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~subject:"Dienstleistungsqualität"
~person:"Galetzka, Mirjam"
~person:"Knechel, W. Robert"
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Search: subject_exact:"KPI (Key performance indicator)"
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Dienstleistungsqualität
Performance measurement
4
Performance-Messung
4
Service quality
4
Measurement
2
Messung
2
Scale development
2
Scale validation
2
Betriebliche Kennzahl
1
Bewertung
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Business services
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Cleanliness
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Consumer behaviour
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Customer satisfaction
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Evaluation
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Experience
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Financial audit
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Financial ratio
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Financial statement audit
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Firm performance
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Hospital
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Hospitality
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Jahresabschlussprüfung
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Konsumentenverhalten
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Krankenhaus
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Kundenzufriedenheit
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Perception
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Perceptions
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Quality management
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Qualitätsmanagement
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Service
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Train stations
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Unternehmensdienstleistung
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Unternehmenserfolg
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Wahrnehmung
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Wirtschaftsprüfung
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audit quality
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non-audit services
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operating performance
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organization capital
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Galetzka, Mirjam
Knechel, W. Robert
Shahin, Arash
6
Ukko, Juhani
6
Park, Sang-June
4
Pekkola, Sanna
4
Asif, Muhammad
3
Dabestani, Reza
3
Lyu, Yijing
3
Saunila, Minna
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Shirouyehzad, Hadi
3
Ye, Yijiao
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Yi, Youjae
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Zhou, Xing
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Ahmed, Zahir
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Arulraj, A.
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Aryee, Samuel
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Bachrach, Daniel G.
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Bastl, Marko
2
Burgess, James Francis
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Chua, Chew Lian
2
Dun, Zanna van
2
Franceschini, Fiorenzo
2
Ha Nam Khanh, Giao
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He, Zhen
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Henseler, Jörg
2
Hitchcock, Michael
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Johnson, Mark
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Jolly, Phillip M.
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Jones, Howard
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Karatzas, Antonios
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Kashif Hussain
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International journal of hospitality management
2
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
1
Auditing : a journal of practice & theory
1
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ECONIS (ZBW)
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Investments in auditor-provided non-audit services and future operating performance
Ciconte, William
;
Knechel, W. Robert
;
Mayberry, Michael A.
- In:
Auditing : a journal of practice & theory
41
(
2022
)
2
,
pp. 141-164
Persistent link: https://www.econbiz.de/10013346676
Saved in:
2
Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.
;
Galetzka, Mirjam
;
Mobach, Mark P.
; …
- In:
International journal of hospitality management
83
(
2019
),
pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
Saved in:
3
Measuring the experience of hospitality : scale development and validation
Pijls, Ruth
;
Groen, Brenda H.
;
Galetzka, Mirjam
;
Pruyn, Ad
- In:
International journal of hospitality management
67
(
2017
),
pp. 125-133
Persistent link: https://www.econbiz.de/10011785179
Saved in:
4
The effect of benchmarked performance measures and strategic analysis on auditors' risk assessments and mental models
Knechel, W. Robert
;
Salterio, Steven E.
; …
- In:
Accounting, organizations and society : an …
35
(
2010
)
3
,
pp. 316-333
Persistent link: https://www.econbiz.de/10003976369
Saved in:
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