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subject:"Kundenzufriedenheit"
~subject:"Customer satisfaction"
~isPartOf:"Journal of hospitality marketing & management"
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Search: subject_exact:"EFQM excellence model"
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Kundenzufriedenheit
Customer satisfaction
Dienstleistungsqualität
8
Quality management
8
Qualitätsmanagement
8
Service quality
8
Hotel industry
7
Hotellerie
7
customer satisfaction
3
service quality
3
E-commerce
2
Electronic Commerce
2
Product quality
2
Produktqualität
2
Beziehungsmarketing
1
Bibliometrics
1
Bibliometrie
1
Confidence
1
Consumer behaviour
1
Cruise
1
Employee retention
1
Experience quality
1
Hard quality
1
Holiday behaviour
1
Hospital
1
Konsumentenverhalten
1
Krankenhaus
1
Kreuzfahrt
1
Measurement
1
Messung
1
Mitarbeiterbindung
1
Online retailing
1
Online-Handel
1
Performance measurement
1
Performance-Messung
1
Poland
1
Polen
1
Relationship marketing
1
SERVQUAL critique
1
Taiwan
1
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7
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Alnawas, Ibrahim
1
Boger, Ernest
1
Chen, Hsi-Tien
1
Chi, Christina Geng-Qing
1
Chua, Bee-Lia
1
Goh, Ben
1
Grobelna, Aleksandra
1
Hemsley-Brown, Jane
1
Huffman, Lynn
1
Jai, Catherine
1
Karim, Shahrim
1
Kuo, Chun-Min
1
Marciszewska, Barbara
1
Ouyang, Zhe
1
Sharma, Keshav Prasad
1
Torres, Edwin N.
1
Wen, Biyan
1
Wirtz, Philip W.
1
Yu, Larry
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Journal of hospitality marketing & management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
Quality management journal : QMJ
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
The journal of services marketing
7
Cogent business & management
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of industrial engineering and management : JIEM
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Economic research
3
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ECONIS (ZBW)
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1
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
2
Examining the key dimensions of customer experience quality in the hotel industry
Alnawas, Ibrahim
;
Hemsley-Brown, Jane
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 833-861
Persistent link: https://www.econbiz.de/10012176720
Saved in:
3
Cruise passengers' perception of key quality attributes of cruise lines in North America
Chua, Bee-Lia
;
Goh, Ben
;
Huffman, Lynn
;
Jai, Catherine
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 346-371
Persistent link: https://www.econbiz.de/10011499234
Saved in:
4
Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods
Kuo, Chun-Min
;
Chen, Hsi-Tien
;
Boger, Ernest
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 748-770
Persistent link: https://www.econbiz.de/10011578957
Saved in:
5
Measuring hotel guest satisfaction by using an online quality management system
Sharma, Keshav Prasad
;
Wirtz, Philip W.
;
Yu, Larry
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 445-463
Persistent link: https://www.econbiz.de/10010396149
Saved in:
6
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
7
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
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