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~isPartOf:"International journal of quality and service sciences"
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Quality management
140
Qualitätsmanagement
140
Dienstleistungsqualität
40
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Business process management
27
Prozessmanagement
27
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23
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Bäckström, Ingela
5
Lilja, Johan
5
Rönnbäck, Åsa
5
Eriksson, Henrik
3
Lagrosen, Yvonne
3
Palm, Klas
3
Richardsson, Daniel
3
Savage, Barbara M.
3
Tóth, Zsuzsanna Eszter
3
Witell, Lars
3
Antony, Jiju
2
Bandara, Wasana
2
Camgöz-Akdağ, Hatice
2
Carmignani, Gionata
2
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Elg, Mattias
2
Enquist, Bo
2
Gremyr, Ida
2
Hansen, David
2
Heriyati, Pantri
2
Ingelsson, Pernilla
2
Jónás, Tamás
2
Lagrosen, Stefan
2
Näslund, Dag
2
Raharjo, Hendry
2
Rosemann, Michael
2
Yadav, Neeraj
2
Abdallah, Ayman Bahjat
1
Abdi, Adel
1
Abdirad, Maryam
1
Abdul Halim Lim, Sarina
1
Abeygunasekera, Ahangama Withanage Janitha Chandimali
1
Agarwal, Rakesh
1
Al-Ma'aitah, Noor
1
Al-hwameil, Tahani
1
AlShareef, Mohammed Abdullah
1
AlShathry, Omar
1
Albliwi, Saja Ahmed
1
Albuquerque, António
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Canadian Quality Congress <7., 2015, Edmonton, Alberta>
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International journal of quality and service sciences
Business process management journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
406
International journal of quality & reliability management
396
International journal of production research
349
Total quality management & business excellence
237
International journal of production economics
196
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
168
European journal of operational research : EJOR
93
International journal of services and operations management
88
SpringerLink / Bücher
74
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Amfiteatru economic : an economic and business research periodical
53
Health care management review : HCM review
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
Beiträge zur Hochschulpolitik
43
Europäische Hochschulschriften / 5
43
IEEE transactions on engineering management : EM
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
Journal of health organization and management
41
International journal of technology management : IJTM
38
Springer eBook Collection
35
Management science : journal of the Institute for Operations Research and the Management Sciences
33
A Productivity Press book
32
Gabler Edition Wissenschaft
32
Cogent business & management
31
European research studies
31
International journal of business excellence : IJBEX
30
Six Sigma in der Finanzbranche
30
International journal of hospitality management
29
International journal of services and operations management : IJSOM
29
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ECONIS (ZBW)
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1
A visual approach to support process analysts in working with process improvement opportunities
Kubrak, Kateryna
;
Milani, Fredrik
;
Nolte, Alexander
- In:
Business process management journal
29
(
2023
)
8
,
pp. 101-132
Persistent link: https://www.econbiz.de/10014496655
Saved in:
2
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
3
Deming's tampering revisited : definition and future research agenda
Smeds, Magdalena
- In:
International journal of quality and service sciences
14
(
2022
)
5
,
pp. 37-51
Persistent link: https://www.econbiz.de/10013537623
Saved in:
4
Quality, resilience, sustainability and excellence : understanding LEGO’s journey towards organisational excellence
Dahlgaard, Jens Jörn
;
Anninos, Loukas N.
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 465-485
Persistent link: https://www.econbiz.de/10013361624
Saved in:
5
An interdisciplinary study of quality management and human resource management using quality of work-life factors
Heriyati, Pantri
;
Chitta, Nathanya
;
Prasetyaningtyas, Sekar
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 19-43
Persistent link: https://www.econbiz.de/10014514128
Saved in:
6
Supply chain partnership and sustainable performance : does TQM mediate the relationship?
Alsmairat, Mohammad A. K.
;
Al-Ma'aitah, Noor
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 63-86
Persistent link: https://www.econbiz.de/10014514140
Saved in:
7
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
8
Organizational learning, quality and safety culture in patient care : comparing Colombia and the Kingdom of Saudi Arabia
Santa, Ricardo
;
Morante, Diego
;
Tegethoff, Thomas
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10014514143
Saved in:
9
Assessing internal organizational pathways to reduce knowledge waste : a Lean thinking perspective
Klein, Leander Luiz
;
Naranjo, Fernando
;
Douglas, …
- In:
Business process management journal
29
(
2023
)
5
,
pp. 1584-1606
Persistent link: https://www.econbiz.de/10014338465
Saved in:
10
Relationships between leadership and culture, human resources and process improvement in lean healthcare
Assadej Vanichchinchai
- In:
Business process management journal
29
(
2023
)
2
,
pp. 430-446
Persistent link: https://www.econbiz.de/10014230681
Saved in:
11
The link between transformational leadership and the EFQM model elements
Tarí, Juan José
;
Portela Maquieira, Silvia
;
Molina …
- In:
Business process management journal
29
(
2023
)
2
,
pp. 447-464
Persistent link: https://www.econbiz.de/10014230683
Saved in:
12
Exploring the impact of supply chain quality management on market performance : the mediating roles of supply chain integration and operational performance
Abdallah, Ayman Bahjat
;
Alhyari, Salah
;
Alfar, Nour A.
