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subject:"Business process management"
~isPartOf:"International journal of business excellence"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Business process management
Quality management
590
Qualitätsmanagement
590
Dienstleistungsqualität
97
Service quality
97
Customer satisfaction
64
Kundenzufriedenheit
64
Firm performance
52
Product quality
52
Produktqualität
52
Unternehmenserfolg
52
Standardisierung
51
Standardization
51
Performance measurement
49
Performance-Messung
49
Einführung
46
Implementation
46
quality management
46
total quality management
42
Innovation
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Prozessmanagement
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Industrie
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Taiwan
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Beziehungsmarketing
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India
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Indien
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Relationship marketing
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Structural equation model
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TQM
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Innovationsmanagement
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KMU
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36
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He, Zhen
2
Agarwal, Ashish
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Alič, Milena
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Allameh, Sayeed-Mohsen
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1
Anttila, Juhani
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Arauz, Rita
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Arteaga, Francisco
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Asllani, Arben
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1
Dabestani, Reza
1
Denda, Nebojša
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Devadasan, S. R.
1
Dobrodolac, Momčilo
1
Ebenezer, Alfred
1
Found, Pauline
1
Garg, Dixit
1
Garza-Reyes, Jose Arturo
1
Gil-Marques, María
1
Gu, Changchao
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Hamrol, Adam
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Hashemi, Seyed Hamid
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He, Yihai
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Joseph, M. Jose
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1
Kalantar, Payam
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International journal of business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of production research
47
International journal of productivity and quality management : IJPQM
46
International journal of quality & reliability management
32
International journal of six sigma and competitive advantage : IJSSCA
29
The TQM journal : the international review of organizational improvement
27
Business process management journal
25
International journal of process management and benchmarking : IJPMB
17
Total quality management & business excellence
17
Journal of industrial engineering and management : JIEM
13
Quality management journal : QMJ
13
International journal of production economics
11
Six Sigma in der Finanzbranche
11
Benchmarking : an international journal ; BIJ
8
Journal of operations management
8
Praxishandbuch Six Sigma : Fehler vermeiden, Prozesse verbessern, Kosten senken ; [jetzt mit Six-Sigma-Projektleitfaden]
8
The international journal of productivity and performance management : IJPPM
8
International journal of services and operations management
7
World class applications of Six Sigma : [real world examples of success]
7
IEEE transactions on engineering management : EM
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of health organization and management
6
European journal of industrial engineering : EJIE
5
Gabler Edition Wissenschaft
5
HMD : Praxis der Wirtschaftsinformatik
5
International journal of business information systems : IJBIS
5
International journal of collaborative enterprise : IJCEnt
5
Journal of enterprise transformation : a joint publication of the Institute of Industrial Engineers and the International Council on Systems Engineering
5
Journal of industrial engineering international
5
Pocket-Power
5
The international journal of productivity and performance management
5
European research studies
4
International journal of business process integration and management : IJBPIM
4
International journal of operations & production management
4
International journal of services and operations management : IJSOM
4
Introduction, methods, and information systems
4
Journal of management research
4
Operations management research : OMR ; advancing practice through theory
4
Praxisreihe Qualitätswissen
4
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ECONIS (ZBW)
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1
Lean Six Sigma approach : a strategy to enhance performance of first through time and scrap reduction in an automotive industry
Chaurasia, Basant
;
Garg, Dixit
;
Agarwal, Ashish
- In:
International journal of business excellence
17
(
2019
)
1
,
pp. 42-57
Persistent link: https://www.econbiz.de/10011985911
Saved in:
2
Lean habits
Hozak, Kurt
;
Olsen, Eric O.
- In:
International journal of business excellence
19
(
2019
)
3
,
pp. 305-322
Persistent link: https://www.econbiz.de/10012145750
Saved in:
3
Reliability-oriented quality control approach for production process based on RQR chain
He, Yihai
;
Gu, Changchao
;
He, Zhenzhen
;
Cui, Jiaming
- In:
Total quality management & business excellence : an …
29
(
2018
)
6
,
pp. 652-672
Persistent link: https://www.econbiz.de/10011854125
Saved in:
4
Towards a theory of operational excellence
Found, Pauline
;
Lahy, Andrew
;
Williams, Sharon J.
