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~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of research in interactive marketing : interactive marketing and computer-mediated communication"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Online retailing
67
Online-Handel
67
Consumer behaviour
53
Konsumentenverhalten
53
E-commerce
29
Electronic Commerce
29
Internet marketing
21
Online-Marketing
21
Customer satisfaction
16
Kundenzufriedenheit
16
Beziehungsmarketing
15
Relationship marketing
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Social Web
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Social web
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Einzelhandel
13
Retail trade
13
Internet
12
Viral marketing
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Virales Marketing
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USA
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United States
8
Online consumer behaviour
7
Service quality
7
Confidence
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Online consumer behavior
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Vertrauen
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Virtual reality
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Virtuelle Realität
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Website
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Advertising effects
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Werbewirkung
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Digitalisierung
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Digitization
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Großbritannien
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Interactivity
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Marketing management
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Marketingmanagement
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United Kingdom
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e-commerce
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Ahmed, Asad
1
Elsharnouby, Tamer H.
1
Fulford, Heather
1
Galpayegani, S. Alireza Hashemi
1
Ghavamipoor, Hoda
1
Khan, Mohammed Naved
1
Kim, Chungho
1
Kim, Jung-hwan
1
Lee, Hyun-hwa
1
Lu, Xiaoming
1
Ma, Yoon Jin
1
Mahrous, Abeer A.
1
Piercy, Niall
1
Rafiq, Mohammed
1
Rahman, Obaidur
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Shahpasand, Maryam
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Journal of marketing management : MM
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
Journal of retailing and consumer services
39
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
16
International journal of hospitality management
14
Journal of business research : JBR
14
The service industries journal
10
Cogent business & management
8
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
8
International journal of business information systems : IJBIS
8
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of electronic customer relationship management : IJECRM
7
International journal of retail and distribution management
7
International journal of e-business research : an official publication of the Information Resources Management Association
6
The journal of services marketing
6
International journal of quality & reliability management
5
International journal of retail & distribution management
5
International journal of services, economics and management
5
Journal of Contemporary Issues in Business and Government
5
Journal of service research : JSR
5
Journal of strategic marketing
5
Managing service quality : MSQ ; an international journal
5
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
5
Electronic commerce research and applications
4
International journal of business excellence : IJBEX
4
International journal of contemporary hospitality management
4
International journal of electronic business : IJEB
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of production economics
4
Journal of electronic commerce research : JECR
4
Journal of hospitality marketing & management
4
Production and operations management : the flagship research journal of the Production and Operations Management Society
4
Service business
4
The TQM journal : the international review of organizational improvement
4
Tourism management : research, policies, practice
4
Transportation research / E : an international journal
4
Administrative Sciences : open access journal
3
Asia Pacific journal of marketing and logistics
3
Decision sciences : DS
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ECONIS (ZBW)
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1
Exploring the role of website quality and hedonism in the formation of e-satisfaction and e-loyalty : evidence from internet users in India
Ahmed, Asad
;
Rahman, Obaidur
;
Khan, Mohammed Naved
- In:
Journal of research in interactive marketing : …
11
(
2017
)
3
,
pp. 246-267
Persistent link: https://www.econbiz.de/10011779157
Saved in:
2
A QoS-sensitive model for e-commerce customer behavior
Ghavamipoor, Hoda
;
Galpayegani, S. Alireza Hashemi
; …
- In:
Journal of research in interactive marketing : …
11
(
2017
)
4
,
pp. 380-397
Persistent link: https://www.econbiz.de/10011813290
Saved in:
3
Customer participation in online co-creation experience : the role of e-service quality
Elsharnouby, Tamer H.
;
Mahrous, Abeer A.
- In:
Journal of research in interactive marketing : …
9
(
2015
)
4
,
pp. 313-336
Persistent link: https://www.econbiz.de/10011456271
Saved in:
4
Online service quality : content and process of analysis
Piercy, Niall
- In:
Journal of marketing management : MM
30
(
2014
)
7/8
,
pp. 747-785
Persistent link: https://www.econbiz.de/10010375796
Saved in:
5
Consumer perceptions of online consumer product and service reviews : focusing on information processing confidence and susceptibility to peer influence
Lee, Hyun-hwa
;
Ma, Yoon Jin
- In:
Journal of research in interactive marketing : …
6
(
2012
)
2
,
pp. 110-132
Persistent link: https://www.econbiz.de/10009630758
Saved in:
6
Measuring internet retail service quality using E-S-QUAL
Rafiq, Mohammed
;
Lu, Xiaoming
;
Fulford, Heather
- In:
Journal of marketing management : MM
28
(
2012
)
9/10
,
pp. 1159-1173
Persistent link: https://www.econbiz.de/10009615204
Saved in:
7
E-service quality perceptions : a cross-cultural comparison of American and Korean consumers
Kim, Jung-hwan
;
Kim, Chungho
- In:
Journal of research in interactive marketing : …
4
(
2010
)
3
,
pp. 257-275
Persistent link: https://www.econbiz.de/10008656150
Saved in:
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