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~subject:"Hotellerie"
~subject:"Dienstleistungsqualität"
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Hotellerie
Dienstleistungsqualität
Tourism employees
940
Tourismusberufe
940
Hotel industry
556
Arbeitszufriedenheit
282
Job satisfaction
282
Arbeitskräfte
141
Workforce
141
Arbeitsverhalten
139
Work behaviour
139
Service quality
134
Employee retention
124
Mitarbeiterbindung
124
Gastronomie
98
Restaurant industry
98
Stress
96
Work stress
96
Gastgewerbe
94
Hospitality industry
93
Leistungsmotivation
91
Work motivation
91
Arbeitsleistung
77
Job performance
77
Customer satisfaction
74
Kundenzufriedenheit
74
Arbeitsmobilität
73
Labour mobility
73
Emotion
72
Human Resource Management
67
Personalmanagement
67
Tourism industry
64
Tourismuswirtschaft
64
Beziehungsmarketing
61
Relationship marketing
61
Consumer behaviour
58
Konsumentenverhalten
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USA
57
United States
57
Managers
54
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531
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587
German
13
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Karatepe, Osman M.
47
Jung, Hyo Sun
11
Yoon, Hye Hyun
11
Lee, JungHoon
7
Ok, Chihyung
7
Han, Heesup
6
Kim, Peter Beomcheol
6
Burke, Ronald J.
5
El-Bayoumi Salem, Islam
5
Goh, Edmund
5
Grobelna, Aleksandra
5
Hancer, Murat
5
Hon, Alice H. Y.
5
Huan, Tzung-cheng
5
Kim, Seongseop
5
Kim, Taegoo
5
Babakus, Emin
4
Cheung, Catherine
4
Dedeoğlu, Bekir Bora
4
Kim, Woo Gon
4
Koyuncu, Mustafa
4
Lee, Gyehee
4
Mohsin, Asad
4
Okumus, Fevzi
4
Olugbade, Olusegun A.
4
Wang, Yao-Chin
4
Yavas, Ugur
4
Zoghbi-Manrique-de-Lara, Pablo
4
Ali, Faizan
3
Ampofo, Emmanuel Twumasi
3
Bouzari, Mona
3
Chan, Eric S. W.
3
Chathoth, Prakash K.
3
Cobanoglu, Cihan
3
Hai, Shenyang
3
Hodari, Demian
3
Karadas, Georgiana
3
Law, Chun Hung Roberts
3
Lengler, Jorge
3
Leung, Xi Y.
3
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International Labour Office
3
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2
Books on Demand GmbH <Norderstedt>
1
Canada / Dept. of Manpower and Immigration / Program Development Service / Research Branch
1
Economic Development Committee for the Hotel and Catering Industry
1
European Centre for the Development of Vocational Training
1
FAO / Expanded Technical Assistance Program
1
Great Britain / Commission on Industrial Relations
1
Great Britain / Dept. of Employment
1
International Labour Organisation
1
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International journal of hospitality management
136
International journal of contemporary hospitality management
78
Journal of hospitality marketing & management
27
Tourism management : research, policies, practice
23
Tourism management perspectives : TMP
18
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
Tourism and hospitality research : THR
9
Journal of hospitality and tourism insights
8
The service industries journal
8
Journal of travel and tourism marketing
7
Tourism and hospitality research : the surrey quarterly review
7
The journal of services marketing
6
Economic research
5
Service business
5
The international journal of human resource management
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Cogent business & management
4
Administrative Sciences : open access journal
3
Cornell hospitality quarterly : CQ
3
European research studies
3
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
3
Journal of Tourism, Heritage & Services Marketing : JTHSM
3
Journal of family business management : JFBM
3
Journal of revenue and pricing management
3
The Cornell hospitality quarterly
3
Tourism economics : the business and finance of tourism and recreation
3
Acta Universitatis Danubius / Oeconomica
2
Argumenta oeconomica
2
Employee relations
2
Europäische Hochschulschriften / 5
2
Global business and finance review
2
International journal of economics and finance
2
International journal of services, economics and management
2
Inventi impact: service sector
2
Journal of business ethics : JOBE
2
Journal of business research : JBR
2
Journal of management research
2
Journal of service theory and practice
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Journal of vacation marketing : an international journal
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ECONIS (ZBW)
600
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551
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551
The role and effect of job satisfaction and empowerment on customers' perception of service quality: a study in the restaurant industry
Gazzoli, Gabriel
;
Hancer, Murat
;
Park, Yumi
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
1
,
pp. 56-77
Persistent link: https://www.econbiz.de/10003968132
Saved in:
552
Der Hotelier der Zukunft
Finkbeiner, Heiner
- In:
Handbuch Hospitality Management : Managementkonzepte, …
,
(pp. 63-72)
.
