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type_genre:"Article in journal"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Hochschulbibliothek"
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Kundenzufriedenheit
Academic library
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17.08.1987
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Adams, Matilda
1
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International journal of consumer studies
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Journal of marketing for higher education
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ECONIS (ZBW)
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Achieving university libraries user loyalty through user satisfaction : the role of service quality
Twum, Kojo Kakra
;
Adams, Matilda
;
Budu, Stephen
;
Budu, …
- In:
Journal of marketing for higher education
32
(
2022
)
1
,
pp. 54-72
Persistent link: https://www.econbiz.de/10013277219
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2
Using LibQUAL model for improving the level of student's satisfaction from quality of services in academic libraries : a case study in North Khorasan province, Iran
Pourahmad, Ali Akbar
;
Neshat, Mehdi
;
Hasani, Mohammad Reza
- In:
Journal of information & knowledge management : JIKM
15
(
2016
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10011566570
Saved in:
3
Investigating customer satisfaction and service quality in academic libraries : the case of Technological Educational Institute of Central Macedonia
Dimitriadis, Sotirios G.
;
Vrana, Vasiliki
;
Dimitriou, …
- In:
International journal of decision sciences, risk and …
5
(
2013
)
2
,
pp. 161-179
Persistent link: https://www.econbiz.de/10010487335
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4
An independet assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+ TM scale
Morales Alvarez, Miguel
;
Ladhari, Riadh
;
Reynoso, Javier
; …
- In:
The service industries journal
32
(
2012
)
16
,
pp. 2585-2605
Persistent link: https://www.econbiz.de/10009693488
Saved in:
5
Customer satisfaction and the strategic role of university libraries
Hakala, Ulla
;
Nygrén, Ulla
- In:
International journal of consumer studies
34
(
2010
)
2
,
pp. 204-211
Persistent link: https://www.econbiz.de/10003945573
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