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~isPartOf:"Journal of service theory and practice : JSTP"
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Journal of service theory and practice : JSTP
SpringerLink / Bücher
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How to succeed in the digital age : strategies from 17 top managers
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Exploring the rise of fandom in contemporary consumer culture
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International journal of contemporary hospitality management
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Journal of the Academy of Marketing Science
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Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
;
Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
Saved in:
2
Does employee performance affect customer loyalty in pharmacy services?
Rabbanee, Fazlul K.
;
Burford, Oksana
;
Ramaseshan, B.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 725-743
Persistent link: https://www.econbiz.de/10011392213
Saved in:
3
Image, brand relationships and customer value : exploring the moderating role of advertising spending- and labour-intensity in customer loyalty
Sajtos, Laszlo
;
Kreis, Henning
;
Brodie, Roderick J.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
1
,
pp. 51-74
Persistent link: https://www.econbiz.de/10011306024
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