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~subject:"Service quality"
~type_genre:"Aufsatz im Buch"
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Service quality
IT service provider
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Economics of grids, clouds, systems, and services : 7th international workshop, GECON 2010, Ischia, Italy, August 31, 2010 ; proceedings
3
Kundenzufriedenheit im IT-Outsourcing : das Optimum realisieren
2
Managed Services : IT-Sourcing der nächsten Generation
2
The Oxford handbook of inter-organizational relations
2
Action-based quality management : strategy and tools for continuous improvement
1
Enterprise interoperability : 4th International IFIP Working Conference, IWEI 2012, Harbin, China, September 6 - 7, 2012 ; Proceedings
1
Information resources management ; Vol. 3
1
Information systems outsourcing : enduring themes, global challenges, and process opportunities
1
Management, Prozessgestaltung, Kundenperspektive
1
Managing outsourcing relationships
1
Mathematics in business management : [International Conference on Mathematics in Engineering and Business Management during 9 - 10 March 2012, Chennai, India]
1
Praktisches IT-Management : Controlling, Kennzahlensysteme, Konzepte
1
Praxishandbuch Six Sigma : Fehler vermeiden, Prozesse verbessern, Kosten senken ; [jetzt mit Six-Sigma-Projektleitfaden]
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Value creation from e-business models
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A trust model of cloud computing based on quality of service
Manuel, Paul
- In:
Mathematics in business management : [International …
,
(pp. 281-292)
.
2015
Persistent link: https://www.econbiz.de/10011488429
Saved in:
2
Implementation methodology of effective governance to ensure the quality of IT service
Gil-Pechuán, Ignacio
;
Pullicino, Patrick
;
García, M. …
- In:
Action-based quality management : strategy and tools …
,
(pp. 175-192)
.
2014
Persistent link: https://www.econbiz.de/10011556881
Saved in:
3
Andere Länder, andere Anforderungen? : Servicequalität weltweit sicherstellen
Rüster, Jens
- In:
Kundenzufriedenheit im IT-Outsourcing : das Optimum …
,
(pp. 107-114)
.
2014
Persistent link: https://www.econbiz.de/10010355822
Saved in:
4
Continuous Improvement : Qualität optimieren und Kundenzufriedenheit garantieren
Kasulke, Stephan
- In:
Kundenzufriedenheit im IT-Outsourcing : das Optimum …
,
(pp. 41-52)
.
2014
Persistent link: https://www.econbiz.de/10010355833
Saved in:
5
Principles of servitization and definition of an architecture for model driven service system engineering
Ducq, Yves
;
Chen, David
;
Alix, Thècle
- In:
Enterprise interoperability : 4th International IFIP …
,
(pp. 117-128)
.
2012
Persistent link: https://www.econbiz.de/10009631597
Saved in:
6
Serviceeffizienz aus Kundensicht als Erfolgsfaktor von elektronischen Dienstleistungen
Bauer, Hans H.
;
Wetzel, Hauke
;
Lammert, Florenz
; …
-
2011
Persistent link: https://www.econbiz.de/10009230456
Saved in:
7
Aligning Six Sigma and ITIL to improve IT service management
Chan, Peter C.
;
Durant, Shauntell R.
;
Gall, Verna Mae
; …
-
2010
Persistent link: https://www.econbiz.de/10003979272
Saved in:
8
SLA as a complementary currency in Peer-2-Peer markets
Petri, Ioan
;
Rana, Omer
;
Silaghi, Gheorghe Cosmin
- In:
Economics of grids, clouds, systems, and services : 7th …
,
(pp. 141-152)
.
2010
Persistent link: https://www.econbiz.de/10008657882
Saved in:
9
A framework for building intelligent SLA negotiation strategies under time constraints
Silaghi, Gheorghe Cosmin
;
Şerban, Liviu Dan
;
Litan, …
- In:
Economics of grids, clouds, systems, and services : 7th …
,
(pp. 48-61)
.
2010
Persistent link: https://www.econbiz.de/10008657912
Saved in:
10
Technology transfer of dynamic IT outsourcing requires security measures in SLAs
Dieckmann, Frank
;
Brodhun, Maximilian
;
Falkner, Jürgen
; …
- In:
Economics of grids, clouds, systems, and services : 7th …
,
(pp. 1-15)
.
2010
Persistent link: https://www.econbiz.de/10008657915
Saved in:
11
Erfolgreiche Umsetzung globaler IT-Service-Konzepte anhand eines Fallbeispiels
Zollner, Benno
- In:
Managed Services : IT-Sourcing der nächsten Generation
,
(pp. 51-64)
.
2009
Persistent link: https://www.econbiz.de/10003885171
Saved in:
12
Chancen und Grenzen der Industrialisierung von IT-Services
Schomann, Marc
;
Röder, Stefan
- In:
Managed Services : IT-Sourcing der nächsten Generation
,
(pp. 65-90)
.
2009
Persistent link: https://www.econbiz.de/10003885173
Saved in:
13
Determinants of service quality in offshore software development outsourcing
Gopal, Anandasivam
;
Koka, Balaji R.
- In:
Information systems outsourcing : enduring themes, …
,
(pp. 497-523)
.
2009
Persistent link: https://www.econbiz.de/10003821861
Saved in:
14
The effect of service quality and partnership on the outsourcing of information systems functions
Grover, Varun
;
Cheon, Myun Joong
;
Teng, James T. C.
-
2009
Persistent link: https://www.econbiz.de/10003848725
Saved in:
15
Technology Service Inter-organizational Relationships: An Agenda for Information Technology Service Sourcing Research
Hui, Pamsy P.
;
Fonstad, Nils O.
;
Beath, Cynthia M.
- In:
The Oxford handbook of inter-organizational relations
.
2009
Persistent link: https://www.econbiz.de/10012885724
Saved in:
16
Technology service inter-organizational relationships : an agenda for information technology service sourcing research
Hui, Pamsy P.
;
Fonstad, Nils O.
;
Beath, Cynthia Mathis
- In:
The Oxford handbook of inter-organizational relations
,
(pp. 256-280)
.
2008
Persistent link: https://www.econbiz.de/10003723761
Saved in:
17
Six Sigma in der IT
Fehlmann, Thomas Michael
- In:
Praxishandbuch Six Sigma : Fehler vermeiden, Prozesse …
,
(pp. 223-263)
.
2008
Persistent link: https://www.econbiz.de/10003693951
Saved in:
18
ITIL contributes to improved customer and user satisfaction
Botha, Johann H.
- In:
Praktisches IT-Management : Controlling, …
,
(pp. 201-220)
.
2006
Persistent link: https://www.econbiz.de/10009244693
Saved in:
19
Value creation in application outsourcing relationships : an international case study on ERP outsourcing
Beulen, Erik
;
Ribbers, Piet M. A.
- In:
Value creation from e-business models
,
(pp. 283-310)
.
2004
Persistent link: https://www.econbiz.de/10003639656
Saved in:
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