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~subject:"Dienstleistungsqualität"
~person:"Galetzka, Mirjam"
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Search: subject_exact:"KPI (Key performance indicator)"
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Dienstleistungsqualität
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Scale development
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Galetzka, Mirjam
Shahin, Arash
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Pekkola, Sanna
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International journal of hospitality management
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ECONIS (ZBW)
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Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.
;
Galetzka, Mirjam
;
Mobach, Mark P.
; …
- In:
International journal of hospitality management
83
(
2019
),
pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
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2
Measuring the experience of hospitality : scale development and validation
Pijls, Ruth
;
Groen, Brenda H.
;
Galetzka, Mirjam
;
Pruyn, Ad
- In:
International journal of hospitality management
67
(
2017
),
pp. 125-133
Persistent link: https://www.econbiz.de/10011785179
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