2009
Persistent link: https://www.econbiz.de/10003814798
Saved in:
553
Führung, gelebte Wertesysteme und innere Orientierung als Erfolgsfaktoren von Hotelunternehmen
Marrenbach, Frank
- In:
Handbuch Hospitality Management : Managementkonzepte, …
,
(pp. 99-113)
.
2009
Persistent link: https://www.econbiz.de/10003814804
Saved in:
554
Karrieremanagement in der Hotellerie
Bonin, Albrecht v.
- In:
Handbuch Hospitality Management : Managementkonzepte, …
,
(pp. 681-695)
.
2009
Persistent link: https://www.econbiz.de/10003816473
Saved in:
555
The influence of national culture on the strategic use of salesperson pricing authority : a cross-country study within the hotel industry
Magnini, Vincent P.
- In:
International journal of hospitality management
28
(
2009
)
1
,
pp. 173-176
Persistent link: https://www.econbiz.de/10003799070
Saved in:
556
Hotel employees' expectations of QWL : a qualitative study
Kandasamy, Indira
;
Ancheri, Sreekumar
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 328-337
Persistent link: https://www.econbiz.de/10003855742
Saved in:
557
Emotional dissonance and emotional exhaustion among hotel employees in Nigeria
Karatepe, Osman M.
;
Aleshinloye, Kayode Dare
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 349-358
Persistent link: https://www.econbiz.de/10003855798
Saved in:
558
Airline employee's service behavior toward different nationalities
Kim, Yu Kyoung
;
Lee, Hyung Ryong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 454-465
Persistent link: https://www.econbiz.de/10003855833
Saved in:
559
Employees' commitment to brands in the service sector : luxury hotel chains in Thailand
Kimpakorn, Narumon
;
Tocquer, Gerard
- In:
The journal of brand management : an international journal
16
(
2008/09
)
8
,
pp. 532-544
Persistent link: https://www.econbiz.de/10003881156
Saved in:
560
Clarifications about the vocations and the occupations denomination from the hotels industry
Lupu, Nicolae
;
Marin-Pantelescu, Andreea
- In:
Amfiteatru economic : an economic and business research …
11
(
2009
)
25
,
pp. 69-78
Persistent link: https://www.econbiz.de/10008664784
Saved in:
561
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
562
The effects of job and personal resources on hotel employees' work engagement
Karatepe, Osman M.
;
Olugbade, Olusegun A.
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 504-512
Persistent link: https://www.econbiz.de/10003875548
Saved in:
563
An exploratory investigation of the real-time training modes used by hotel expatriates
Magnini, Vincent P.
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 513-518
Persistent link: https://www.econbiz.de/10003875710
Saved in:
564
Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees
Kim, Peter Beomcheol
;
Murrmann, Suzanne K.
;
Lee, Gyumin
- In:
International journal of hospitality management
28
(
2009
)
4
,
pp. 612-619
Persistent link: https://www.econbiz.de/10003875875
Saved in:
565
Incentives and service quality in the restaurant industry : the tipping - service puzzle
Azar, Ofer H.
