening tourism : ET ; a pathmaking journal
2
International Journal of Electronic Finance
2
International journal of business excellence : IJBEX
2
International journal of business innovation and research
2
International journal of contemporary hospitality management
2
International journal of electronic customer relationship management : IJECRM
2
International journal of enterprise network management
2
International journal of quality & reliability management
2
Journal of business ethics : JOBE
2
Journal of industrial engineering and management : JIEM
2
Journal of management and strategy : JMS
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Service business
2
Strategic information systems ; Vol. 3
2
The empirical economics letters : a monthly international journal of economics
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Tourism management perspectives : TMP
2
Acta oeconomica Pragensia : vědecký časopis Vysoke Školy Ekonomické v Praze
1
Applied financial economics
1
Asian Review of Accounting
1
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ECONIS (ZBW)
11
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1
The service quality of travel service centers in international airports in Taiwan
Sun, Kuo-Shun
;
Huang, Hsiao-Han
- In:
Journal of air transport management
105
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013427115
Saved in:
2
How airline service quality determines the quantity of repurchase intention : mediate and moderate effects of brand quality and perceived value
Chen, Lu
;
Li, Yong-Quan
;
Liu, Chih-Hsing
- In:
Journal of air transport management
75
(
2019
),
pp. 185-197
Persistent link: https://www.econbiz.de/10012112383
Saved in:
3
Quality risk assessment model for airline services concerning Taiwanese airlines
Hu, Kai-Chieh
;
Hsiao, Man-Wei
- In:
Journal of air transport management
53
(
2016
),
pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
Saved in:
4
Service quality and non-salary mechanism for airline companies in Taiwan
Hu, Jin-li
;
Ho, Chien-Wei
- In:
Journal of air transport management
55
(
2016
),
pp. 61-66
Persistent link: https://www.econbiz.de/10011547803
Saved in:
5
Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng
;
Shyu, Wen-Hwa
;
Yeh, Chun-Tsen
;
Tingg, Pi-Hui
- In:
Journal of air transport management
55
(
2016
),
pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
Saved in:
6
Exploring different nationality perceptions of airport service quality
Pantouvakis, Angelos
;
Renzi, Maria Francesca
- In:
Journal of air transport management
52
(
2016
),
pp. 90-98
Persistent link: https://www.econbiz.de/10011602640
Saved in:
7
How do the services of low cost carriers affect passengers' behavioral intentions to revisit a destination?
Hsu, Chia-Jui
;
Yen, Jin-Ru
;
Chang, Yu-Chun
;
Woon, Hui Kee
- In:
Journal of air transport management
52
(
2016
),
pp. 111-116
Persistent link: https://www.econbiz.de/10011602648
Saved in:
8
The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
44/45
(
2015
),
pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
Saved in:
9
Fitting facilities to self-service technology usage : evidence from kiosks in Taiwan airport
Ku, Edward C. S.
;
Chen, Chun-der
- In:
Journal of air transport management
32
(
2013
),
pp. 87-94
Persistent link: https://www.econbiz.de/10010127320
Saved in:
10
Analysis of shopping preference and satisfaction with airport retailing products
Perng, Shiaw-wuu
;
Chow, Chia-chuan
;
Liao, Wu-cheng
- In:
Journal of air transport management
16
(
2010
)
5
,
pp. 279-283
Persistent link: https://www.econbiz.de/10003990870
Saved in:
11
Cross-cultural perspectives regarding service quality and satisfaction in Chinese cross-strait airlines
Lu, Jin-Long
;
Ling, Feng-I.
- In:
Journal of air transport management
14
(
2008
)
1
,
pp. 16-19
Persistent link: https://www.econbiz.de/10003657809
Saved in:
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