;
Hu, Qing
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1012-1024
Persistent link: https://www.econbiz.de/10011918795
Saved in:
5
Integration of the ISO 9001 QMS with the company's IT business system
Alič, Milena
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1143-1160
Persistent link: https://www.econbiz.de/10011918871
Saved in:
6
Auditing of explorative processes
Lenning, Jan
- In:
Total quality management & business excellence : an …
29
(
2018
)
10
,
pp. 1185-1199
Persistent link: https://www.econbiz.de/10011918876
Saved in:
7
People process excellence and business outcomes : a structural equation modelling-based analysis
Kothandaraman, Krishnamurthy
;
Kamalanabhan T. J.
- In:
International journal of business excellence
15
(
2018
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011954165
Saved in:
8
Continuous, quality and process improvement : disintegrating and reintegrating operational improvement?
Matthews, Rupert L.
;
Marzec, Peter E.
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 296-317
Persistent link: https://www.econbiz.de/10011723609
Saved in:
9
Application of Six Sigma methodology in reducing oil consumption in a manufacturing process
Scaria, Johny
;
Joseph, M. Jose
- In:
International journal of business excellence
10
(
2016
)
4
,
pp. 476-487
Persistent link: https://www.econbiz.de/10011666360
Saved in:
10
A quality management model for community newspapers : the case of developing countries
Swanepoel, Thalyta
;
Van der Waldt, Gerrit
;
Steyn, Elanie
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1191-1209
Persistent link: https://www.econbiz.de/10011688169
Saved in:
11
Bringing Kaizen to the classroom : lessons learned in an Operations Management course
Suárez-Barraza, Manuel F.
;
Rodríguez-González, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1002-1016
Persistent link: https://www.econbiz.de/10011440781
Saved in:
12
Total productive maintenance in support processes : an enabler for operation excellence
Andersson, Roy
;
Manfredsson, Peter
;
Lantz, Björn
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1042-1055
Persistent link: https://www.econbiz.de/10011440796
Saved in:
13
A conceptual framework for the implementation of quality management systems
Garza-Reyes, Jose Arturo
;
Rocha-Lona, Luis
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1298-1310
Persistent link: https://www.econbiz.de/10011528285
Saved in:
14
Applying the Malcolm Baldrige National Quality Award criteria : an approach to strengthen organisational memory and process innovation
Lee, Voon-Hsien
;
Ooi, Keng-Boon
- In:
Total quality management & business excellence : an …
26
(
2015
)
11/12
,
pp. 1373-1386
Persistent link: https://www.econbiz.de/10011528324
Saved in:
15
Development of an R&D process model for enhancing the quality of R&D : comparison with CMMI, ISO and EIRMA
Yoon, Byungun
;
Lee, Keeeun
;
Lee, Sungjoo
;
Yoon, Jaewook
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 746-761
Persistent link: https://www.econbiz.de/10011388391
Saved in:
16
Perspectives of control phase to manage Six Sigma implements : an empirical study
Singh, Bikram Jit
;
Khanduja, Dinesh
- In:
International journal of business excellence
7
(
2014
)
1
,
pp. 88-111
Persistent link: https://www.econbiz.de/10011482055
Saved in:
17
Driving organisational ambidexterity through process management : the key role of cultural change
Moreno-Luzon, María
;
Gil-Marques, María
;
Arteaga, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
9
,
pp. 1026-1038
Persistent link: https://www.econbiz.de/10010418014
Saved in:
18
The relationship between critical success factors of total quality management and process improvement : a case study
Saljoughian, Mohammad
;
Allameh, Sayeed-Mohsen
; …
- In:
International journal of business excellence
7
(
2014
)
3
,
pp. 411-427
Persistent link: https://www.econbiz.de/10010422024
Saved in:
19
Exploring lean healthcare practice and supply chain innovation for Malaysian healthcare industry
Nurul Fadly Habidin
;
Nurul Aifaa Shazali
;
Naimah Ali
; …
- In:
International journal of business excellence
7
(
2014
)
3
,
pp. 394-410
Persistent link: https://www.econbiz.de/10010422026
Saved in:
20
Reducing the voluntary turnover rate of dispatched employees by the DMAIC process
He, Zhen
;
Zhang, Xu-tao
;
Zhang, Min
- In:
Total quality management & business excellence : an …
25
(
2014
)
7
,
pp. 842-855
Persistent link: https://www.econbiz.de/10010393808
Saved in:
21