- In:
Applied economics
41
(
2009
)
13/15
,
pp. 1917-1927
Persistent link: https://www.econbiz.de/10003862770
Saved in:
566
Effects of tour leader's service quality on agency's reputation and customers' word-of-mouth
Heung, Vincent C. S.
- In:
Journal of vacation marketing : an international journal
14
(
2008
)
4
,
pp. 305-315
Persistent link: https://www.econbiz.de/10003788515
Saved in:
567
Hotel service providers' emotional labor : the antecedents and effects on burnout
Kim, Hyun Jeong
- In:
International journal of hospitality management
27
(
2008
)
2
,
pp. 151-161
Persistent link: https://www.econbiz.de/10003687368
Saved in:
568
An examination of the selected antecedents and outcomes of work-family conflict and family-work conflict in frontline service jobs
Karatepe, Osman M.
;
Kilic, Hasan
;
Isiksel, Bengi
- In:
Services marketing quarterly
29
(
2007/08
)
4
,
pp. 1-24
Persistent link: https://www.econbiz.de/10003762351
Saved in:
569
Hotel Accounting 1.
Hallock, Mary
-
2008
Intro -- Table of Contents -- Popular Hotel Accounting Systems -- Financial Accounting -- Hospitality Suppliers, Law Firms, Funding & Marketing -- Professional and Consulting Services -- Hotel, Lodging and Services Management.
Persistent link: https://www.econbiz.de/10012690910
Saved in:
570
Hotel Accounting 2.
Hallock, Mary
-
2008
Persistent link: https://www.econbiz.de/10012690911
Saved in:
571
Immer noch verloren und vergessen - Zimmerreinigungskräfte in Hotels
Vanselow, Achim
- In:
Arbeiten für wenig Geld : Niedriglohnbeschäftigung in …
,
(pp. 211-248)
.
2007
Persistent link: https://www.econbiz.de/10003576182
Saved in:
572
An investigation of the moderating effects of organizational commitment on the relationships between work-family conflict and job satisfaction among hospitality employees in India
Namasivayam, Karthik
;
Zhao, Xinyuan
- In:
Tourism management : research, policies, practice
28
(
2007
)
5
,
pp. 1212-1223
Persistent link: https://www.econbiz.de/10003501027
Saved in:
573
The effect of rewards, commitment, organizational climate and work values on intentions to leave : is there a difference among generations?
Miller, Esther J.
-
2006
Persistent link: https://www.econbiz.de/10011429968
Saved in:
574
The Red Riviera : gender, tourism, and postsocialism on the Black Sea
Ghodsee, Kristen Rogheh
-
2005
Persistent link: https://www.econbiz.de/10002764179
Saved in:
575
Skill needs in the French hotel and catering industry: a prospective analysis based on a comparative approach
Mériot, Sylvie-Anne
- In:
Trends and skill needs in tourism : [based on the …
,
(pp. 31-40)
.
2005
Persistent link: https://www.econbiz.de/10003118497
Saved in:
576
A regional approach to forecasting: skill needs in hotel and catering
Guégnard, Christine
- In:
Trends and skill needs in tourism : [based on the …
,
(pp. 96-104)
.
2005
Persistent link: https://www.econbiz.de/10003118553
Saved in:
577
Qualifizierung in touristischen Dienstleistungsberufen : MitarbeiterInnenzufriedenheit als Grundlage für zukünftige Angebotserstellung
Zellmann, Peter
(
contributor
);
Schlögl, Peter
(
contributor
)
-
2001
Persistent link: https://www.econbiz.de/10001629889
Saved in:
578
Dienstleistungsklima und seine personalen Folgen : organisationelle Voraussetzungen für guten Service
Scholz, Karen
-
2001
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001561561
Saved in:
579
Changing occupational profiles in the hotel industry : case studies in France, Italy and Spain ; synthesis report
Gatti, Mario
;
Grazia Mereu, Maria
;
Tagliaferro, Claudio
-
2001
-
July 2000
Persistent link: https://www.econbiz.de/10001570164
Saved in:
580
Economics of Hotel Management
Sheela, A.M.
