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~isPartOf:"International journal of services and operations management"
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Customer service
19
Kundenservice
19
Dienstleistungsqualität
10
Service quality
10
Beziehungsmarketing
7
Relationship marketing
7
Customer satisfaction
6
Kundenzufriedenheit
6
Consumer behaviour
4
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4
Mobile communications
3
Mobilkommunikation
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Business process management
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Call centre
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Customer value
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Dienstleistungssektor
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Chinchilla, Andrés
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Daim, Tugrul U.
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Daskin, Mustafa
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Mahadeo, J. D.
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International journal of services and operations management
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
62
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
28
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
Journal of service theory and practice
18
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
Tourism management : research, policies, practice
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
International journal of consumer studies
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
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ECONIS (ZBW)
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1
The facilitating dynamic of customer-employee satisfaction : contributions from the person-centred approach to service encounters
Chinchilla, Andrés
;
Sepúlveda, César J.
;
Madero, Sergio
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012009018
Saved in:
2
Exploring consumer power triggers in retail and service settings
Apiradee Wongkitrungrueng
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 421-446
Persistent link: https://www.econbiz.de/10012162856
Saved in:
3
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
4
Measuring students' expectations of service quality of a higher education institution in a longitudinal design
Campos, Domingos Fernandes
;
Santos, Guido Salvi dos
; …
- In:
International journal of services and operations management
31
(
2018
)
3
,
pp. 303-324
Persistent link: https://www.econbiz.de/10011978867
Saved in:
5
Service recovery strategies using social media sites
Fan, Ying
;
Niu, Run H.
- In:
International journal of services and operations management
28
(
2017
)
4
,
pp. 540-563
Persistent link: https://www.econbiz.de/10011860881
Saved in:
6
Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour : does gender make a difference?
Daskin, Mustafa
;
Azilah Kasim
- In:
International journal of services and operations management
23
(
2016
)
4
,
pp. 467-485
Persistent link: https://www.econbiz.de/10011588653
Saved in:
7
A framework for a customer approach to performance measurement in a service context
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of services and operations management
22
(
2015
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
Saved in:
8
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
9
A typology for frontline employee adaptability to gain insights in service customisation : a viewpoint
Sony, Michael
;
Mekoth, Nandakumar
- In:
International journal of services and operations management
12
(
2012
)
4
,
pp. 490-508
Persistent link: https://www.econbiz.de/10009576342
Saved in:
10
Performance evaluation of metro stations in Shanghai : a service contact perspective
Gu, Wenjun
;
Bordoloi, Sanjeev
- In:
International journal of services and operations management
11
(
2012
)
2
,
pp. 151-169
Persistent link: https://www.econbiz.de/10009503746
Saved in:
11
Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany
Gerpott, Torsten J.
- In:
International journal of services and operations management
13
(
2012
)
4
,
pp. 525-553
Persistent link: https://www.econbiz.de/10009670773
Saved in:
12
The relation between perceived service innovation, service value, emotional intelligence, customer commitment and loyalty in b2b
Boxer, Israel
;
Rekettye, Gabor
- In:
International journal of services and operations management
8
(
2011
)
2
,
pp. 222-256
Persistent link: https://www.econbiz.de/10008907214
Saved in:
13
Creating value for the business service buyer through modularity
Ulkuniemi, Pauliina
;
Pekkarinen, Saara
- In:
International journal of services and operations management
8
(
2011
)
2
,
pp. 127-141
Persistent link: https://www.econbiz.de/10008907217
Saved in:
14
An analysis on enhancing service delivery in the United States Coast Guard
Drozdowski, Tad
;
Daim, Tugrul U.
- In:
International journal of services and operations management
8
(
2011
)
2
,
pp. 142-163
Persistent link: https://www.econbiz.de/10009301504
Saved in:
15
Managing taxi service operations based on the automatic vehicle location and dispatch system and wireless communication technology
Ziqi Liao
- In:
International journal of services and operations management
9
(
2011
)
1
,
pp. 52-59
Persistent link: https://www.econbiz.de/10009230743
Saved in:
16
Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications
Negi, Rakshit
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 333-350
Persistent link: https://www.econbiz.de/10008798963
Saved in:
17
Optimal staffing policy for queueing systems with cyclic demands
Liao, Pen-yuan
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 317-332
Persistent link: https://www.econbiz.de/10008798967
Saved in:
18
Effects of customer services efficiency and market effectiveness on dealer performance
Rajagopal
- In:
International journal of services and operations management
5
(
2009
)
5
,
pp. 575-594
Persistent link: https://www.econbiz.de/10003884853
Saved in:
19
The level of service quality in the mobile telephony sector : the case of Mauritius
Mahadeo, J. D.
;
Durbarry, Ramesh
- In:
International journal of services and operations management
4
(
2008
)
6
,
pp. 730-744
Persistent link: https://www.econbiz.de/10003765136
Saved in:
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