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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~subject:"customer satisfaction"
~subject:"Marketing management"
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customer satisfaction
Marketing management
E-commerce
51
Electronic Commerce
51
Beziehungsmarketing
43
Relationship marketing
43
Online retailing
23
Online-Handel
23
Consumer behaviour
20
Konsumentenverhalten
20
Customer satisfaction
19
Kundenzufriedenheit
19
Dienstleistungsqualität
11
Service quality
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Internet marketing
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Online-Marketing
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Arsalan Najmi
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Couto, João Pedro Almeida
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Guimaraes, Tor
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Kanagaraj, D. Jayaprakash
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Khoshfetrat, Atefeh
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Kumar, Satinder
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Kumari, Parveen
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Mehmood, Syeda Marium
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Paranjape, Ketan
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Seify, Mohsen
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Sudhahar, J. Clement
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Svensson, Göran
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Tiago, Flávio Borges
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Tiago, Maria Teresa Borges
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Tsekouropoulos, Georgios
1
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1
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International journal of electronic customer relationship management : IJECRM
International journal of business information systems : IJBIS
10
Journal of business research : JBR
10
Industrial marketing management : the international journal for industrial and high-tech firms
8
Journal of the Academy of Marketing Science
8
International journal of electronic marketing and retailing : IJEMR
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
The journal of business & industrial marketing
6
Contemporary research in e-branding
5
Customer relationship management in electronic markets
5
International journal of internet marketing and advertising : IJIMA
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of internet commerce
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
Journal of strategic marketing
5
International journal of electronic business
4
Jahrbuch der Absatz- und Verbrauchsforschung
4
Journal of international business and economics : JIBE
4
Administrative Sciences : open access journal
3
Cogent business & management
3
Developing digital marketing : relationship perspectives
3
Digital strategies in a global market : navigating the Fourth Industrial Revolution
3
Electronic commerce research
3
Information systems and e-business management : ISeB
3
International journal of business environment : IJBE
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
Journal of Contemporary Issues in Business and Government
3
Journal of open innovation : technology, market, and complexity
3
Journal of retailing
3
Qualitative market research : an international journal
3
The international review of retail, distribution and consumer research
3
Advances in electronic marketing
2
Arbeitspapier / HHL, Leipzig Graduate School of Management
2
Business horizons
2
Decision sciences : DS
2
E-marketing ; Vol. 3
2
European research studies
2
Facta Universitatis / Series economics and organization / University of Niš
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Gabler Edition Wissenschaft
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ECONIS (ZBW)
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1
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
2
Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan
Mehmood, Syeda Marium
;
Arsalan Najmi
- In:
International journal of electronic customer …
11
(
2017/2018
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10011889860
Saved in:
3
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
4
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
5
Special issue: innovative e-marketing products and management : customer behaviour and service
Tsekouropoulos, Georgios
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011687984
Saved in:
6
Website quality : imperatives for effective industrial marketing through websites' usage intensity augmentation
Kanagaraj, D. Jayaprakash
;
Sudhahar, J. Clement
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 203-219
Persistent link: https://www.econbiz.de/10011606917
Saved in:
7
Cause related marketing : commercialism or altruism ; finding the balance?
Svensson, Göran
;
Wood, Greg
- In:
International journal of electronic customer …
1
(
2007/08
)
3
,
pp. 231-241
Persistent link: https://www.econbiz.de/10003754354
Saved in:
8
Internet Marketing adoption : factors affecting website sophistication
Tiago, Maria Teresa Borges
;
Couto, João Pedro Almeida
; …
- In:
International journal of electronic customer …
1
(
2007/08
)
3
,
pp. 287-306
Persistent link: https://www.econbiz.de/10003754370
Saved in:
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