- In:
Business process management journal
29
(
2023
)
4
,
pp. 1159-1183
Persistent link: https://www.econbiz.de/10014291676
Saved in:
13
The moderating effect of knowledge-sharing on learning organisation and quality improvement practices
Hijazi, Rawa
- In:
Business process management journal
29
(
2023
)
6
,
pp. 1810-1837
Persistent link: https://www.econbiz.de/10014381137
Saved in:
14
Motivations for ISO 9001 quality management system implementation and certification : mapping the territory with a novel classification proposal
Fonseca, Luis Miguel Ciravegna Martins da
;
Cardoso, …
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 18-36
Persistent link: https://www.econbiz.de/10012884459
Saved in:
15
Russian government quality award : 25 years towards organizational excellence
Salimova, Tatiana
;
Dahlgaard-Park, Su Mi
;
Biryukova, …
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 54-64
Persistent link: https://www.econbiz.de/10012884461
Saved in:
16
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
17
Organizational change towards Lean Six Sigma implementation in the manufacturing supply chain : an integrated approach
Orji, Ifeyinwa Juliet
;
U-Dominic, Chukwuebuka Martinjoe
- In:
Business process management journal
28
(
2022
)
5/6
,
pp. 1301-1342
Persistent link: https://www.econbiz.de/10013455033
Saved in:
18
The evolution of quality : from inspection to Quality 4.0
Broday, Evandro Eduardo
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 368-382
Persistent link: https://www.econbiz.de/10013361599
Saved in:
19
Influence of quality management and allied certifications on consumers
Yadav, Neeraj
;
Heriyati, Pantri
;
Kumar, Harsh
;
Tamara, Dewi
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 421-441
Persistent link: https://www.econbiz.de/10013361619
Saved in:
20
Control flow versus communication : comparing two approaches to process modelling
Moattar, Haleh
;
Bandara, Wasana
;
Kannengiesser, Udo
; …
- In:
Business process management journal
28
(
2022
)
2
,
pp. 372-397
Persistent link: https://www.econbiz.de/10013380637
Saved in:
21
A DEA-based comprehensive benchmarking approach for implementing continuous improvement
Yu, Peng
;
Yoo, Bok Young
;
Lee, Jang Hee
- In:
Business process management journal
28
(
2022
)
3
,
pp. 740-764
Persistent link: https://www.econbiz.de/10013380737
Saved in:
22
Leveraging capabilities for digitally supported process improvement : a framework for combining Lean and ERP
Liutkevičienė, Indrė
;
Rytter, Niels
;
Hansen, David
- In:
Business process management journal
28
(
2022
)
3
,
pp. 765-783
Persistent link: https://www.econbiz.de/10013380743
Saved in:
23
How to make it stick? : institutionalising process improvement initiatives
Abeygunasekera, Ahangama Withanage Janitha Chandimali
; …
- In:
Business process management journal
28
(
2022
)
3
,
pp. 807-833
Persistent link: https://www.econbiz.de/10013380758
Saved in:
24
Key facilitators to continuous improvement : a Spanish insight
Sanchez-Ruiz, Lidia
;
Gomez-Lopez, Raquel
;
Blanco Rojo, …
- In:
Business process management journal
28
(
2022
)
4
,
pp. 1071-1092
Persistent link: https://www.econbiz.de/10013380832
Saved in:
25
Designing a quality scorecard (QSC) for system integration in the era of Industry 4.0
Roh, Hye Young
;
Ali, Shujaat
;
Song, Hojun
;
Shin, Wan Seon
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 157-177
Persistent link: https://www.econbiz.de/10013330606
Saved in:
26
From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
Chen, Chi-Kuang
;
Reyes, Lidia
;
Dahlgaard, Jens Jörn
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10013330611
Saved in:
27
Examining the impact of E-supply chain on service quality and customer satisfaction : a case study
Abdirad, Maryam
;
Krishnan, Krishna K.
