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subject:"Kundenzufriedenheit"
~isPartOf:"International journal of hospitality management"
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Kundenzufriedenheit
Macau
17
Gambling
13
Glücksspiel
13
Consumer behaviour
7
Konsumentenverhalten
7
Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
4
Arbeitskräfte
3
Beziehungsmarketing
3
Relationship marketing
3
Workforce
3
Brand image
2
China
2
Chinese (People)
2
Chinesen
2
Macao
2
Markenimage
2
Membership
2
Ambulanter Handel
1
Arbeitnehmerschutz
1
Arbeitsverhalten
1
Arbeitswelt
1
Attitudinal loyalty
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Australia
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Australien
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Behavioural loyalty
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Brand management
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COVID-19
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Casino marketing, Macau
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Casino service quality
1
Chinese
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Chinese culture
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Chinese gamblers
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Chinese restaurant
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Chinesisch
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Competitive strategy
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Coronavirus
1
Customer loyalty
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Prentice, Catherine
2
Chan, Ka Wai
1
Dong, Shi Yong
1
Fong, Davis
1
He, Wei
1
Lam, Long W.
1
Lo, Freda
1
Wong, IpKin Anthony
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Zeng, Zhong Lu
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International journal of hospitality management
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Journal of vacation marketing : an international journal
2
The journal of gambling business and economics
2
International journal of services technology and management
1
Journal of financial services marketing : JFSM
1
Psychology & marketing
1
Selected papers July 2015 Business & Economics Society International Conference ; Volume 2
1
Services marketing quarterly
1
Tourism and hospitality research : THR
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ECONIS (ZBW)
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1
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
2
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
Saved in:
3
Exploring customer equity and the role of service experience in the casino service encounter
Wong, IpKin Anthony
- In:
International journal of hospitality management
32
(
2013
),
pp. 91-101
Persistent link: https://www.econbiz.de/10009717665
Saved in:
4
Does the look matter? : the impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay
Lam, Long W.
;
Chan, Ka Wai
;
Fong, Davis
;
Lo, Freda
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 558-567
Persistent link: https://www.econbiz.de/10009130580
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