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person:"Hippner, Hajo"
~subject:"Supplier relationship management"
~person:"Friend, Scott B."
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Supplier relationship management
Beziehungsmarketing
42
Relationship marketing
42
Computer-assisted marketing
13
IT-gestütztes Marketing
13
Theorie
13
Theory
13
Lieferantenmanagement
11
Kundenmanagement
9
Data Mining
8
Data mining
8
Consumer behaviour
7
Konsumentenverhalten
7
Data Warehouse
5
Data warehouse
5
Deutschland
5
Germany
5
Marketing management
5
Marketingmanagement
5
Business process management
4
Customer value
4
Erfolgsfaktor
4
Kundenwert
4
Prozessmanagement
4
Salespeople
4
Strategic management
4
Strategisches Management
4
Success factor
4
Verkaufspersonal
4
Aufsatzsammlung
3
Qualitative Methode
3
Qualitative method
3
Selling
3
Verkauf
3
B-to-B-Marketing
2
Betriebliche Wertschöpfung
2
Business-to-business marketing
2
Computerunterstütztes Verfahren
2
Customer integration
2
Dienstleistungsqualität
2
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English
7
German
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Hippner, Hajo
Friend, Scott B.
Svensson, Göran
22
Bruhn, Manfred
16
Homburg, Christian
16
Kleinaltenkamp, Michael
12
Ahlert, Dieter
11
Naudé, Peter
10
Mostert, Pierre
9
Stock-Homburg, Ruth
9
Eggert, Andreas
8
La Rocca, Antonella
8
Mysen, Tore
8
Casidy, Riza
7
Gil Saura, Irene
7
Grönroos, Christian
7
Helmke, Stefan
7
Ivens, Björn Sven
7
Palmatier, Robert W.
7
Scheer, Lisa K.
7
Aykol, Bilge
6
Folse, Judith Anne Garretson
6
Henneberg, Stephan
6
Hennig-Thurau, Thorsten
6
Jacob, Frank
6
Keränen, Joona
6
Mangus, Stephanie M.
6
Mpinganjira, Mercy
6
Nyadzayo, Munyaradzi W.
6
Paulssen, Marcel
6
Reinartz, Werner J.
6
Sheth, Jagdish N.
6
Snehota, Ivan
6
Swoboda, Bernhard
6
Thaichon, Park
6
Ulaga, Wolfgang
6
Wang, Yonggui
6
Andersen, Poul Houman
5
Edvardsson, Bo
5
Gligor, David M.
5
Guo, Chiquan
5
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Industrial marketing management : the international journal for industrial and high-tech firms
2
Electronic Services
1
Interaktionen im Dienstleistungsbereich
1
Journal of business research : JBR
1
Journal of personal selling & sales management
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Marketing : ZFP ; journal of research and management
1
The journal of personal selling & sales management : JPSSM
1
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
1
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ECONIS (ZBW)
11
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1
What drives customer re-engagement? : the foundational role of the sales-service interplay in episodic value co-creation
Friend, Scott B.
;
Malshe, Avinash
;
Fisher, Gregory J.
- In:
Industrial marketing management : the international …
84
(
2020
),
pp. 271-286
Persistent link: https://www.econbiz.de/10012162589
Saved in:
2
Assessments of equivocal salesperson behavior and their influences on the quality of buyer-seller relationships
Crosno, Jody
;
Dahlstrom, Robert
;
Friend, Scott B.
- In:
Journal of personal selling & sales management
40
(
2020
)
3
,
pp. 161-179
Persistent link: https://www.econbiz.de/10012313070
Saved in:
3
Propensity to trust salespeople : a contingent multilevel-multisource examination
Friend, Scott B.
;
Johnson, Jeff S.
;
Sohi, Ravipreet S.
- In:
Journal of business research : JBR
83
(
2018
),
pp. 1-9
Persistent link: https://www.econbiz.de/10011775837
Saved in:
4
Initiating value co-creation : dealing with non-receptive customers
Malshe, Avinash
;
Friend, Scott B.
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
5
,
pp. 895-920
Persistent link: https://www.econbiz.de/10011924786
Saved in:
5
Familiarity breeds contempt : perceived service and sales complacency in business-to-business relationships
Friend, Scott B.
;
Johnson, Jeff S.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 42-60
Persistent link: https://www.econbiz.de/10011690133
Saved in:
6
Key skills for crafting customer solutions within an ecosystem : a theories-in-use perspective
Friend, Scott B.
;
Malshe, Avinash
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 174-191
Persistent link: https://www.econbiz.de/10011485437
Saved in:
7
Key account relationships : an exploratory inquiry of customer-based evaluations
Friend, Scott B.
;
Johnson, Jeff S.
- In:
Industrial marketing management : the international …
43
(
2014
)
4
,
pp. 642-658
Persistent link: https://www.econbiz.de/10010386437
Saved in:
8
Die (R)Evolution des customer relationship Management
Hippner, Hajo
- In:
Marketing : ZFP ; journal of research and management
27
(
2005
)
2
,
pp. 115-134
Persistent link: https://www.econbiz.de/10002766526
Saved in:
9
eCRM als Erfolgsbasis für Kundenbindung im Internet
Frielitz, Claudia
;
Hippner, Hajo
;
Wilde, Klaus D.
- In:
Electronic Services
,
(pp. 537-562)
.
2002
Persistent link: https://www.econbiz.de/10001652840
Saved in:
10
Customer Relationship Management
Hippner, Hajo
;
Martin, Stephan
;
Wilde, Klaus D.
- In:
Wirtschaftswissenschaftliches Studium : WiSt ; …
30
(
2001
)
8
,
pp. 417-422
Persistent link: https://www.econbiz.de/10001605069
Saved in:
11
Customer Relationship Management - Informationstechnologien im Dienste der Kundeninteraktion
Hettich, Stefanie
;
Hippner, Hajo
;
Wilde, Klaus D.
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 167-201)
.
2001
Persistent link: https://www.econbiz.de/10001555424
Saved in:
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