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subject:"Quality management"
~isPartOf:"Benchmarking : an international journal"
~subject:"Satisfaction"
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Search: subject_exact:"Käuferzufriedenheit"
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Quality management
Satisfaction
Customer satisfaction
15
Kundenzufriedenheit
15
Dienstleistungsqualität
10
Service quality
10
Beziehungsmarketing
7
Relationship marketing
7
Consumer behaviour
5
Konsumentenverhalten
5
Qualitätsmanagement
5
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2
Consumer satisfaction
2
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Gavahi, Shakiba Sadat
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Görçün, Ömer Faruk
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Hosseini, Seyed Mohammad Hassan
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Kaliyan, Mathiyazhagan
1
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Libardi, Bianca
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1
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Benchmarking : an international journal
Journal of retailing and consumer services
70
International journal of hospitality management
64
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
64
Journal of business research : JBR
44
International journal of productivity and quality management : IJPQM
43
Tourism management : research, policies, practice
37
The TQM journal : the international review of organizational improvement
36
The journal of services marketing
29
International journal of contemporary hospitality management
26
International journal of quality & reliability management
25
Total quality management & business excellence
24
Tourism analysis : an interdisciplinary tourism & hospitality journal
22
Service business
20
Tourism management perspectives : TMP
18
International journal of services and operations management
16
Journal of air transport management
15
Asia Pacific journal of marketing and logistics
14
Industrial marketing management : the international journal for industrial and high-tech firms
14
International journal of quality and service sciences
13
Journal of Asian finance, economics and business : JAFEB
13
The service industries journal
13
Cogent business & management
12
Quality management journal : QMJ
12
Journal of hospitality and tourism insights
11
Journal of hospitality marketing & management
11
Journal of service management
11
Managing service quality : MSQ ; an international journal
11
International journal of bank marketing
10
International journal of services, economics and management
10
The international journal of bank marketing : IJBM
10
The journal of business & industrial marketing
10
International business and economics research journal
9
International journal of event and festival management
9
International review on public and non-profit marketing
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
8
Global business and finance review
7
International journal of business excellence
7
International journal of business information systems : IJBIS
7
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1
Enhancing customer satisfaction, personnel satisfaction and company reputation with total quality management : combining traditional and new views
Lepistö, Kari
;
Saunila, Minna
;
Ukko, Juhani
- In:
Benchmarking : an international journal
31
(
2024
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10014502869
Saved in:
2
Satisfaction and value-in-use perceived by university students from the influence of the built environment, price fairness and teaching care
Silva, Marcelo Benetti Corrêa da
;
Matte, Juliana
; …
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 365-381
Persistent link: https://www.econbiz.de/10013040703
Saved in:
3
Framework for zero-defect manufacturing in Indian industries : voice of the customer
Yadav, Narottam
;
Kaliyan, Mathiyazhagan
;
Saikouk, Tarik
; …
- In:
Benchmarking : an international journal
30
(
2023
)
7
,
pp. 2303-2329
Persistent link: https://www.econbiz.de/10014338599
Saved in:
4
Effect of innovation practices of banks on customer loyalty : an SEM-ANN approach
Tiwari, Pankaj
- In:
Benchmarking : an international journal
30
(
2023
)
10
,
pp. 4536-4568
Persistent link: https://www.econbiz.de/10014502549
Saved in:
5
An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres
Gavahi, Shakiba Sadat
;
Hosseini, Seyed Mohammad Hassan
; …
- In:
Benchmarking : an international journal
30
(
2023
)
5
,
pp. 1649-1671
Persistent link: https://www.econbiz.de/10014293156
Saved in:
6
Evaluating the total quality and its role in measuring consumer satisfaction with e-healthcare services using the 5Qs model : a structure equation modeling approach
Verma, Prachi
;
Kumar, Satinder
;
Sharma, Sanjeev Kumar
- In:
Benchmarking : an international journal
29
(
2022
)
1
,
pp. 22-46
Persistent link: https://www.econbiz.de/10012990491
Saved in:
7
Understanding big data-driven supply chain and performance measures for customer satisfaction
Thekkoote, Ramadas
- In:
Benchmarking : an international journal
29
(
2022
)
8
,
pp. 2359-2377
Persistent link: https://www.econbiz.de/10013371221
Saved in:
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