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person:"Ro, Heejung"
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Search: subject_exact:"Hotel- und Gaststättengewerbe"
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Gastgewerbe
11
Hospitality industry
11
Consumer behaviour
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Beschwerdemanagement
5
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5
Customer service
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Ro, Heejung
Miao, Li
Köseoglu, Mehmet Ali
26
Okumus, Fevzi
23
Law, Chun Hung Roberts
21
Lee, Seoki
20
Gursoy, Dogan
14
Baum, Tom
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Singal, Manisha
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12
Mattila, Anna S.
12
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12
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12
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11
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11
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11
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11
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10
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9
Law, Rob
9
Sigala, Marianna
9
Han, Heesup
8
Jang, Soocheong
8
Mariani, Marcello M.
8
Smeral, Egon
8
Spörel, Ulrich
8
Woodside, Arch G.
8
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7
Chathoth, Prakash K.
7
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7
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7
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7
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7
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7
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7
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7
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7
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7
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7
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International journal of hospitality management
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
International journal of contemporary hospitality management
1
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ECONIS (ZBW)
11
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1
The interplay between context and concept : theorizing in hospitality and tourism research
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1351-1359
Persistent link: https://www.econbiz.de/10012624190
Saved in:
2
Silk and steel : a gendered approach to career and life by upper echelon women executives in the hospitality and tourism industry in China
Fan, Xiangli
;
Im, Jinyoung
;
Miao, Li
;
Tomas, Stacy
; …
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012820037
Saved in:
3
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
4
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
5
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
6
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
7
Customer engagement behaviors and hotel responses
Wei, Wei
;
Miao, Li
;
Huang, Zhuowei
- In:
International journal of hospitality management
33
(
2013
),
pp. 316-330
Persistent link: https://www.econbiz.de/10009746352
Saved in:
8
Customer opportunistic complaints management : a critical incident approach
Ro, Heejung
;
Wong, June
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 419-427
Persistent link: https://www.econbiz.de/10009503300
Saved in:
9
Moderator and mediator effects in hospitality research
Ro, Heejung
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 952-961
Persistent link: https://www.econbiz.de/10009544269
Saved in:
10
Other consumers in service encounters : a script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-941
Persistent link: https://www.econbiz.de/10009242085
Saved in:
11
Discrete negative emotions and customer dissatisfaction responses in a casual restaurant setting
Mattila, Anna S.
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
1
,
pp. 89-107
Persistent link: https://www.econbiz.de/10003661362
Saved in:
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