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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~person:"Bassamboo, Achal"
~person:"Gurvich, Itai"
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Search: subject_exact:"Queuing theory"
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Queueing theory
9
Warteschlangentheorie
9
Ankündigungseffekt
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4
delay announcements
4
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Call centre
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Bassamboo, Achal
Gurvich, Itai
Whitt, Ward
8
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4
Debo, Laurens G.
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Ibrahim, Rouba
4
Tezcan, Tolga
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Yang, Luyi
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Emadi, Seyed Morteza
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Sarkar, Debashish
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Management science : journal of the Institute for Operations Research and the Management Sciences
Manufacturing & service operations management : M & SOM
2
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2
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2
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A general framework to compare announcement accuracy : static vs. LES-based announcement
Bassamboo, Achal
;
Ibrahim, Rouba
- In:
Management science : journal of the Institute for …
67
(
2021
)
7
,
pp. 4191-4208
Persistent link: https://www.econbiz.de/10012624514
Saved in:
2
The reference effect of delay announcements : a field experiment
Yu, Qiuping
;
Allon, Gad
;
Bassamboo, Achal
- In:
Management science : journal of the Institute for …
67
(
2021
)
12
,
pp. 7417-7437
Persistent link: https://www.econbiz.de/10012815288
Saved in:
3
Coverage, coarseness, and classification : determinants of social efficiency in priority queues
Gurvich, Itai
;
Lariviere, Martin A.
;
Ozkan, Can
- In:
Management science : journal of the Institute for …
65
(
2019
)
3
,
pp. 1061-1075
Persistent link: https://www.econbiz.de/10012013498
Saved in:
4
Managing customer expectations and priorities in service systems
Yu, Qiuping
;
Allon, Gad
;
Bassamboo, Achal
;
Iravani, Seyed
- In:
Management science : journal of the Institute for …
64
(
2018
)
8
,
pp. 3942-3970
Persistent link: https://www.econbiz.de/10011900071
Saved in:
5
Does the past predict the future? : the case of delay announcements in service systems
Ibrahim, Rouba
;
Armony, Mor
;
Bassamboo, Achal
- In:
Management science : journal of the Institute for …
63
(
2017
)
6
,
pp. 1762-1780
Persistent link: https://www.econbiz.de/10011707236
Saved in:
6
Scheduling homogeneous impatient customers
Bassamboo, Achal
;
Singh Randhawa, Ramandeep
- In:
Management science : journal of the Institute for …
62
(
2016
)
7
,
pp. 2129-2147
Persistent link: https://www.econbiz.de/10011520410
Saved in:
7
Centralized vs. decentralized ambulance diversion : a network perspective
Deo, Sarang
;
Gurvich, Itai
- In:
Management science : journal of the Institute for …
57
(
2011
)
7
,
pp. 1300-1319
Persistent link: https://www.econbiz.de/10009267614
Saved in:
8
Staffing call centers with uncertain demand forecasts : a chance-constrained optimization approach
Gurvich, Itai
;
Luedtke, James
;
Tezcan, Tolga
- In:
Management science : journal of the Institute for …
56
(
2010
)
7
,
pp. 1093-1115
Persistent link: https://www.econbiz.de/10003996519
Saved in:
9
Capacity sizing under parameter uncertainty : safety staffing principles revisited
Bassamboo, Achal
;
Randhawa, Ramandeep S.
;
Zeevi, Assaf
- In:
Management science : journal of the Institute for …
56
(
2010
)
10
,
pp. 1668-1686
Persistent link: https://www.econbiz.de/10008701444
Saved in:
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