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~subject:"Relationship marketing"
~subject:"Dienstleistungsqualität"
~person:"Amin, Muslim"
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Relationship marketing
Dienstleistungsqualität
Customer satisfaction
14
Kundenzufriedenheit
14
Service quality
10
Consumer behaviour
9
Konsumentenverhalten
9
Malaysia
7
Beziehungsmarketing
5
Hotel industry
4
Hotellerie
4
Islamic finance
4
Islamisches Finanzsystem
4
Emotion
3
Confidence
2
Innovation adoption
2
Innovationsakzeptanz
2
Mobile communications
2
Mobilkommunikation
2
Vertrauen
2
resort hotels
2
3G mobile phone
1
Airline
1
Arbeitszufriedenheit
1
Behavioural retention
1
China
1
Cognitive satisfaction
1
E-commerce
1
Electronic Banking
1
Electronic Commerce
1
Electronic banking
1
Employee satisfaction
1
Firm performance
1
Fluggesellschaft
1
Gastronomie
1
Guest affective commitment
1
Guest delight
1
Hotel performance
1
Internet
1
Internet banking
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12
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English
12
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Amin, Muslim
Han, Heesup
50
Mattila, Anna S.
29
Prentice, Catherine
25
Usman, Osly
25
Homburg, Christian
22
Prybutok, Victor R.
22
Svensson, Göran
22
Wong, IpKin Anthony
21
Bilgihan, Anil
19
Hyun, Sunghyup Sean
18
Sharma, Piyush
18
Shahin, Arash
17
Gil Saura, Irene
16
Söderlund, Magnus
16
Aksoy, Lerzan
15
Balaji, M. S.
15
McColl-Kennedy, Janet R.
15
Mittal, Vikas
15
Barnes, Donald C.
14
Grégoire, Yany
14
Gustafsson, Anders
14
Jang, Soocheong
14
Van Vaerenbergh, Yves
14
Kim, Wansoo
13
Stock-Homburg, Ruth
13
Verhoef, Peter C.
13
Blut, Markus
12
Evanschitzky, Heiner
12
Klaus, Philipp
12
Lee, Choong-Ki
12
Prayag, Girish
12
Quach, Sara
12
Ringle, Christian M.
12
Bang, Nguyen
11
Bauer, Hans H.
11
Casidy, Riza
11
Hammerschmidt, Maik
11
Hsu, Maxwell K.
11
Keiningham, Timothy
11
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Journal for global business advancement : JGBA
2
The international journal of bank marketing : IJBM
2
International journal of Islamic and Middle Eastern finance and management
1
Journal of hospitality and tourism insights
1
Journal of hospitality marketing & management
1
Nankai business review international
1
Services marketing quarterly
1
South Asian journal of management : SAJM
1
The service industries journal
1
Tourism review
1
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ECONIS (ZBW)
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1
How luxury restaurants will enhance the concept of guest delight
Padma Panchapakesan
;
Amin, Muslim
;
Herjanto, Halimin
- In:
Journal of hospitality and tourism insights
5
(
2022
)
2
,
pp. 311-330
Persistent link: https://www.econbiz.de/10013189274
Saved in:
2
Airline service : low-cost-carriers (LCCs) failure and passenger emotional experience
Herjanto, Halimin
;
Amin, Muslim
;
Okumus, Fevzi
; …
- In:
Tourism review
77
(
2022
)
3
,
pp. 945-963
Persistent link: https://www.econbiz.de/10013368792
Saved in:
3
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
4
3G post adoption users experience with telecommunications services : a partial least squares (PLS) path modelling approach
Sajad Rezaei
;
Amin, Muslim
;
Moghaddam, Minoo
;
Mohamed, …
- In:
Nankai business review international
7
(
2016
)
3
,
pp. 389-422
Persistent link: https://www.econbiz.de/10011688336
Saved in:
5
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
6
The influence of physical environment on emotions, customer satisfaction and behavioural intentions in Chinese resort hotel industry
Ali, Faizan
;
Amin, Muslim
- In:
Journal for global business advancement : JGBA
7
(
2014
)
3
,
pp. 249-264
Persistent link: https://www.econbiz.de/10010489181
Saved in:
7
Service quality dimension and customer satisfaction : an empirical study in the Malaysian hotel industry
Amin, Muslim
;
Yahya, Zatilaziya
;
Ismayatim, Wan …
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 115-125
Persistent link: https://www.econbiz.de/10009745742
Saved in:
8
Exploring online repurchase behavioural intention of university students in Malaysia
Sajad Rezaei
;
Amin, Muslim
- In:
Journal for global business advancement : JGBA
6
(
2013
)
2
,
pp. 92-119
Persistent link: https://www.econbiz.de/10009762828
Saved in:
9
Islamic banks : contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim on non-Muslim customers in Malaysia
Amin, Muslim
;
Zaidi Isa
;
Fontaine, Rodrigue
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
2
,
pp. 79-97
Persistent link: https://www.econbiz.de/10009733592
Saved in:
10
The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks
Amin, Muslim
;
Zaidi Bin Isa
;
Fontaine, Rodrigue
- In:
The service industries journal
31
(
2011
)
9/10
,
pp. 1519-1532
Persistent link: https://www.econbiz.de/10009232967
Saved in:
11
The effect of trust, customer satisfaction and image on customers' loyalty in Islamic banking sector
Hoq, Mohammad Ziaul
;
Sultana, Nigar
;
Amin, Muslim
- In:
South Asian journal of management : SAJM
17
(
2010
)
1
,
pp. 70-93
Persistent link: https://www.econbiz.de/10003979690
Saved in:
12
An examination of the relationship between service quality perception and customer satisfaction : a SEM approach towards Malaysia Islamic banking
Amin, Muslim
;
Zaidi Isa
- In:
International journal of Islamic and Middle Eastern …
1
(
2008
)
3
,
pp. 191-209
Persistent link: https://www.econbiz.de/10003782399
Saved in:
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