-
2000
Cover -- Preface -- Contents -- Chapter 1 The Hotel Industry -- 1.1 Role of Economics in the Hotel Industry -- 1.2 Historical Background -- 1.3 The Lodging Industry -- 1.4 Hoteliering in India -- 1.5 Significance of the Hotel Industry -- 1.6 Tourism -- 1.7 Forms of Tourism -- 1.8 Objectives of...
Persistent link: https://www.econbiz.de/10012679695
Saved in:
581
Organizational behaviour in hotels and restaurants : an international perspective
Guerrier, Yvonne
-
1999
Persistent link: https://www.econbiz.de/10001350891
Saved in:
582
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10000974642
Saved in:
583
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
Saved in:
584
Working conditions in hotels, restaurants and similar establishments ; 2
1990
Persistent link: https://www.econbiz.de/10000776649
Saved in:
585
Working conditions in hotels, restaurants and similar establishments ; 1
1989
Persistent link: https://www.econbiz.de/10000776648
Saved in:
586
The adaptation of the training of managerial staff and employees to structural and technological changes in hotels, restaurants and similar establishments
1983
Persistent link: https://www.econbiz.de/10003036759
Saved in:
587
Principles of food, beverage, & labor cost controls for hotels and restaurants
Dittmer, Paul
-
1980
-
2d ed
Persistent link: https://www.econbiz.de/10000337760
Saved in:
588
Employment in Canadian hotels and restaurants
Bossen, Marianne
-
1971
Persistent link: https://www.econbiz.de/10000337868
Saved in:
589
Hotels
Great Britain / Dept. of Employment
-
1971
Persistent link: https://www.econbiz.de/10000348658
Saved in:
590
Prospects for the small hotelier : a summary of the Hotel and Catering EDC's report Hotel prospects to 1980
Sandles, Arthur
-
1973
Persistent link: https://www.econbiz.de/10000348663
Saved in:
591
Conditions of work and life of migrant and seasonal workers employed in hotels, restaurants, and similar establishments : second Tripartite Meeting for Hotels, Restaurants and Simi...
International Labour Office
-
1974
Persistent link: https://www.econbiz.de/10000348667
Saved in:
592
Careers in the hotel and tourism sector
International Labour Office
-
1976
Persistent link: https://www.econbiz.de/10000348779
Saved in:
593
Cyprus: Hotel and Catering Institute - Nicosia
Persistent link: https://www.econbiz.de/10000768857
Saved in:
594
Singapore: expansion of the hotel and catering training centre : technical report
Persistent link: https://www.econbiz.de/10000768889
Saved in:
595
Report to the Government of Israel on vocational training in hotel management and cost accounting
1965
Persistent link: https://www.econbiz.de/10000730119
Saved in:
596
The management of people in hotels, restaurants, and clubs
Lundberg, Donald E.
;
Armatas, James P.
-
1964
Persistent link: https://www.econbiz.de/10002496744
Saved in:
597
Wages and tips in restaurants and hotels
O'Connor, Charles M.
- In:
Monthly labor review : MLR
94
(
1971
)
7
,
pp. 47-51
Persistent link: https://www.econbiz.de/10002584668
Saved in:
598
Hotels
United States / Bureau of the Census
-
1935
Persistent link: https://www.econbiz.de/10003300412
Saved in:
599
The industrial training act and the hotel and catering industry : a case study
Hartley, Keith
;
Mancini, Peter
- In:
The economics of training: Theory and evidence
.
1973
Persistent link: https://www.econbiz.de/10003654910
Saved in:
600
Hotels and restaurants
Great Britain / Commission on Industrial Relations
-
1971
Persistent link: https://www.econbiz.de/10003146455
Saved in:
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