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~subject:"Customer satisfaction"
~isPartOf:"Journal of management : JOM"
~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
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Customer satisfaction
Emotion
35
Kundenzufriedenheit
10
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistungsqualität
7
Service quality
7
Arbeitszufriedenheit
6
Job satisfaction
6
Organizational behaviour
5
Verhalten in Organisationen
5
Arbeitsleistung
4
Arbeitsverhalten
4
Cognition
4
Job performance
4
Kognition
4
Viet Nam
4
Vietnam
4
Work behaviour
4
Beschwerdemanagement
3
Beziehungsmarketing
3
Complaint management
3
Customer Satisfaction
3
Employee retention
3
Familie-Beruf
3
Intelligence
3
Intelligenz
3
Leistungsmotivation
3
Mitarbeiterbindung
3
Relationship marketing
3
Satisfaction
3
Service Quality
3
Work motivation
3
Work-life balance
3
Arbeitspsychologie
2
Bank
2
Bankgeschäft
2
Banking services
2
Corporate culture
2
Customer Emotions
2
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McCance, A. Silke
2
Ali, Md. Julfikar
1
Badawi, Badawi
1
Bhave, Devasheesh P.
1
Bui Nhat Vuong
1
Carlson, Dawn S.
1
Chiu, Chi-yue
1
Ferguson, Merideth
1
Glomb, Theresa M.
1
Ha Nam Khanh Giao
1
Hartati, Wiwi
1
Hunter, Emily M.
1
Jones, Kisha S.
1
Kejing, Zhang
1
Lien Le Thi Phuong
1
Luu Thanh Tan Nguyen
1
Mamoon, Zahidur Rahman
1
Muslichah, Istyakara
1
Nye, Christopher D.
1
Pham Ngoc Tram Anh
1
Quang Hung Le
1
Rahaman, Md. Atikur
1
Rupp, Deborah E.
1
Safitri, Julia
1
Sonntag, Karlheinz
1
Spencer, Sharmin
1
Sri Lestari Prasilowati
1
Suyanto, Suyanto
1
Taru, Rupali Dilip
1
Thi Ngan Pham
1
Thi Trang Tran
1
Thy Nguyen Thi Anh
1
Tu Tran Ngoc
1
Tung Tran Anh
1
Vinh Pham Quang
1
Wang, Lu
1
Wardani, Mursida Kusuma
1
Whitten, Dwayne
1
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Journal of management : JOM
Journal of Asian finance, economics and business : JAFEB
International journal of hospitality management
51
Journal of business research : JBR
26
Journal of retailing and consumer services
23
Journal of travel and tourism marketing
20
Journal of hospitality marketing & management
19
The journal of services marketing
19
International journal of contemporary hospitality management
13
Tourism management : research, policies, practice
13
Tourism management perspectives : TMP
13
Psychology & marketing
11
The service industries journal
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Service business
9
Journal of service theory and practice : JSTP
8
Services marketing quarterly
8
European journal of marketing : EJM
7
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of the Academy of Marketing Science
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of marketing management : MM
5
Journal of service management
5
Managing service quality : MSQ ; an international journal
5
Nepalese journal of economics : a publication of Uniglobe College
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of business ethics : JOBE
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of international trade & commerce
4
Journal of strategic marketing
4
Marketing letters : a journal of research in marketing
4
Tourism review
4
Australasian marketing journal
3
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ECONIS (ZBW)
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1
Service recovery process : the effects of distributive and informational justice on satisfaction over complaint handling
Badawi, Badawi
;
Hartati, Wiwi
;
Muslichah, Istyakara
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 375-383
Persistent link: https://www.econbiz.de/10012692343
Saved in:
2
The impact of service quality on customer satisfaction : the role of price
Sri Lestari Prasilowati
;
Suyanto, Suyanto
;
Safitri, Julia
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 451-455
Persistent link: https://www.econbiz.de/10012692360
Saved in:
3
Customer satisfaction with less than container load cargo services in HoChiMinh City, Vietnam
Ha Nam Khanh Giao
;
Thy Nguyen Thi Anh
;
Bui Nhat Vuong
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 333-344
Persistent link: https://www.econbiz.de/10012670685
Saved in:
4
Mediation role of satisfaction and trust on attitudinal commitment and relationship quality
Thi Trang Tran
;
Tung Tran Anh
;
Thi Ngan Pham
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 275-281
Persistent link: https://www.econbiz.de/10012671388
Saved in:
5
Investigating the effect of service quality on bank customers' satisfaction in Bangladesh
Rahaman, Md. Atikur
;
Ali, Md. Julfikar
;
Kejing, Zhang
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 823-829
Persistent link: https://www.econbiz.de/10012671489
Saved in:
6
The impact of Click and Collect’s service quality on customer emotion and purchase decision : a case study of mobile world in Vietnam
Quang Hung Le
;
Luu Thanh Tan Nguyen
;
Pham Ngoc Tram Anh
- In:
Journal of Asian finance, economics and business : JAFEB
6
(
2019
)
1
,
pp. 195-203
Persistent link: https://www.econbiz.de/10012035617
Saved in:
7
The role of occupational emotional labor requirements on the surface acting-job satisfaction relationship
Bhave, Devasheesh P.
;
Glomb, Theresa M.
- In:
Journal of management : JOM
42
(
2016
)
3
,
pp. 722-741
Persistent link: https://www.econbiz.de/10011449659
Saved in:
8
Work-family enrichment and satisfaction : mediating processes and relative impact of originating and receiving domains
Carlson, Dawn S.
;
Hunter, Emily M.
;
Ferguson, Merideth
; …
- In:
Journal of management : JOM
40
(
2014
)
3
,
pp. 845-865
Persistent link: https://www.econbiz.de/10010253818
Saved in:
9
Alleviating the burden of emotional labor : the role of social sharing
McCance, A. Silke
;
Nye, Christopher D.
;
Wang, Lu
; …
- In:
Journal of management : JOM
39
(
2013
)
2
,
pp. 392-415
Persistent link: https://www.econbiz.de/10009746962
Saved in:
10
Customer (in)justice and emotional labor : the role of perspective taking, anger, and emotional regulation
Rupp, Deborah E.
;
McCance, A. Silke
;
Spencer, Sharmin
; …
- In:
Journal of management : JOM
34
(
2008
)
5
,
pp. 903-924
Persistent link: https://www.econbiz.de/10003774809
Saved in:
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