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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of retailing"
~subject:"Ladengestaltung"
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Ladengestaltung
Beziehungsmarketing
143
Relationship marketing
143
Consumer behaviour
68
Konsumentenverhalten
68
Einzelhandel
47
Retail trade
47
Customer satisfaction
24
Kundenzufriedenheit
24
Dienstleistungsqualität
16
Service quality
16
Distribution channel
15
Vertriebsweg
15
Online retailing
13
Online-Handel
13
Marketing management
12
Marketingmanagement
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E-commerce
11
Electronic Commerce
11
Brand management
10
Markenführung
10
Customer experience
9
Kundenbindungsprogramm
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Loyalty program
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Beschwerdemanagement
7
Complaint management
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Customer service
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Kundenservice
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Salespeople
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Store design
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Verkaufspersonal
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Brand image
6
Markenimage
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Retailing
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Brand
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Customer journey
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Grewal, Dhruv
2
Ahlbom, Carl-Philip
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Arroyo, Christian Camilo
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Benoit, Sabine
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Biswas, Dipayan
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Bruckberger, Gianna
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Danaher, Peter J.
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Danaher, Tracey S.
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Everdingen, Yvonne Maria van
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Fuchs, Christoph
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Guha, Abhijit
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Joy, Annamma
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Kim, Yeseul
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LaTour, Kathryn A.
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Lim, Mikyoung
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Nierop, Johannes Erjen Maurice van
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Noble, Stephanie M.
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Nordfält, Jens
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Orazi, Davide C.
1
Peña, Camilo
1
Roggeveen, Anne L.
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Sands, Sean J.
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Schreier, Martin
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Schweiger, Elisa B.
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Sloot, Laurens M.
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Szocs, Courtney
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of retailing
Journal of retailing and consumer services
16
International journal of retail & distribution management
3
The international review of retail, distribution and consumer research
3
Handbook of research on retailer-consumer relationship development
2
International journal of retail and distribution management
2
Journal of strategic marketing
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Strategic corporate communication in the digital age
2
The journal of services marketing
2
Business horizons
1
Decision : official journal of Indian Institute of Management Calcutta
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Gabler Edition Wissenschaft / Forschungsgruppe Konsum und Verhalten
1
Grocery e-commerce : consumer behaviour and business strategies
1
Grundwissen
1
Handbook of research on customer engagement
1
Handelsforschung
1
International journal of applied behavioral economics : IJABE ; an official publication of the Information Resources Management Association
1
International journal of business and emerging markets : IJBEM
1
International journal of consumer studies
1
International journal of internet marketing and advertising : IJIMA
1
International journal of production economics
1
International journal of services and operations management : IJSOM
1
International journal of technology marketing : IJTMkt
1
Inventi impact: service sector
1
Journal of business research : JBR
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of euromarketing
1
Journal of fashion marketing and management
1
Journal of international consumer marketing
1
Journal of marketing
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of promotion management : JPM
1
Journal of service management
1
Management research : the journal of the Iberoamerican Academy of Management ; MRJIAM
1
Managing customer experiences in an omnichannel world : melody of online and offline environments in the customer journey
1
Managing service quality : MSQ ; an international journal
1
Marketing : ZFP ; journal of research and management
1
Marketing intelligence & planning
1
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ECONIS (ZBW)
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1
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
2
Retailing groundedness : how to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
Bruckberger, Gianna
;
Fuchs, Christoph
;
Schreier, Martin
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
Saved in:
3
The store of the future : engaging customers through sensory elements, personalized atmospherics, and interpersonal interaction
Szocs, Courtney
;
Kim, Yeseul
;
Lim, Mikyoung
;
Arroyo, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 605-620
Persistent link: https://www.econbiz.de/10014465663
Saved in:
4
Co-creating affective atmospheres in retail experience
Joy, Annamma
;
Wang, Jeff Jianfeng
;
Orazi, Davide C.
; …
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 297-317
Persistent link: https://www.econbiz.de/10014322019
Saved in:
5
The DAST framework for retail atmospherics : the impact of in- and out-of-store retail journey touchpoints on the customer experience
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Schweiger, Elisa B.
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 128-137
Persistent link: https://www.econbiz.de/10012295813
Saved in:
6
The magnitude of change effect in store remodeling
Ferraro, Carla R.
;
Danaher, Tracey S.
;
Danaher, Peter J.
; …
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 440-457
Persistent link: https://www.econbiz.de/10011790701
Saved in:
7
Towards a further understanding of the antecedents of retailer new product adoption
Everdingen, Yvonne Maria van
;
Sloot, Laurens M.
; …
- In:
Journal of retailing
87
(
2011
)
4
,
pp. 579-597
Persistent link: https://www.econbiz.de/10009423181
Saved in:
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