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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"International journal of services and operations management : IJSOM"
~subject:"customer satisfaction"
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customer satisfaction
E-commerce
58
Electronic Commerce
58
Beziehungsmarketing
44
Relationship marketing
44
Online retailing
28
Online-Handel
28
Customer satisfaction
24
Kundenzufriedenheit
24
Consumer behaviour
23
Konsumentenverhalten
23
Dienstleistungsqualität
16
Service quality
16
Internet marketing
12
Online-Marketing
12
Confidence
8
Vertrauen
8
Website
7
Customer service
5
Einzelhandel
5
Internet
5
KMU
5
Kundenservice
5
Retail trade
5
SME
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Social Web
5
Social web
5
e-CRM
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e-commerce
5
Data Mining
4
Data mining
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India
4
Indien
4
Lieferantenmanagement
4
Marketing management
4
Marketingmanagement
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Mobile communications
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Mobilkommunikation
4
Supplier relationship management
4
online shopping
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Arsalan Najmi
1
Bajpai, V. N.
1
Guimaraes, Tor
1
Khoshfetrat, Atefeh
1
Kumar, Satinder
1
Kumari, Parveen
1
Mehmood, Syeda Marium
1
Nameghi, Ehsaneh Nejad Mohammad
1
Paranjape, Ketan
1
Saadat, Niloofar
1
Sardana, Shivani
1
Seify, Mohsen
1
Shadnoush, Nosratoollah
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International journal of electronic customer relationship management : IJECRM
International journal of services and operations management : IJSOM
International journal of business information systems : IJBIS
8
International journal of electronic marketing and retailing : IJEMR
6
Administrative Sciences : open access journal
3
Cogent business & management
3
Journal of Contemporary Issues in Business and Government
3
The international review of retail, distribution and consumer research
3
International journal of business and globalisation : IJBG
2
International journal of business innovation and research
2
International journal of electronic business
2
International journal of services, economics and management
2
Journal of internet commerce
2
Journal of open innovation : technology, market, and complexity
2
World review of entrepreneurship, management and sustainable development
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
African journal of science, technology, innovation and development : AJSTID
1
Applied economics
1
Asia-Pacific journal of management research and innovation
1
Business systems research : a system view accross technology & economics : the journal of Society for Advancing Innovation and Research in Economy
1
Cambridge working papers in economics
1
Central European business review : CEBR
1
Decision sciences : DS
1
Digitalisierung und andere Innovationsformen im Management : aktuelle Perspektiven auf die digitale Transformation von Unternehmen und Lebenswelten
1
EPRG working paper
1
Foresight and STI governance : journal of the National Research University - Higher School of Economics
1
Gadjah Mada international journal of business
1
Global business and organizational excellence : GBOE
1
International journal of Indian culture and business management : IJICBM
1
International journal of business and economics
1
International journal of business and emerging markets : IJBEM
1
International journal of business excellence
1
International journal of business excellence : IJBEX
1
International journal of business innovation and research : IJBIR
1
International journal of business performance management : IJBPM
1
International journal of intellectual property management : IJIPM
1
International journal of logistics : research and applications
1
International journal of management and decision making : IJMDM
1
International journal of procurement management
1
International journal of services and operations management
1
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ECONIS (ZBW)
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1
E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani
;
Bajpai, V. N.
- In:
International journal of services and operations …
35
(
2020
)
2
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
Saved in:
2
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
3
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
Saved in:
4
Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan
Mehmood, Syeda Marium
;
Arsalan Najmi
- In:
International journal of electronic customer …
11
(
2017/2018
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10011889860
Saved in:
5
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
6
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
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