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~subject:"Dienstleistungsqualität"
~person:"Ahmed, Zahir"
~person:"Zhou, Xing"
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Search: subject_exact:"KPI (Key performance indicator)"
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Dienstleistungsqualität
Performance measurement
5
Performance-Messung
5
Service quality
5
Customer service
3
Hotel industry
3
Hotellerie
3
Kundenservice
3
Arbeitsverhalten
2
Beziehungsmarketing
2
Customer satisfaction
2
Firm performance
2
Kundenzufriedenheit
2
Neuseeland
2
New Zealand
2
Proactive customer service performance
2
Relationship marketing
2
Unternehmenserfolg
2
Work behaviour
2
Abusive supervision
1
Administrative reform
1
Arbeitsleistung
1
Collectivism
1
Communication
1
Consumer behaviour
1
Customer incivility
1
Hostile attribution bias
1
Human Resource Management
1
In-role performance
1
Institutional economics
1
Institutionenökonomik
1
Job performance
1
Kommunikation
1
Konsumentenverhalten
1
Leistungsmotivation
1
Negative affectivity
1
Neo-institutional theory
1
Neues Steuerungsmodell
1
New public management
1
Organizational identification
1
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English
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Ahmed, Zahir
Zhou, Xing
Shahin, Arash
6
Ukko, Juhani
6
Park, Sang-June
4
Pekkola, Sanna
4
Asif, Muhammad
3
Dabestani, Reza
3
Lyu, Yijing
3
Saunila, Minna
3
Shirouyehzad, Hadi
3
Ye, Yijiao
3
Yi, Youjae
3
Arulraj, A.
2
Aryee, Samuel
2
Bachrach, Daniel G.
2
Bastl, Marko
2
Burgess, James Francis
2
Chua, Chew Lian
2
Dun, Zanna van
2
Franceschini, Fiorenzo
2
Galetzka, Mirjam
2
Ha Nam Khanh, Giao
2
He, Zhen
2
Henseler, Jörg
2
Hitchcock, Michael
2
Johnson, Mark
2
Jolly, Phillip M.
2
Jones, Howard
2
Karatzas, Antonios
2
Kashif Hussain
2
Knechel, W. Robert
2
Kwan, Ho Kwong
2
Ladhari, Riadh
2
Lai, Ivan K. W.
2
Li, Weiwen
2
Liu, Yi-de
2
Martinez, Jose Vicente
2
Nehme, Rabih
2
Ozcan, Yasar A.
2
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Australasian accounting business and finance journal : AABF
1
Cornell hospitality quarterly : CQ
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of accounting & organizational change : JAOC
1
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ECONIS (ZBW)
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1
Persuasive communications, online reviews and service performances : a study on the hotel industry of New Zealand
Ahmed, Zahir
;
Fan, Xinxuan
;
Billah, Mamun
- In:
Australasian accounting business and finance journal : AABF
16
(
2022
)
1
,
pp. 4-20
Persistent link: https://www.econbiz.de/10012880234
Saved in:
2
An institutional theory perspective on public sector reform and service performance reporting by New Zealand universities
Rana, Tarek
;
Ahmed, Zahir
;
Narayan, Anil Kumar
;
Zheng, …
- In:
Journal of accounting & organizational change : JAOC
18
(
2022
)
3
,
pp. 461-484
Persistent link: https://www.econbiz.de/10013365550
Saved in:
3
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
4
The impact of high-commitment HR practices on hotel employees' proactive customer service performance
Chen, Mengyuan
;
Lyu, Yijing
;
Li, Yan
;
Zhou, Xing
;
Li, Weiwen
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
1
,
pp. 94-107
Persistent link: https://www.econbiz.de/10011638667
Saved in:
5
The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing
;
Zhou, Xing
;
Li, Weiwen
;
Wan, Junbao
;
Zhang, Jie
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
Saved in:
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