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~subject:"customer retention"
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Search: subject_exact:"Kundenloyalität"
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customer retention
Kundenbindung
900
Customer retention
890
Beziehungsmarketing
495
Relationship marketing
493
Konsumentenverhalten
377
Consumer behaviour
374
Kundenzufriedenheit
310
Customer satisfaction
307
Service quality
138
Dienstleistungsqualität
137
Brand management
114
Markenführung
114
Deutschland
92
Customer loyalty
90
Germany
89
Kundentreue
86
Markenimage
78
Brand image
77
customer loyalty
75
Social Web
66
Social web
66
Online-Marketing
61
Internet marketing
59
Markentreue
59
Vertrauen
57
Confidence
56
Einzelhandel
55
Markenartikel
55
Brand loyalty
54
Brand
52
Retail trade
52
Marketing
51
Kundenmanagement
49
Bank
45
Customer service
43
Kundenbindungsprogramm
43
Kundenservice
43
Loyalty program
43
Kundenwert
39
USA
39
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13
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Adzoyi, Paulina N.
1
Alhawari, Damer
1
Balakrishnan, Shyamaladevi
1
Baswan, Taru
1
Black, Gregory S.
1
Blomme, Robert J.
1
Chen, Chih-chien
1
Chen, Chun-mei
1
Datta, Biplab
1
Daughtrey, Clayton L.
1
Debnath, Rajarshi
1
Fallu, Jean-Mathieu
1
Ganesh, Srikanth
1
Honyenuga, Ben Q.
1
Jahanshahi, Asghar Afshar
1
Mann, Nandini
1
Mohammad Rashed Hasan Polas
1
Mukhopadhyay, Susmita
1
Murugan, Rajeswari
1
Parthasarathy, Ravilochanan
1
Pillai, Pradeep Kumar
1
Rahman, Md. Lutfor
1
Rahul, T.
1
Rajendran, G.
1
Reddy, M. Ravindar
1
Ricard, Line
1
Tajdini, Javad
1
Toufaily, Elissar
1
Vowles, Nicole S.
1
Xie, Karen L.
1
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Advances in hospitality and leisure
1
International journal of business excellence
1
International journal of business information systems : IJBIS
1
International journal of information systems and change management : IJISCM
1
International journal of islamic marketing and branding
1
International journal of process management and benchmarking : IJPMB
1
Journal of creating value
1
Journal of hospitality marketing & management
1
Journal of management research
1
Middle East journal of management : MEJM
1
Services marketing quarterly
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ECONIS (ZBW)
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1
Understanding the role of loyalty dimensions and their impact on customer retention
Tajdini, Javad
;
Baswan, Taru
;
Pillai, Pradeep Kumar
- In:
Middle East journal of management : MEJM
11
(
2024
)
3
,
pp. 280-298
Persistent link: https://www.econbiz.de/10015056620
Saved in:
2
An empirical analysis of the dimension of loyalty to determine customer retention for E-Commerce
In:
Journal of creating value
9
(
2023
)
1
,
pp. 63-80
Persistent link: https://www.econbiz.de/10014581528
Saved in:
3
Hotel customer retention : a study of customers' perspectives in an emerging market
Adzoyi, Paulina N.
;
Blomme, Robert J.
;
Honyenuga, Ben Q.
- In:
Advances in hospitality and leisure
17
(
2022
),
pp. 21-36
Persistent link: https://www.econbiz.de/10014309047
Saved in:
4
Exploring the mediated and moderated effects of operator service quality on customer retention : evidence from Taiwan's mobile market
Chen, Chun-mei
- In:
Journal of management research
9
(
2017
)
4
,
pp. 21-42
Persistent link: https://www.econbiz.de/10011745686
Saved in:
5
Islamic branding as a tool for customer retention : antecedents and consequences of Islamic brand loyalty
Mohammad Rashed Hasan Polas
;
Jahanshahi, Asghar Afshar
; …
- In:
International journal of islamic marketing and branding
3
(
2018
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011886298
Saved in:
6
Analysis of homogeneity between organised and traditional retailers with respect to customer loyalty
Balakrishnan, Shyamaladevi
;
Parthasarathy, Ravilochanan
- In:
International journal of business excellence
11
(
2017
)
3
,
pp. 301-319
Persistent link: https://www.econbiz.de/10011734392
Saved in:
7
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
8
Customer relationship management theory and research in the new millennium : directions for future research
Debnath, Rajarshi
;
Datta, Biplab
;
Mukhopadhyay, Susmita
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 299-325
Persistent link: https://www.econbiz.de/10011633650
Saved in:
9
An empirical study on customer retention and customer loyalty
Alhawari, Damer
- In:
International journal of information systems and change …
7
(
2015
)
3
,
pp. 183-202
Persistent link: https://www.econbiz.de/10011540322
Saved in:
10
Estimation of customer retention for Indian mobile telecommunicatio sector
Reddy, M. Ravindar
;
Ganesh, Srikanth
;
Rahul, T.
;
Mann, …
- In:
International journal of business information systems : …
16
(
2014
)
3
,
pp. 233-246
Persistent link: https://www.econbiz.de/10010478211
Saved in:
11
Progress in loyalty program research : facts, debates, and future research
Xie, Karen L.
;
Chen, Chih-chien
- In:
Journal of hospitality marketing & management
22
(
2013
)
5/6
,
pp. 463-489
Persistent link: https://www.econbiz.de/10010127368
Saved in:
12
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
Saved in:
13
The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.
;
Vowles, Nicole S.
;
Black, Gregory S.
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
Saved in:
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