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person:"Boyatzis, Richard E."
~type_genre:"Article in journal"
~person:"Chebat, Jean-Charles"
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Boyatzis, Richard E.
Chebat, Jean-Charles
Septianto, Felix
30
Ashkanasy, Neal M.
27
Han, Heesup
25
Bagozzi, Richard P.
23
Kemp, Elyria
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6
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1
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Organizational dynamics : a quarterly review of organizational behavior for professional managers
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ECONIS (ZBW)
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1
How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît
;
Chebat, Jean-Charles
- In:
Journal of retailing and consumer services
46
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011980754
Saved in:
2
Emotional and social intelligence competencies of incident team commanders fighting wildfires
Boyatzis, Richard E.
;
Thiel, Kiko
;
Rochford, Kylie
; …
- In:
The journal of applied behavioral science
53
(
2017
)
4
,
pp. 498-516
Persistent link: https://www.econbiz.de/10011791311
Saved in:
3
Modeling online consumer behavior : preeminence of emotions and moderating influences of need for cognition and optimal stimulation level
Richard, Marie-Odile
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 541-553
Persistent link: https://www.econbiz.de/10011435967
Saved in:
4
Psychological ownership, touch, and willingness to pay for an extended warranty
Lessard-Bonaventure, Simon
;
Chebat, Jean-Charles
- In:
Journal of marketing theory and practice
23
(
2015
)
2
,
pp. 224-234
Persistent link: https://www.econbiz.de/10011300906
Saved in:
5
"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Borges, Adilson
;
Herter, Márcia Maurer
;
Chebat, …
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
Saved in:
6
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
7
Shopping well-being at the mall : construct, antecedents, and consequences
El Hedhli, Kamel
;
Chebat, Jean-Charles
;
Sirgy, M. Joseph
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 856-863
Persistent link: https://www.econbiz.de/10009756897
Saved in:
8
Cultural impacts on felt and expressed emotions and third party complaint relationships
Baker, Thomas L.
;
Meyer, Tracy
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 816-822
Persistent link: https://www.econbiz.de/10009756908
Saved in:
9
Development of new empirical insights in consumer-retailer relationships within online and offline retail environments : introduction to the special issue
Ortinau, David J.
;
Babin, Barry J.
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 795-800
Persistent link: https://www.econbiz.de/10009756919
Saved in:
10
Developing resonant leaders through emotional intelligence, vision and coaching
Boyatzis, Richard E.
;
Smith, Melvin L.
;
Van Oosten, Ellen
; …
- In:
Organizational dynamics : a quarterly review of …
42
(
2013
)
1
,
pp. 17-24
Persistent link: https://www.econbiz.de/10009734062
Saved in:
11
The effect of religious leaders' emotional and social competencies on improving parish vibrancy
Boyatzis, Richard E.
;
Brizz, Terry
;
Godwin, Lindsey
- In:
Journal of leadership & organizational studies : JLOS; …
18
(
2011
)
2
,
pp. 192-206
Persistent link: https://www.econbiz.de/10009158265
Saved in:
12
When income matters : customers evaluation of shopping malls' hedonic and utilitarian orientations
Allard, Thomas
;
Babin, Barry J.
;
Chebat, Jean-Charles
- In:
Journal of retailing and consumer services
16
(
2009
)
1
,
pp. 40-49
Persistent link: https://www.econbiz.de/10003803130
Saved in:
13
Consumer revenge behavior : a cross-cultural perspective
Zourrig, Haithem
;
Chebat, Jean-Charles
;
Toffoli, Roy
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 995-1001
Persistent link: https://www.econbiz.de/10003887612
Saved in:
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