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~person:"Hammerschmidt, Maik"
~type_genre:"Article in journal"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
Beziehungsmarketing
3
Relationship marketing
3
Consumer behaviour
2
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Electronic Commerce
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Online retailing
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Online-Handel
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Retail trade
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Service failure
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Service industry
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Service recovery
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Social cognition
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Structural equation model
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Strukturgleichungsmodell
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Supplier relationship management
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User retention
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Vertriebsweg
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channel satisfaction
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compensation
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cross-channel comparisons
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customer anger
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customer relationships
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customer revenge
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invariance analysis
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multichannel retailing
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Hammerschmidt, Maik
Han, Heesup
42
Prybutok, Victor R.
39
Mattila, Anna S.
38
Prentice, Catherine
32
Shahin, Arash
26
McColl-Kennedy, Janet R.
25
Edvardsson, Bo
22
Siciliani, Luigi
20
Knechel, W. Robert
19
Sharma, Piyush
19
Balaji, M. S.
18
Witell, Lars
18
Hanushek, Eric Alan
17
Jang, Soocheong
17
Marimon, Frederic
17
Gong, Taeshik
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Wong, IpKin Anthony
16
Zhang, Min
16
Gil Saura, Irene
15
Gustafsson, Anders
15
Gravelle, Hugh
14
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
Park, Jungkun
14
Qu, Hailin
14
Bilgihan, Anil
13
Grégoire, Yany
13
Gursoy, Dogan
13
Karatepe, Osman M.
13
Kim, Woo Gon
13
McFadden, Kathleen L.
13
O'Cass, Aron
13
Patterson, Paul G.
13
Quach, Sara
13
Raman, Krishnamurthy K.
13
So, Kevin Kam Fung
13
Sreejesh, S.
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Electronic markets : EM ; the international journal of electronic commerce and business media
1
Journal of service research
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
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ECONIS (ZBW)
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1
Users taking the blame? : how service failure, recovery, and robot design affect user attributions and retention
Meyer, Nika
;
Schwede, Melanie
;
Hammerschmidt, Maik
; …
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
4
,
pp. 2491-2505
Persistent link: https://www.econbiz.de/10013556744
Saved in:
2
The perils of service contract divestment : when and why customers seek revenge and how it can be attenuated
Haenel, Christina M.
;
Wetzel, Hauke
;
Hammerschmidt, Maik
- In:
Journal of service research
22
(
2019
)
3
,
pp. 301-322
Persistent link: https://www.econbiz.de/10012126415
Saved in:
3
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
4
The service quality-satisfaction link revisited : exploring asymmetries and dynamics
Falk, Tomas
;
Hammerschmidt, Maik
;
Schepers, Jeroen J. L.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
3
,
pp. 288-302
Persistent link: https://www.econbiz.de/10003986335
Saved in:
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