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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Customer service
11
Kundenservice
11
Customer satisfaction
10
Kundenzufriedenheit
10
Dienstleistungsqualität
9
Service quality
9
Beziehungsmarketing
5
Quality management
5
Qualitätsmanagement
5
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Consumer behaviour
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Customer services quality
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Balanced Scorecard
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Beschwerdemanagement
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Comparison
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Complaint management
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Continuous improvement
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Corporate culture
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Data envelopment analysis
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Delphi technique
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East Africa
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Abosag, Ibrahim
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Andronikidis, Andreas
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Bonfanti, Angelo
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Cano-Kourouklis, Michele
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Cheng, Lai-yu
1
Cheruiyot, Thomas K.
1
Chou, Sheng-Fang
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Cronemyr, Peter
1
Datta, Rabindranath
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Gan, Bernard
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Georgiou, Andreas C.
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Gotzamani, Katerina
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Gregorio, Ruben
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Gruber, Thorsten
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Gupta, Sumana
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Kamvysi, Konstantina
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Liu, Chih-Hsing
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McCrory, Barbara
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McMillan, Janice
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Mendes, Júlio
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Moura, Luiz Rodrigo Cunha
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Moyes, David
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Oliveira, Alessandro Silva de
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Pilcher, Nick
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Reppel, Alexander E.
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Scott, Joan
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Souki, Gustavo Quiroga
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Szmigin, Isabelle
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Tu, Jin-Hua
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The TQM journal : the international review of organizational improvement
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
62
SpringerLink / Bücher
42
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
28
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Europäische Hochschulschriften / 5
18
Journal of service theory and practice
18
Springer eBook Collection / Business and Economics
18
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
Tourism management : research, policies, practice
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
International journal of consumer studies
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
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ECONIS (ZBW)
11
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11
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1
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
2
A holistic framework to embed good company practice for customer retention
McCrory, Barbara
;
Pilcher, Nick
;
McMillan, Janice
- In:
The TQM journal : the international review of …
29
(
2017
)
2
,
pp. 257-275
Persistent link: https://www.econbiz.de/10011643357
Saved in:
3
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
Saved in:
4
Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
Saved in:
5
How "quality" determines customer satisfaction : evidence from the mystery shoppers' evaluation
Liu, Chih-Hsing
;
Chou, Sheng-Fang
;
Gan, Bernard
;
Tu, Jin-Hua
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 576-590
Persistent link: https://www.econbiz.de/10011443173
Saved in:
6
Service quality and relative performance of public universities in East Africa
Cheruiyot, Thomas K.
;
Maru, Loice C.
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 533-546
Persistent link: https://www.econbiz.de/10010126406
Saved in:
7
Prioritizing service attributes for quality up-gradation of Indian railway stations
Gupta, Sumana
;
Datta, Rabindranath
- In:
The TQM journal : the international review of …
24
(
2012
)
2
,
pp. 167-180
Persistent link: https://www.econbiz.de/10009514451
Saved in:
8
From expectations and needs of service customers to control chart specification limits
Gregorio, Ruben
;
Cronemyr, Peter
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 164-178
Persistent link: https://www.econbiz.de/10008938676
Saved in:
9
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
Saved in:
10
Integrating DEAHP and DEANP into the quality function deployment
Kamvysi, Konstantina
;
Gotzamani, Katerina
;
Georgiou, …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 293-316
Persistent link: https://www.econbiz.de/10003978229
Saved in:
11
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Saved in:
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