//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of business and economics"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundendienst"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer service
10
Kundenservice
10
Beziehungsmarketing
8
Customer satisfaction
8
Kundenzufriedenheit
8
Relationship marketing
8
Dienstleistungsqualität
7
Service quality
7
Consumer behaviour
5
Konsumentenverhalten
5
customer service
4
Cable television
2
Hotel industry
2
Hotellerie
2
Kabelfernsehen
2
marketing
2
Advertising
1
Air passenger transport
1
Air transport
1
Airline
1
Airport
1
Arbeitszufriedenheit
1
Beschwerdemanagement
1
Brand image
1
Brand management
1
Competition
1
Complaint management
1
Dienstleistungsmarketing
1
Einzelhandel
1
Fluggesellschaft
1
Flughafen
1
Gastronomie
1
Job satisfaction
1
Luftverkehr
1
Markenführung
1
Markenimage
1
Marketing management
1
Marketingmanagement
1
Mobile communications
1
Mobilkommunikation
1
more ...
less ...
Type of publication
All
Article
10
Type of publication (narrower categories)
All
Article in journal
10
Aufsatz in Zeitschrift
10
Language
All
English
10
Author
All
Haberern, Lauren
2
Bish, Rachael
1
Chan, Auston
1
Chen, Po-Ju
1
Coleman, Linda Jane
1
Guan, Xinhua
1
Mena, Miguela
1
Shelby, Lori
1
Shih, Hui-Wen
1
Sweet, Tia
1
Weerapon Thongma
1
more ...
less ...
Published in...
All
International journal of business and economics
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
62
SpringerLink / Bücher
42
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
28
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Europäische Hochschulschriften / 5
18
Journal of service theory and practice
18
Springer eBook Collection / Business and Economics
18
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
International journal of quality and service sciences
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
Tourism management : research, policies, practice
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Business horizons
10
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of consumer studies
10
more ...
less ...
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Getting back to basics with modern technology : accuracy, timeliness, and customer service
Shelby, Lori
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 201-204
Persistent link: https://www.econbiz.de/10011971493
Saved in:
2
Medical insurance mayhem : one woman's struggle for information
Bish, Rachael
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 219-225
Persistent link: https://www.econbiz.de/10011971508
Saved in:
3
My Soul Shoe* store story : poor product repair and customer service experience
Sweet, Tia
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 233-239
Persistent link: https://www.econbiz.de/10011971511
Saved in:
4
Hotel shuttle service fails to get the customer to the airport on time
Weerapon Thongma
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 241-247
Persistent link: https://www.econbiz.de/10011971515
Saved in:
5
Airline service failed!
Mena, Miguela
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 257-262
Persistent link: https://www.econbiz.de/10011973043
Saved in:
6
Not so flexible cable
Haberern, Lauren
;
Coleman, Linda Jane
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 269-272
Persistent link: https://www.econbiz.de/10011973047
Saved in:
7
Don't bug me! : service recovery for cockroach sighting in hotel food services
Shih, Hui-Wen
;
Chen, Po-Ju
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 295-301
Persistent link: https://www.econbiz.de/10011973060
Saved in:
8
Right about student rights?
Chan, Auston
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 307-312
Persistent link: https://www.econbiz.de/10011973062
Saved in:
9
Cable me not
Haberern, Lauren
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10011974039
Saved in:
10
The challenge to focus on customer needs
Guan, Xinhua
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 335-339
Persistent link: https://www.econbiz.de/10011974053
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->