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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
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Customer service
12
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Dienstleistungsqualität
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Lieferantenmanagement
5
Supplier relationship management
5
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4
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Industrial marketing management : the international journal for industrial and high-tech firms
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
62
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
28
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Journal of retailing
18
Journal of service theory and practice
18
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
International journal of production economics
12
International journal of quality and service sciences
12
Tourism management : research, policies, practice
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
International journal of consumer studies
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
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ECONIS (ZBW)
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1
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
2
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Saved in:
3
Boundary spanning and customer service styles in business solutions implementation
Prior, Daniel D.
- In:
Industrial marketing management : the international …
56
(
2016
),
pp. 120-129
Persistent link: https://www.econbiz.de/10011531243
Saved in:
4
The effect of "can do" and "reason to" motivations on service-sales ambidexterity
Sok, Keo Mony
;
Sok, Phyra
;
DeLuca, Luigi M.
- In:
Industrial marketing management : the international …
55
(
2016
),
pp. 144-155
Persistent link: https://www.econbiz.de/10011503646
Saved in:
5
Service leadership for adaptive selling and effective customer service teams
Wong, Alfred Y.
;
Liu, Ying
;
Tjosvold, Dean
- In:
Industrial marketing management : the international …
46
(
2015
),
pp. 122-131
Persistent link: https://www.econbiz.de/10011286971
Saved in:
6
Incorporating human resource management initiatives into customer services : empirical evidence from Chinese manufacturing firms
Feng, Taiwen
;
Wang, Dan
;
Prajogo, Daniel
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 126-135
Persistent link: https://www.econbiz.de/10010359366
Saved in:
7
Managing international supply : the balance between total costs and customer service
Bygballe, Lena E.
;
Bø, Eirill
;
Grønland, Stein Erik
- In:
Industrial marketing management : the international …
41
(
2012
)
3
,
pp. 394-401
Persistent link: https://www.econbiz.de/10009546643
Saved in:
8
The dilemma of outsourced customer service and care : research propositions from a transaction cost perspective
Le Bon, Joël
;
Hughes, Douglas E.
- In:
Industrial marketing management : the international …
38
(
2009
)
4
,
pp. 404-410
Persistent link: https://www.econbiz.de/10003865353
Saved in:
9
The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior
Yi, Youjae
;
Gong, Taeshik
- In:
Industrial marketing management : the international …
37
(
2008
)
7
,
pp. 767-783
Persistent link: https://www.econbiz.de/10003781768
Saved in:
10
The roles of service encounters, service value, and job satisfaction in achieving customer satisfaction in business relationships
Gil Saura, Irene
;
Berenguer Contrí, Gloria
;
Cervera, Amparo
- In:
Industrial marketing management : the international …
37
(
2008
)
8
,
pp. 921-939
Persistent link: https://www.econbiz.de/10003793433
Saved in:
11
Outcomes of service encounter quality in a business-to-business context
Jayawardhena, Chanaka
;
Souchon, Anne L.
;
Farrell, Andrew M.
- In:
Industrial marketing management : the international …
36
(
2007
)
5
,
pp. 575-588
Persistent link: https://www.econbiz.de/10003483551
Saved in:
12
An investigation of the relationship between behavioral processes, motivation, investments in the service business and service revenue
Gebauer, Heiko
;
Fleisch, Elgar
- In:
Industrial marketing management : the international …
36
(
2007
)
3
,
pp. 337-348
Persistent link: https://www.econbiz.de/10003450768
Saved in:
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