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~person:"Hammerschmidt, Maik"
~type_genre:"Article in journal"
~type_genre:"Graue Literatur"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
8
Service quality
8
Beziehungsmarketing
5
Customer satisfaction
5
Kundenzufriedenheit
5
Relationship marketing
5
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Hammerschmidt, Maik
Siciliani, Luigi
60
Han, Heesup
42
Propper, Carol
41
Prybutok, Victor R.
39
Hanushek, Eric Alan
38
Mattila, Anna S.
38
Straume, Odd Rune
36
Brekke, Kurt R.
33
Gravelle, Hugh
33
Prentice, Catherine
32
Shahin, Arash
26
McColl-Kennedy, Janet R.
25
Rivkin, Steven G.
24
Edvardsson, Bo
22
Knechel, W. Robert
19
Sharma, Piyush
19
Balaji, M. S.
18
Witell, Lars
18
Jang, Soocheong
17
Marimon, Frederic
17
Pathak, Parag A.
17
Van Reenen, John
17
Figlio, David N.
16
Gong, Taeshik
16
Hyun, Sunghyup Sean
16
Klaus, Philipp
16
Lu, Susan Feng
16
Rockoff, Jonah E.
16
Staiger, Douglas
16
Wong, IpKin Anthony
16
Zhang, Min
16
Gil Saura, Irene
15
Gustafsson, Anders
15
Guchait, Priyanko
14
Ladhari, Riadh
14
Line, Nathaniel D.
14
Park, Jungkun
14
Patterson, Paul G.
14
Qu, Hailin
14
Bilgihan, Anil
13
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
4
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Journal of service research
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
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ECONIS (ZBW)
8
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1
Users taking the blame? : how service failure, recovery, and robot design affect user attributions and retention
Meyer, Nika
;
Schwede, Melanie
;
Hammerschmidt, Maik
; …
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
4
,
pp. 2491-2505
Persistent link: https://www.econbiz.de/10013556744
Saved in:
2
The perils of service contract divestment : when and why customers seek revenge and how it can be attenuated
Haenel, Christina M.
;
Wetzel, Hauke
;
Hammerschmidt, Maik
- In:
Journal of service research
22
(
2019
)
3
,
pp. 301-322
Persistent link: https://www.econbiz.de/10012126415
Saved in:
3
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
4
The service quality-satisfaction link revisited : exploring asymmetries and dynamics
Falk, Tomas
;
Hammerschmidt, Maik
;
Schepers, Jeroen J. L.
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
3
,
pp. 288-302
Persistent link: https://www.econbiz.de/10003986335
Saved in:
5
New insights in the quality satisfaction link : identifying asymmetric and dynamic effects
Bauer, Hans H.
;
Falk, Thomas
;
Hammerschmidt, Maik
; …
-
2008
Persistent link: https://www.econbiz.de/10003755159
Saved in:
6
Serviceeffizienz : Messung und Erfolgswirkungen
Bauer, Hans H.
;
Hammerschmidt, Maik
;
Falk, Tomas
; …
-
2007
Persistent link: https://www.econbiz.de/10003427976
Saved in:
7
Patientenbindung durch Kommunikation : Impulse für das Pharmamarketing
Bauer, Hans H.
;
Hahn, Olaf
;
Hammerschmidt, Maik
-
2006
Persistent link: https://www.econbiz.de/10003381641
Saved in:
8
Servicequalität im Internet : Messung und Kundenbindungseffekte am Beispiel des Internet-Banking
Bauer, Hans H.
;
Falk, Tomas
;
Hammerschmidt, Maik
-
2003
Persistent link: https://www.econbiz.de/10001790196
Saved in:
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