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~subject:"Relationship marketing"
~person:"Mensah, Samuel N-A"
~person:"Chen, Shu-Ching"
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Search: subject_exact:"Kundenloyalität"
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Relationship marketing
Beziehungsmarketing
5
Customer retention
5
Kundenbindung
5
Customer loyalty
4
Customer satisfaction
4
Kundenzufriedenheit
4
Consumer behaviour
3
Customer service
3
Konsumentenverhalten
3
Kundenservice
3
Customer service quality
2
Dienstleistungsqualität
2
Namibia
2
Personal banking
2
Privatkundengeschäft
2
ServQual
2
Service encounter
2
Service quality
2
Competition
1
Confidence
1
Customer value
1
Dyad
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Emotion
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Kundenwert
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Love
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English
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Mensah, Samuel N-A
Chen, Shu-Ching
Ozuem, Wilson
4
Prentice, Catherine
4
Fuchs, Gerhard
3
Palmatier, Robert W.
3
Ramaseshan, B.
3
Rodríguez del Bosque, Ignacio A.
3
Schüller, Anne M.
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Wong, IpKin Anthony
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Akerlof, George A.
2
Aksoy, Lerzan
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Allen, Cyrus
2
Anber Abraheem Shlash Mohammad
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Bauer, Hans H.
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Bowen, Gordon
2
Buoye, Alexander
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Chang, Chun-Ming
2
Chen McCain, Shiang-Lih
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Conze, Oliver
2
Cossío-Silva, Francisco-José
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Coussement, Kristof
2
Dew, Robert
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Faßnacht, Martin
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Fröhling, Renée
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Giloth, Mathias
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Große-Bölting, Kristin
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Han, Heesup
2
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Hollebeek, Linda D.
2
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2
Ieva, Marco
2
Iskhakova, Lilia
2
Islam, Tahir
2
Keiningham, Timothy
2
Köcher, Sören
2
Lee, Ju-Yeon
2
Lihotzky, Nikolai
2
Livne, Gilad
2
Makanyeza, Charles
2
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Journal of contemporary management : JMC
2
Australasian marketing journal
1
Journal of retailing and consumer services
1
Making a difference through marketing : a quest for diverse perspectives
1
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ECONIS (ZBW)
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Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
7
(
2017
)
2
,
pp. 92-103
Persistent link: https://www.econbiz.de/10011775357
Saved in:
2
Applying the ServQual model to improve customer retention at peoples' bank of Namibia
Mensah, Samuel N-A
;
Moongela, Hilma
- In:
Journal of contemporary management : JMC
8
(
2017
)
4
,
pp. 69-80
Persistent link: https://www.econbiz.de/10011798765
Saved in:
3
Customer experience of value in the service encounter
Chen, Shu-Ching
- In:
Making a difference through marketing : a quest for …
,
(pp. 143-155)
.
2016
Persistent link: https://www.econbiz.de/10011531388
Saved in:
4
The relative contribution of love and trust towards customer loyalty
Chen, Shu-Ching
;
Quester, Pascale G.
- In:
Australasian marketing journal
23
(
2015
)
1
,
pp. 13-18
Persistent link: https://www.econbiz.de/10011284767
Saved in:
5
Customer value and customer loyalty : is competition a missing link?
Chen, Shu-Ching
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 107-116
Persistent link: https://www.econbiz.de/10010468491
Saved in:
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