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~person:"Groth, Markus"
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Groth, Markus
Ashkanasy, Neal M.
61
Winden, Frans A. A. M. van
40
Septianto, Felix
34
Bagozzi, Richard P.
32
Benhabib, Jess
25
Han, Heesup
25
Härtel, Charmine E. J.
24
Humphrey, Ronald H.
23
Huy, Quy
23
Hopfensitz, Astrid
22
Kemp, Elyria
21
Bosman, Ronald
20
Welpe, Isabell M.
20
Siddiqui, Danish Ahmed
19
Lindebaum, Dirk
18
Reuben, Ernesto
18
Mattila, Anna S.
17
Noussair, Charles
17
Wang, Pengfei
17
Woosnam, Kyle M.
17
Dufwenberg, Martin
16
Loureiro, Sandra Maria Correia
16
Pham, Michel T.
16
Shepherd, Dean A.
16
Andrade, Eduardo B.
15
Phau, Ian
15
Cardon, Melissa S.
14
Hur, Won-Moo
14
Menges, Jochen
14
Prayag, Girish
14
Schweitzer, Maurice E.
14
Battigalli, Pierpaolo
13
Connelly, Shane
13
De Clercq, Dirk
13
Grandey, Alicia
13
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13
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Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
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ECONIS (ZBW)
13
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1
How display rules influence turnover in healthcare teams and the moderating role of team negative affective tone
Nguyen, Helena
;
Groth, Markus
;
Johnson, Anya
- In:
Journal of service research
27
(
2024
)
3
,
pp. 397-413
Persistent link: https://www.econbiz.de/10014580517
Saved in:
2
Holding back or letting go? : the effect of emotion suppression on relationship viability in new venture teams
Ivanova, Stela
;
Treffers, Theresa
;
Langerak, Fred
; …
- In:
Entrepreneurship theory and practice : ET&P
47
(
2023
)
4
,
pp. 1460-1495
Persistent link: https://www.econbiz.de/10014325080
Saved in:
3
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
4
The impact of emotional labor strategy order effects on customer satisfaction within service episodes
Groth, Markus
;
Esmaeilikia, Mahsa
- In:
European journal of marketing
57
(
2023
)
12
,
pp. 3041-3071
Persistent link: https://www.econbiz.de/10014448606
Saved in:
5
A motivational approach to emotional labor : examining the link between goal orientation and emotional labor strategies
Esmaeilikia, Mahsa
;
Groth, Markus
- In:
Journal of management & organization : JMO
28
(
2022
)
6
,
pp. 1280-1300
Persistent link: https://www.econbiz.de/10013428993
Saved in:
6
When heroes and villains are victims : how different withdrawal strategies moderate the depleting effects of customer incivility on frontline employees
Yue, Yumeng
;
Nguyen, Helena
;
Groth, Markus
;
Johnson, Anya
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 435-454
Persistent link: https://www.econbiz.de/10012592950
Saved in:
7
Feeling bad and doing good : the effect of customer mistreatment on service employee's daily display of helping behaviors
Yue, Yumeng
;
Wang, Karyn L.
;
Groth, Markus
- In:
Personnel psychology : a journal of applied research
70
(
2017
)
4
,
pp. 769-808
Persistent link: https://www.econbiz.de/10011781540
Saved in:
8
When the going gets tough, the tough keep working : impact of emotional labor on absenteeism
Nguyen, Helena
;
Groth, Markus
;
Johnson, Anya
- In:
Journal of management : JOM
42
(
2016
)
3
,
pp. 615-643
Persistent link: https://www.econbiz.de/10011449606
Saved in:
9
A dyadic model of customer orientation : mediation and moderation effects
Brach, Simon
;
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
; …
- In:
British journal of management : BJM
26
(
2015
)
2
,
pp. 292-309
Persistent link: https://www.econbiz.de/10011305602
Saved in:
10
The customer experience of emotional labor
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Wang, Karyn L.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 127-151)
.
2013
Persistent link: https://www.econbiz.de/10009661154
Saved in:
11
Relationships between emotional labor, job performance, and turnover
Goodwin, Robyn E.
;
Groth, Markus
;
Frenkel, Stephen
- In:
Journal of vocational behavior
79
(
2011
)
2
,
pp. 538-548
Persistent link: https://www.econbiz.de/10009304132
Saved in:
12
Following display rules in good or bad faith? : customer orientation as a moderator of the display rule-emotional labor relationship
Allen, Joseph A.
;
Pugh, S. Douglas
;
Grandey, Alicia A.
; …
- In:
Human performance
23
(
2010
)
2
,
pp. 101-115
Persistent link: https://www.econbiz.de/10003978684
Saved in:
13
Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Walsh, Gianfranco
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 958-974
Persistent link: https://www.econbiz.de/10003906453
Saved in:
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