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subject:"Beziehungsmarketing"
~isPartOf:"Journal of retailing and consumer services"
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Search: subject_exact:"Dienstleistungssektor"
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Beziehungsmarketing
Dienstleistungssektor
45
Service industry
45
Dienstleistungsqualität
26
Service quality
26
Consumer behaviour
20
Konsumentenverhalten
20
Customer satisfaction
18
Kundenzufriedenheit
18
Relationship marketing
15
Customer service
11
Kundenservice
11
Services
11
Dienstleistung
10
Einzelhandel
9
Retail trade
9
Arbeitsverhalten
4
Viral marketing
4
Virales Marketing
4
Work behaviour
4
Brand management
3
Coronavirus
3
Dienstleistungsmarketing
3
Emotion
3
Innovation
3
Markenführung
3
Retail
3
Service innovation
3
Services marketing
3
Transformative service research
3
Air transport
2
Airline
2
Arbeitszufriedenheit
2
Beschwerdemanagement
2
Big Data
2
Big data
2
Brand image
2
Business process management
2
COVID-19
2
Complaint management
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Ackermann, Claire-Lise
1
Belboula, Imène
1
Benkenstein, Martin
1
Bhatia, Sukhdev
1
Brack, Anna Dorothea
1
Chaudhary, Nityanand
1
Chen, Zhipeng
1
Collange, Véronique
1
Dawson, John A.
1
Fazal-e-Hasan, Syed
1
Fullerton, Gordon
1
Gong, Xiushuang
1
Hanson, Nicole
1
Hänninen, Mikko
1
Izogo, Ernest Emeka
1
Jung, Jin Ho
1
Khandelwal, Dinesh Kumar
1
Kumar, Anil
1
Kwan, Stephen K.
1
Lee, Wei-Long
1
Liu, Chih-Hsing
1
Lu, Baozhou
1
Luthra, Sunil
1
Mattsson, Jan
1
Mehta, Rajneesh
1
Minami, Chieko
1
Mitronen, Lasse
1
Mortimer, Gary
1
Strebel, Judi
1
Söderlund, Magnus
1
Tian, Hui
1
Tseng, Tzu-Wen
1
Wang, Hanwen
1
Yan, Lixiao
1
Yoo, Jaewon
1
Yun, Wonjoo
1
Zhang, Xiadan
1
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Journal of retailing and consumer services
The journal of services marketing
31
Journal of business research : JBR
25
Journal of service research : JSR
22
Journal of service management
13
The service industries journal
11
Journal of service research
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of the Academy of Marketing Science
9
Service business
8
Services marketing quarterly
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Interaktionen im Dienstleistungsbereich
6
The journal of business & industrial marketing
6
International journal of electronic customer relationship management : IJECRM
5
International journal of production economics
5
International journal of services and operations management
5
Journal of hospitality marketing & management
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of strategic marketing
5
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
4
Gabler Edition Wissenschaft
4
International journal of business excellence
4
International journal of contemporary hospitality management
4
International journal of hospitality management
4
International journal of services, economics and management
4
Journal of business-to-business marketing
4
Managing service quality : MSQ ; an international journal
4
Psychology & marketing
4
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
4
SpringerLink / Bücher
4
Europäische Hochschulschriften / 5
3
Forum Dienstleistungsmanagement
3
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
3
International journal of quality & reliability management
3
International journal of quality and service sciences
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
International journal of services technology and management
3
Jahrbuch der Absatz- und Verbrauchsforschung
3
Journal of Contemporary Issues in Business and Government
3
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ECONIS (ZBW)
15
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1
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
2
The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour
Lee, Wei-Long
;
Liu, Chih-Hsing
;
Tseng, Tzu-Wen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209505
Saved in:
3
Perceived values, platform attachment and repurchase intention in on-demand service platforms : a cognition-affection-conation perspective
Lu, Baozhou
;
Yan, Lixiao
;
Chen, Zhipeng
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013364471
Saved in:
4
Consumer response to service brand physical elements : using a semantic priming task to explore implicit understanding of service brand meaning
Belboula, Imène
;
Ackermann, Claire-Lise
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581856
Saved in:
5
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
6
Weathering consumer pricing sensitivity : the importance of customer contact and personalized services in the financial services industry
Yun, Wonjoo
;
Hanson, Nicole
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012268849
Saved in:
7
The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho
;
Yoo, Jaewon
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
Saved in:
8
Multi-sided marketplaces and the transformation of retail : a service systems perspective
Hänninen, Mikko
;
Mitronen, Lasse
;
Kwan, Stephen K.
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 380-388
Persistent link: https://www.econbiz.de/10012026015
Saved in:
9
Measuring and improving customer retention at authorised automobile workshops after free services
Kumar, Anil
;
Luthra, Sunil
;
Khandelwal, Dinesh Kumar
; …
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 93-102
Persistent link: https://www.econbiz.de/10011747730
Saved in:
10
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
11
Determinants of attitudinal loyalty in Nigerian telecom service sector : does commitment play a mediating role?
Izogo, Ernest Emeka
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 107-117
Persistent link: https://www.econbiz.de/10010503921
Saved in:
12
Consumer reaction to service rebranding
Collange, Véronique
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 178-186
Persistent link: https://www.econbiz.de/10010469052
Saved in:
13
The effects of overall similarity regarding the customer-to-customer-relationship in a service context
Brack, Anna Dorothea
;
Benkenstein, Martin
- In:
Journal of retailing and consumer services
19
(
2012
)
5
,
pp. 501-509
Persistent link: https://www.econbiz.de/10009614173
Saved in:
14
Creating advocates : the roles of satisfaction, trust and commitment
Fullerton, Gordon
- In:
Journal of retailing and consumer services
18
(
2011
)
1
,
pp. 92-100
Persistent link: https://www.econbiz.de/10008839769
Saved in:
15
The CRM process in retail and service sector firms in Japan : loyalty development and financial return
Minami, Chieko
;
Dawson, John A.
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 375-385
Persistent link: https://www.econbiz.de/10003742279
Saved in:
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