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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Beziehungsmarketing
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Dienstleistungsqualität
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Domestic care
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Häusliche Pflege
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Nursing home
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Nursing profession
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Pflegeberufe
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Pflegeheim
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Service quality
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customer relationship management
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Gulliver, Stephen R.
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Joshi, Uday B.
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Michell, Vaughan
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Wang, Mei-ling
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Health care management review : HCM review
27
NBER working paper series
26
Journal of health economics
19
Working paper / National Bureau of Economic Research, Inc.
15
NBER Working Paper
14
CESifo working papers
9
Health care management science
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Health economics
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Cash for care in developed welfare states
8
Discussion paper series / IZA
7
Inquiry : a journal of health care organization, provision and financing
7
Journal of health organization and management
6
The European journal of health economics : HEPAC ; health economics in prevention and care
6
Applied economics
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Management science : journal of the Institute for Operations Research and the Management Sciences
5
Ruhr economic papers
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Working paper
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Cahier scientifique
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Forschung aktuell
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Health care financing review
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Simon Business School working paper
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Springer eBook Collection
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SpringerLink / Bücher
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The European journal of health economics
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CESifo Working Paper Series
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Cockpit soziale Dienstleistungen : Gestaltung der Produktivität durch Balance von Effizienz, Unterstützungsqualität und Arbeitsqualität
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Discussion paper / Centre for Economic Policy Research
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Document de travail
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Europäische Hochschulschriften / 5
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GLO discussion paper
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IZA Discussion Paper
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International economic review
3
International journal of public policy
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Journal of economic behavior & organization : JEBO
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Melbourne Institute Working Paper
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RWI Projektbericht
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An evaluation of customer relationship management in hospital-based and privately run nursing homes in Taiwan
Wang, Mei-ling
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1004-1021
Persistent link: https://www.econbiz.de/10009793765
Saved in:
2
Adapted customer relationship management implementation framework : facilitating value creation in nursing homes
Gulliver, Stephen R.
;
Joshi, Uday B.
;
Michell, Vaughan
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 991-1003
Persistent link: https://www.econbiz.de/10009793767
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