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subject:"Multilingualism"
~isPartOf:"Journal of business research : JBR"
~subject:"Customer satisfaction"
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Multilingualism
Customer satisfaction
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20
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20
Consumer behaviour
10
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Dienstleistungsqualität
6
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6
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Alvarez, Cecilia M. O.
2
Holmqvist, Jonas
2
Alcántara-Pila, Juan Miguel
1
Azab, Carol
1
Balaji, M. S.
1
Barrio-García, Salvador del
1
Bell, Monique L.
1
Clark, Terry
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Cleveland, Mark
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D'Alessandro, Steven
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Gomez, Carolina
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Jaccard, James
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Koslow, Scott
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Kraak, Johannes Marcelus
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Laroche, Michel
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Miniard, Paul W.
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Rodríguez-López, Mª Eugenia
1
Roy, Sanjit
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Shamdasani, Prem N.
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Taylor, Kimberly A.
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Van Vaerenbergh, Yves
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Journal of business research : JBR
Discussion paper series / IZA
30
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
13
IZA Discussion Paper
11
CESifo working papers
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Empirica : journal of european economics
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IZA world of labor : evidence-based policy making
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Advances in educational technologies and instructional design (AETID) book series
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Higher School of Economics Research Paper
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International journal of cross cultural management : CCM
6
European journal of international management : EJIM
5
Labour economics : official journal of the European Association of Labour Economists
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Prizren social science journal
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CESifo Working Paper Series
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ECARES working paper
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Journal of development economics
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Journal of economic behavior & organization : JEBO
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Journal of world business : JWB
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Economics of education review
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European economic review : EER
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European research studies
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GLO discussion paper
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International business review : the official journal of the European International Business Academy
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International journal of hospitality management
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Journal of comparative economics : the journal of the Association for Comparative Economic Studies
3
Journal of consumer research : JCR ; an interdisciplinary journal
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The international journal of human resource management
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AICEI proceedings
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Canadian public policy : a journal for the discussion of social and economic policy in Canada
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China economic review : an international journal
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Critical perspectives on international business
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ECONIS (ZBW)
10
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1
Does language matter? : a cross-national comparison of the moderating effect of language on website information-processing
Alcántara-Pila, Juan Miguel
;
Barrio-García, Salvador del
- In:
Journal of business research : JBR
88
(
2018
),
pp. 66-78
Persistent link: https://www.econbiz.de/10011869547
Saved in:
2
Speak my language or look like me? - Language and ethnicity in bilingual customer service recovery
Azab, Carol
;
Clark, Terry
- In:
Journal of business research : JBR
72
(
2017
),
pp. 57-68
Persistent link: https://www.econbiz.de/10011645477
Saved in:
3
The linguistic servicescape : speaking their language may not be enough
Touchstone, Ellen E.
;
Koslow, Scott
;
Shamdasani, Prem N.
; …
- In:
Journal of business research : JBR
72
(
2017
),
pp. 147-157
Persistent link: https://www.econbiz.de/10011645555
Saved in:
4
The effects of Hispanic bilinguals language use and stereotype activation on negotiations outcomes
Alvarez, Cecilia M. O.
;
Taylor, Kimberly A.
;
Gomez, Carolina
- In:
Journal of business research : JBR
72
(
2017
),
pp. 158-167
Persistent link: https://www.econbiz.de/10011645556
Saved in:
5
¿Y Usted? Social influence effects on consumers' service language preferences
Bell, Monique L.
;
Puzakova, Marina
- In:
Journal of business research : JBR
72
(
2017
),
pp. 168-177
Persistent link: https://www.econbiz.de/10011645561
Saved in:
6
The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
Saved in:
7
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
8
How Hispanic bilinguals' cultural stereotypes shape advertising persuasiveness
Alvarez, Cecilia M. O.
;
Miniard, Paul W.
;
Jaccard, James
- In:
Journal of business research : JBR
75
(
2017
),
pp. 29-36
Persistent link: https://www.econbiz.de/10011699759
Saved in:
9
You are what you speak? : globalization, multilingualism, consumer dispositions and consumptions
Cleveland, Mark
;
Laroche, Michel
;
Papadopoulos, Nicolas G.
- In:
Journal of business research : JBR
68
(
2015
)
3
,
pp. 542-552
Persistent link: https://www.econbiz.de/10010496186
Saved in:
10
Examining the relationship between language divergence and word-of-mouth intentions
Van Vaerenbergh, Yves
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
67
(
2014
)
8
,
pp. 1601-1608
Persistent link: https://www.econbiz.de/10010379257
Saved in:
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