//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
subject:"Service workers"
~type_genre:"Aufsatz in Zeitschrift"
~isPartOf:"Journal of service management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Dienstleistungsberufe"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Service workers
Dienstleistungsberufe
6
Emotion
3
Arbeitsverhalten
2
Beziehungsmarketing
2
Consumer behaviour
2
Dienstleistungssektor
2
Employee retention
2
Konsumentenverhalten
2
Mitarbeiterbindung
2
Relationship marketing
2
Service industry
2
Work behaviour
2
2007-2008
1
Academic-practitioner gap
1
Arbeitsgruppe
1
Arbeitskräfte
1
Coping strategy
1
Coping-Strategie
1
Creativity
1
Customer satisfaction
1
Customer service
1
Dienstleistung
1
Dienstleistungsmarketing
1
Employee vulnerability
1
Friseurhandwerk
1
Frontline service employees (FLEs)
1
Future workforce challenges
1
Gewalt
1
Hairdressing industry
1
Human Resource Management
1
Industry insights
1
Intelligence
1
Intelligenz
1
Israel
1
Kreativität
1
Kundenservice
1
Kundenzufriedenheit
1
Leistungsmotivation
1
Occupational qualification
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
6
Language
All
English
6
Author
All
Anaza, Nwamaka A.
1
Birgelen, Marcel van
1
Delcourt, Cécile
1
Golubovskaya, Maria
1
Goussinsky, Ruhama
1
Gouthier, Matthias H. J.
1
Gremler, Dwayne D.
1
Lin, Cheng-yu
1
Lin, Jiun-sheng Chris
1
Rhein, Miriam
1
Riel, Allard C. R. van
1
Rutherford, Brian A.
1
Solnet, David
1
more ...
less ...
Published in...
All
Journal of service management
The journal of services marketing
12
International journal of hospitality management
5
Journal of service research : JSR
5
Managing service quality : MSQ ; an international journal
4
Personnel psychology : a journal of applied research
4
Psychology & marketing
4
The international journal of human resource management
4
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
3
European journal of marketing : EJM
3
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Service business
3
Work, employment & society : a journal of the British Sociological Association
3
Academy of Management journal : AMJ
2
Australasian marketing journal
2
Economie et statistique
2
International journal of selection and assessment
2
Journal of labor economics
2
Journal of service research
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
2
Kom / Kommission der Europäischen Gemeinschaften
2
Services marketing quarterly
2
The American economic review
2
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
2
Applied economics
1
Asia Pacific journal of marketing and logistics
1
Australian journal of management
1
BJIR : an international journal of employment relations
1
British journal of management : BJM
1
Chinese management studies : CMS
1
Economia dei servizi : mercati, istituzioni, management
1
Employee relations
1
Global business and organizational excellence : a review of research & best practices
1
Harvard business review : HBR
1
Human relations
1
Human resource management review
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Industrial relations : a journal of economy & society
1
more ...
less ...
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Research on service frontline employees : a science - practice perspective
Solnet, David
;
Golubovskaya, Maria
- In:
Journal of service management
34
(
2023
)
5
,
pp. 1021-1037
Persistent link: https://www.econbiz.de/10014456531
Saved in:
2
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
3
How organizational and employee-customer identification, and customer orientation affect job engagement
Anaza, Nwamaka A.
;
Rutherford, Brian A.
- In:
Journal of service management
23
(
2012
)
5
,
pp. 616-639
Persistent link: https://www.econbiz.de/10009666546
Saved in:
4
Coping with customer aggression
Goussinsky, Ruhama
- In:
Journal of service management
23
(
2012
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10009554267
Saved in:
5
Organizational pride and its positive effects on employee behavior
Gouthier, Matthias H. J.
;
Rhein, Miriam
- In:
Journal of service management
22
(
2011
)
5
,
pp. 633-649
Persistent link: https://www.econbiz.de/10009405799
Saved in:
6
What makes service employees and customers smile : antecedents and consequences of the employees' affective delivery in the service encounter
Lin, Jiun-sheng Chris
;
Lin, Cheng-yu
- In:
Journal of service management
22
(
2011
)
2
,
pp. 183-201
Persistent link: https://www.econbiz.de/10009155029
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->