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~isPartOf:"Journal of marketing management : MM"
~isPartOf:"International journal of quality & reliability management"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Onlinehandel"
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Dienstleistungsqualität
Online retailing
27
Online-Handel
27
Consumer behaviour
16
Konsumentenverhalten
16
Customer satisfaction
12
Kundenzufriedenheit
12
E-commerce
10
Electronic Commerce
10
Service quality
7
Beziehungsmarketing
5
Relationship marketing
5
Großbritannien
4
Internet
4
Internet marketing
4
Online-Marketing
4
United Kingdom
4
Confidence
3
Vertrauen
3
Website
3
e-commerce
3
Beschwerdemanagement
2
Complaint management
2
Coronavirus
2
Digitalisierung
2
Digitization
2
Einzelhandel
2
Electronic commerce
2
Information provision
2
Informationsversorgung
2
Innovation adoption
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Innovationsakzeptanz
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Internet-Auktion
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KMU
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Measurement
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Messung
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Online auction
2
Quality management
2
Qualitätsmanagement
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Retail trade
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Adhikari, Arnab
1
Biswas, Abhijeet
1
Finch, Byron J.
1
Fulford, Heather
1
Huang, Xiaowen
1
Lu, Xiaoming
1
Mamakou, Xenia J.
1
Medeiros, Francisco de Assis da Silva
1
Milesi, Maria
1
Mukherjee, Arindam
1
Nandankar, Sunil
1
Oliveira, Alessandro Silva de
1
Piercy, Niall
1
Rafiq, Mohammed
1
Sachan, Amit
1
Silva, Dirceu da
1
Silva, Matheus Alberto Rodrigues
1
Souki, Gustavo Quiroga
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Zaharias, Panagiotis
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Journal of marketing management : MM
International journal of quality & reliability management
Journal of retailing and consumer services
39
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
16
International journal of hospitality management
14
Journal of business research : JBR
14
The service industries journal
10
Cogent business & management
8
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
8
International journal of business information systems : IJBIS
8
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of electronic customer relationship management : IJECRM
7
International journal of retail and distribution management
7
International journal of e-business research : an official publication of the Information Resources Management Association
6
The journal of services marketing
6
International journal of retail & distribution management
5
International journal of services, economics and management
5
Journal of Contemporary Issues in Business and Government
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
Journal of service research : JSR
5
Journal of strategic marketing
5
Managing service quality : MSQ ; an international journal
5
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
5
Electronic commerce research and applications
4
International journal of business excellence : IJBEX
4
International journal of contemporary hospitality management
4
International journal of electronic business : IJEB
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of production economics
4
Journal of electronic commerce research : JECR
4
Journal of hospitality marketing & management
4
Production and operations management : the flagship research journal of the Production and Operations Management Society
4
Service business
4
The TQM journal : the international review of organizational improvement
4
Tourism management : research, policies, practice
4
Transportation research / E : an international journal
4
Administrative Sciences : open access journal
3
Asia Pacific journal of marketing and logistics
3
Decision sciences : DS
3
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ECONIS (ZBW)
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1
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
2
Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de
;
Souki, Gustavo Quiroga
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
Saved in:
3
Electronic service quality (e-SQ) measurement : a cross-functional review
Nandankar, Sunil
;
Sachan, Amit
;
Mukherjee, Arindam
; …
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013535629
Saved in:
4
Reconnoitering enablers of travelers' online hotel booking intention : moderation of service affordability and perceived pandemic risk
Biswas, Abhijeet
- In:
International journal of quality & reliability management
40
(
2023
)
2
,
pp. 542-565
Persistent link: https://www.econbiz.de/10013535705
Saved in:
5
Online service quality : content and process of analysis
Piercy, Niall
- In:
Journal of marketing management : MM
30
(
2014
)
7/8
,
pp. 747-785
Persistent link: https://www.econbiz.de/10010375796
Saved in:
6
Measuring internet retail service quality using E-S-QUAL
Rafiq, Mohammed
;
Lu, Xiaoming
;
Fulford, Heather
- In:
Journal of marketing management : MM
28
(
2012
)
9/10
,
pp. 1159-1173
Persistent link: https://www.econbiz.de/10009615204
Saved in:
7
Satisfaction and dissatisfaction in online auctions : an empirical analysis
Huang, Xiaowen
;
Finch, Byron J.
- In:
International journal of quality & reliability management
27
(
2010
)
8
,
pp. 878-892
Persistent link: https://www.econbiz.de/10008749012
Saved in:
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