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 274-290
Persistent link: https://www.econbiz.de/10013330617
Saved in:
28
Failure factors in healthcare quality improvement programmes : reviewing two decades of the scientific field
Vaz, Noe
;
Araujo, Claudia
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 291-310
Persistent link: https://www.econbiz.de/10013330618
Saved in:
29
Translating improvement methodology into healthcare culture
Simon, James
;
Houle, Mishaela
- In:
Business process management journal
23
(
2017
)
4
,
pp. 769-778
Persistent link: https://www.econbiz.de/10011723264
Saved in:
30
Lean process design for a radiology department
Camgöz-Akdağ, Hatice
;
Çalişkan, Esra
;
Toma, Sirel
- In:
Business process management journal
23
(
2017
)
4
,
pp. 779-791
Persistent link: https://www.econbiz.de/10011723268
Saved in:
31
Assessment of patient safety culture : a comparative case study between physicians and nurses
Elsheikh, Ahmed Mohamed
;
AlShareef, Mohammed Abdullah
; …
- In:
Business process management journal
23
(
2017
)
4
,
pp. 792-810
Persistent link: https://www.econbiz.de/10011723274
Saved in:
32
Field quality metrics - findings and recommendations
Palmquist, Brian
- In:
Business process management journal
23
(
2017
)
4
,
pp. 811-821
Persistent link: https://www.econbiz.de/10011723276
Saved in:
33
Improving software quality using Six Sigma DMAIC-based approach : a case study
Karout, Racha
;
Awasthi, Anjali
- In:
Business process management journal
23
(
2017
)
4
,
pp. 842-856
Persistent link: https://www.econbiz.de/10011723300
Saved in:
34
Six Sigma model of transfer of development capability
Myszewski, Jan M.
- In:
Business process management journal
23
(
2017
)
4
,
pp. 857-872
Persistent link: https://www.econbiz.de/10011723301
Saved in:
35
Management processes and management's role in customer value creation
Åslund, Anna
;
Bäckström, Ingela
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 148-164
Persistent link: https://www.econbiz.de/10011762940
Saved in:
36
Exploring enablers of innovative quality development in public administration
Palm, Klas
;
Algehed, Jessica
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 203-217
Persistent link: https://www.econbiz.de/10011762982
Saved in:
37
Aligning customer requirements and organizational constraints to service processes and strategies
Paltayian, George
;
Gotzamani, Katerina D.
;
Georgiou, …
- In:
Business process management journal
23
(
2017
)
5
,
pp. 1018-1042
Persistent link: https://www.econbiz.de/10011785811
Saved in:
38
Is innovation the future of quality management? : searching for signs of quality and innovation management merging
Lilja, Johan
;
Hansen, David
;
Fredrikson, Johan
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 232-240
Persistent link: https://www.econbiz.de/10011772059
Saved in:
39
Improving the selection of international distribution partners by using quality management methods
Klute-Wenig, Sandra
;
Rebsch, Svenja
;
Holzmüller, Hartmut H.
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 241-250
Persistent link: https://www.econbiz.de/10011772068
Saved in:
40
Understanding quality - conceptualization of the fundamental concepts of quality
Anttila, Juhani
;
Jussila, Kari
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 251-268
Persistent link: https://www.econbiz.de/10011772098
Saved in:
41
Using anchoring vignettes to study quality management across cultures
Wangwacharakul, Promporn
;
Poksinska, Bozena Bonnie
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 302-316
Persistent link: https://www.econbiz.de/10011772107
Saved in:
42
Building quality culture in higher education
Lycke, Liselott
;
Tano, Ingrid
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 331-346
Persistent link: https://www.econbiz.de/10011772122
Saved in:
43
Quality management practices and their effects on the performance of public hospitals
Xiong, Jingjing
;
He, Zhen
;
Deng, Yujia
;
Zhang, Min
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 383-401
Persistent link: https://www.econbiz.de/10011772138
Saved in:
44
Peer review of teaching at the Budapest University of Technology and Economics Faculty of Economic and Social Sciences
Tóth, Zsuzsanna Eszter
;
Andor, György
;
Árva, Gábor
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 402-424
Persistent link: https://www.econbiz.de/10011772145
Saved in:
45
Quality through accreditation
Lagrosen, Stefan Olof
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 469-483
Persistent link: https://www.econbiz.de/10011772210
Saved in:
46
Quality culture deployment : using behaviours to explain, diagnose and improve a quality culture
Cronemyr, Peter
;
Bäckström, Ingela
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 498-518
Persistent link: https://www.econbiz.de/10011772221
Saved in:
47
Key enabling factors for organizational ambidexterity in the public sector
Palm, Klas
;
Lilja, Johan
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 2-20
Persistent link: https://www.econbiz.de/10011650497
Saved in:
48
Effects of total quality management in local authorities
Psomas, Evangelos
;
Vouzas, Fotis
;
Bouranta, Nancy
; …
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 41-66
Persistent link: https://www.econbiz.de/10011650509
Saved in:
49
A method for diagnosing healthcare provision process based on failure cases
Kaneko, Massaki
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 334-344
Persistent link: https://www.econbiz.de/10011623953
Saved in:
50
Enhancing the study of Lean transformation through organizational culture analysis
Snyder, Kristen
;
Ingelsson, Pernilla
;
Bäckström, Ingela
- In:
International journal of quality and service sciences
8
(
2016
)
3
,
pp. 395-411
Persistent link: https://www.econbiz.de/10011624036
Saved in:
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