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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~subject:"Service quality"
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Service quality
E-commerce
51
Electronic Commerce
51
Beziehungsmarketing
43
Relationship marketing
43
Online retailing
23
Online-Handel
23
Consumer behaviour
20
Konsumentenverhalten
20
Customer satisfaction
19
Kundenzufriedenheit
19
Dienstleistungsqualität
11
Internet marketing
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Online-Marketing
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Confidence
7
Vertrauen
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Website
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Customer service
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KMU
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Kundenservice
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SME
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e-CRM
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Internet
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Marketing management
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Marketingmanagement
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Mobile communications
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Mobilkommunikation
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customer satisfaction
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Bibliometrics
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11
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Arsalan Najmi
2
Ahmed, Waqar
1
Al-nassar, Bilal Ali Yaseen
1
Chang, Younghoon
1
Corbitt, Brian
1
Feng, Cheng-min
1
Hodges, Nancy
1
Huang, Yu-kai
1
Joukar, A.
1
Kaur, Baljit
1
Kim, Yaeeun
1
Kumar, Satinder
1
Kumari, Parveen
1
Lee, Zui Chih
1
Mehmood, Syeda Marium
1
Park, Myeong-cheol
1
Sandhu, Kamaljeet
1
Seify, M.
1
Siew Fan Wong
1
Sohn, Changsoo
1
Song, Jae H.
1
Watchravesringkan, Kittichai
1
Wu, Pei-ju
1
Zaneian, Z.
1
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International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
44
International journal of electronic marketing and retailing : IJEMR
21
Journal of internet commerce
20
International journal of hospitality management
18
The service industries journal
17
Journal of business research : JBR
15
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
12
Cogent business & management
10
International journal of business information systems : IJBIS
10
Electronic commerce research and applications
9
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of e-business research : an official publication of the Information Resources Management Association
9
Journal of service research : JSR
9
Journal of travel and tourism marketing
9
The journal of services marketing
9
International journal of production economics
8
International journal of retail and distribution management
8
Journal of electronic commerce research : JECR
8
International journal of contemporary hospitality management
7
International journal of quality & reliability management
7
International journal of retail & distribution management
7
Managing service quality : MSQ ; an international journal
7
International journal of business excellence : IJBEX
6
International journal of electronic business
6
International journal of quality and service sciences
6
Journal of hospitality marketing & management
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Journal of strategic marketing
6
Asia Pacific journal of marketing and logistics
5
Electronic commerce research
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
Information systems and e-business management : ISeB
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of services and operations management
5
International journal of services and operations management : IJSOM
5
International journal of services, economics and management
5
Journal of Contemporary Issues in Business and Government
5
Journal of retailing
5
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ECONIS (ZBW)
11
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1
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
2
Role of e-service quality in articulating e-WOM : a serial mediation approach
Kaur, Baljit
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10012509247
Saved in:
3
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
4
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
5
Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan
Mehmood, Syeda Marium
;
Arsalan Najmi
- In:
International journal of electronic customer …
11
(
2017/2018
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10011889860
Saved in:
6
Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.
;
Seify, M.
;
Joukar, A.
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
Saved in:
7
IT-enabled inter-firm governance model to manage service quality level through customers' feedback
Song, Jae H.
;
Sohn, Changsoo
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 122-137
Persistent link: https://www.econbiz.de/10011586443
Saved in:
8
An investigation of antedecents and consequences of consumers' attitudes towards an apparel website
Lee, Zui Chih
;
Hodges, Nancy
;
Watchravesringkan, Kittichai
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 138-157
Persistent link: https://www.econbiz.de/10011586451
Saved in:
9
Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun
;
Chang, Younghoon
;
Siew Fan Wong
;
Park, …
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
Saved in:
10
A structural equation model of management strategies and firm performance : a case study of logistics service quality on home delivery
Huang, Yu-kai
;
Feng, Cheng-min
;
Wu, Pei-ju
- In:
International journal of electronic customer …
3
(
2009
)
3
,
pp. 281-300
Persistent link: https://www.econbiz.de/10003898858
Saved in:
11
A framework for electronic services system
Sandhu, Kamaljeet
;
Corbitt, Brian
- In:
International journal of electronic customer …
2
(
2008
)
1
,
pp. 50-62
Persistent link: https://www.econbiz.de/10003772118
Saved in:
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