Improving operations performance through TQM in the postfinancial crisis era : an exploratory case study of a multinational IM firm in the Greater China region
Chao, Ou-yang
;
Tsai, Ming-ching
- In:
Total quality management & business excellence : an …
25
(
2014
)
5
,
pp. 561-581
Persistent link: https://www.econbiz.de/10010336191
Saved in:
22
Utilisation of business process models in managerial practice : an empirical study in Slovak companies certified to the ISO 9001 standard
Závadský, Ján
;
Závadská, Zuzana
- In:
Total quality management & business excellence : an …
25
(
2014
)
4
,
pp. 319-337
Persistent link: https://www.econbiz.de/10010245992
Saved in:
23
A study of the Baldrige Award framework using the applicant scoring data
Karimi, Amir
;
Safari, Hossein
;
Hashemi, Seyed Hamid
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
5
,
pp. 461-477
Persistent link: https://www.econbiz.de/10010259275
Saved in:
24
Using work stress measurement to develop and implement a TQM programme : a case of counter clerks in Serbian Post
Dobrodolac, Momčilo
;
Marković, Dejan
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
11
,
pp. 1262-1279
Persistent link: https://www.econbiz.de/10010468799
Saved in:
25
Applying failure mode and effects analysis for successful knowledge management
Luo, Shih-Hsiung
;
Lee, Gwo-Guang
- In:
Total quality management & business excellence : an …
26
(
2015
)
1
,
pp. 62-75
Persistent link: https://www.econbiz.de/10010477287
Saved in:
26
Quality cost management support system : an effective tool for organisational performance improvement
Lari, Alireza
;
Asllani, Arben
- In:
Total quality management & business excellence : an …
24
(
2013
)
4
,
pp. 432-451
Persistent link: https://www.econbiz.de/10009752073
Saved in:
27
Total company-wide management system : its components
Salah, Souraj
;
Rahim, Abdur
;
Carretero, Juan A.
- In:
International journal of business excellence
6
(
2013
)
2
,
pp. 161-191
Persistent link: https://www.econbiz.de/10009756520
Saved in:
28
Excellence toolbox : decsion support system for quality tools and techniques selection and application
Starzyńska, Beata
;
Hamrol, Adam
- In:
Total quality management & business excellence : an …
24
(
2013
)
5
,
pp. 577-595
Persistent link: https://www.econbiz.de/10009762669
Saved in:
29
An advanced insight into managing business processes in practice
Anttila, Juhani
;
Jussila, Kari
- In:
Total quality management & business excellence : an …
24
(
2013
)
8
,
pp. 918-932
Persistent link: https://www.econbiz.de/10009783350
Saved in:
30
A study on the causal relationships in the Korean National Quality Award model
Moon, Jae-young
;
Lee, Sang-chul
;
Yong-Seung, Park
;
Suh, …
- In:
Total quality management & business excellence : an …
22
(
2011
)
7
,
pp. 705-726
Persistent link: https://www.econbiz.de/10009424254
Saved in:
31
Validation of the theoretical model underlying the Baldrige criteria : evidence from China
He, Zhen
;
Hill, James
;
Wang, Ping
;
Yue, Gang
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 243-263
Persistent link: https://www.econbiz.de/10008986607
Saved in:
32
Strategic quality management : the role of process ownership, management and improvement
Pryor, Mildred Golden
;
Toombs, Leslie A.
;
Cooke, Jack
; …
- In:
International journal of business excellence
4
(
2011
)
4
,
pp. 420-439
Persistent link: https://www.econbiz.de/10009300578
Saved in:
33
Total failure mode and effects analysis in tea industry : a theoretical treatise
Ebenezer, Alfred
;
Devadasan, S. R.
;
Sreenivasa, C. G.
; …
- In:
Total quality management & business excellence : an …
22
(
2011
)
12
,
pp. 1353-1369
Persistent link: https://www.econbiz.de/10009411418
Saved in:
34
Re-investigating business excellence : values, measures and a framework
Lu, Dawei
;
Betts, Alan
;
Croom, Simon
- In:
Total quality management & business excellence : an …
22
(
2011
)
12
,
pp. 1263-1276
Persistent link: https://www.econbiz.de/10009411438
Saved in:
35
A systems research on quality management under the MBNQA framework
Sun, Hongyi
- In:
Total quality management & business excellence : an …
22
(
2011
)
11
,
pp. 1195-1211
Persistent link: https://www.econbiz.de/10009411441
Saved in:
36
Measuring changes in quality management : an empirical analysis of Japanese manufacturing companies
Arauz, Rita
;
Matsuo, Hirofumi
;
Suzuki, Hideo
- In:
Total quality management & business excellence : an …
20
(
2009
)
11/12
,
pp. 1337-1374
Persistent link: https://www.econbiz.de/10003925354
Saved in:
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