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~isPartOf:"International journal of services and operations management"
~subject:"Strukturgleichungsmodell"
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Strukturgleichungsmodell
Customer satisfaction
63
Kundenzufriedenheit
63
Dienstleistungsqualität
55
Service quality
55
Consumer behaviour
23
Konsumentenverhalten
23
service quality
22
India
16
Indien
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Quality management
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Qualitätsmanagement
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customer satisfaction
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Beziehungsmarketing
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Relationship marketing
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Dienstleistungssektor
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Mobile communications
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Mobilkommunikation
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Service industry
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Structural equation model
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Customer service
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Kundenservice
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Performance measurement
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Performance-Messung
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SEM
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SERVQUAL
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satisfaction
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Bank
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Beschwerdemanagement
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Complaint management
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Electronic Banking
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Emotion
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Factor analysis
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Faktorenanalyse
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Hospital
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Messung
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Adil, Mohd
1
Alsaggaf, Mohammed
1
Dash, Manoj Kumar
1
Gerpott, Torsten J.
1
Jha, Abhishek Kumar
1
Kim, Bowon
1
Kim, Sunghak
1
Konsra, Pooja
1
Krishnamoorthy, V.
1
Kumar, Anil
1
Li, Xiaoying
1
Lü, Kevin
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Prakash, N.
1
Somasundaram, R.
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International journal of services and operations management
International journal of hospitality management
12
The service industries journal
9
Asia Pacific journal of marketing and logistics
7
Tourism management : research, policies, practice
7
European journal of marketing : EJM
6
International journal of productivity and quality management : IJPQM
6
Journal of retailing and consumer services
6
Journal of strategic marketing
6
The journal of services marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
International journal of services, economics and management
5
Quality management journal : QMJ
5
Global business review
4
Journal of marketing management : MM
4
Total quality management & business excellence
4
Tourism analysis : an interdisciplinary tourism & hospitality journal
4
Benchmarking : an international journal ; BIJ
3
Human systems management : HSM
3
International journal of Indian culture and business management
3
International journal of business excellence : IJBEX
3
International journal of business information systems : IJBIS
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of quality & reliability management
3
Journal of business research : JBR
3
Journal of consumer behaviour : an international research review
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of marketing theory and practice
3
Journal of travel and tourism marketing
3
Research journal of business management
3
The international journal of bank marketing : IJBM
3
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
2
Economic research
2
European business review
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Global business & economics review
2
IIMB management review
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of e-business research : an official publication of the Information Resources Management Association
2
International journal of internet marketing and advertising : IJIMA
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1
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
2
An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.
;
Somasundaram, R.
;
Krishnamoorthy, V.
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
Saved in:
3
Effects of managers' communication and satisfaction on their perceived importance of value chain sustainability
Kim, Bowon
;
Kim, Sunghak
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 21-47
Persistent link: https://www.econbiz.de/10011593358
Saved in:
4
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
5
E-service quality dimensions' effect on customers' willingness to buy : structural equation modelling approach
Kumar, Anil
;
Dash, Manoj Kumar
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 287-303
Persistent link: https://www.econbiz.de/10011522590
Saved in:
6
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
7
Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany
Gerpott, Torsten J.
- In:
International journal of services and operations management
13
(
2012
)
4
,
pp. 525-553
Persistent link: https://www.econbiz.de/10009670773
Saved in:
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