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~isPartOf:"Publikation des Swiss Finance Institute"
~isPartOf:"Journal of financial services marketing : JFSM"
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Publikation des Swiss Finance Institute
Journal of financial services marketing : JFSM
Die Bank
60
The international journal of bank marketing : IJBM
48
Achieving excellence in retail banking
28
SpringerLink / Bücher
23
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
18
Journal of retailing and consumer services
16
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
13
Journal of banking & finance
13
Bank- und finanzwirtschaftliche Forschungen
12
Europäische Hochschulschriften / 5
11
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9
The service industries journal
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Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
9
Bank of Finland research discussion papers
8
International journal of bank marketing
8
Reihe: Financial planning
8
Discussion paper
7
Finance and economics discussion series
7
The journal of services marketing
7
Discussion paper / Centre for Economic Policy Research
6
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
6
Financial innovation in retail and corporate banking
6
Journal of payments strategy & systems
6
Kompendium bankbetrieblicher Anwendungsfelder
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NBER Working Paper
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NBER working paper series
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Publikation der Swiss Banking School
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Revue d'économie financière : revue trimestrielle de l'Association Europe finances régulations
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Risikoprofiling von Anlegern : Kundenprofile treffend analysieren und in der Beratung nutzen
6
The international journal of human resource management
6
The journal of credit risk : published quarterly by Incisive Media
6
Working paper / National Bureau of Economic Research, Inc.
6
Bankenwettbewerb : Positionierung im Privatkundengeschäft : 8. Norddeutscher Bankentag
5
Banks and bank systems : international research journal
5
Essays on strategic price bundling in retail banking
5
International journal of financial services management : IJFSM
5
Journal of Asian finance, economics and business : JAFEB
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Journal of financial regulation and compliance : an international journal
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ECONIS (ZBW)
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1
What factors drive the adoption of digital banking? : an empirical study from the perspective of Omani retail banking
Ananda, S.
;
Devesh, Sonal
;
Al Lawati, Anis Moosa
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 14-24
Persistent link: https://www.econbiz.de/10012298249
Saved in:
2
Measuring service fairness and its impact on service quality and satisfaction : a study of Indian banking services
Bhatt, Kedar
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 35-44
Persistent link: https://www.econbiz.de/10012298253
Saved in:
3
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
4
Effect of inherent innovativeness and consumer readiness on attitudes to mobile banking
Frimpong, Kwabena
;
Al-Shuridah, Obaid
;
Wilson, Alan M.
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 187-201
Persistent link: https://www.econbiz.de/10011815915
Saved in:
5
On the potential for Twitter to add value in retail bank relationships
Murray, Lisa
;
Durkin, Mark
;
Worthington, Steve
;
Clark, …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
4
,
pp. 277-290
Persistent link: https://www.econbiz.de/10010497731
Saved in:
6
Banking advice on fixed or adjustable mortgage rates
Hullgren, Maria
- In:
Journal of financial services marketing : JFSM
17
(
2012/13
)
3
,
pp. 227-241
Persistent link: https://www.econbiz.de/10009664915
Saved in:
7
A model of green bank marketing
Lymperopoulos, Constantine
;
Chaniotakis, Ioannis E.
; …
- In:
Journal of financial services marketing : JFSM
17
(
2012/13
)
2
,
pp. 177-186
Persistent link: https://www.econbiz.de/10009681450
Saved in:
8
Internal marketing and employee commitment : evicence from the Ghanaian banking industry
Narteh, Bedman
- In:
Journal of financial services marketing : JFSM
17
(
2012/13
)
4
,
pp. 284-300
Persistent link: https://www.econbiz.de/10009702512
Saved in:
9
Influence of perceptual metrics on customer profitability : the mediating effect of behavioural metrics
Frischmann, Tanja
;
Gensler, Sonja
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
1
,
pp. 14-26
Persistent link: https://www.econbiz.de/10009161445
Saved in:
10
An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry
El-Manstrly, Dahlia
;
Paton, Robert A.
;
Veloutsou, Cleopatra
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
2
,
pp. 101-110
Persistent link: https://www.econbiz.de/10009385067
Saved in:
11
Challenges and opportunities for Islamic retail banking in the European context : lessons to be learnt from a British-German comparison
Volk, Stefan
;
Pudelko, Markus
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
3
,
pp. 191-202
Persistent link: https://www.econbiz.de/10008938001
Saved in:
12
The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
1
,
pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
Saved in:
13
Effiziente Filialnetze für Regionalbanken
Wegmann, André
-
2010
-
1. Aufl.
Persistent link: https://www.econbiz.de/10009008418
Saved in:
14
Das Schweizer Hypothekargeschäft für vermögende Privatkunden : aktuelle Probleme und strategische Optionen
Schriber, Silvan
-
2010
-
1. Aufl.
Persistent link: https://www.econbiz.de/10009008419
Saved in:
15
Salesperson empowerment in Spanish banks : a performance-driven view
Barrutia, José M.
;
Charterina, Jon
;
Gilsanz, Ainhize
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
1
,
pp. 40-55
Persistent link: https://www.econbiz.de/10003903418
Saved in:
16
Eigenschaften und Erfolgsfaktoren im Bankkartenmarkt für Privatkunden
Mettier, Roger
-
2009
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003915266
Saved in:
17
The interrelationship of stock ownership and customer relationship volume : case of a Nordic retail bank
Aspara, Jaakko
;
Nyman, Henrich
;
Tikkanen, Henrikki
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
3
,
pp. 203-217
Persistent link: https://www.econbiz.de/10003916757
Saved in:
18
The impact of internal marketing on the perception of service quality in retail banking : a Ghanaian case
Opoku, Robert Ankomah
;
Atuobi-Yiadom, Nana
;
Chong, …
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
4
,
pp. 317-329
Persistent link: https://www.econbiz.de/10003820586
Saved in:
19
International marketing strategy in the retail banking industry : the case of ICICI Bank in Canada
Neilson, Leighann C.
;
Chadha, Megha
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
3
,
pp. 204-220
Persistent link: https://www.econbiz.de/10003802550
Saved in:
20
Antecedents to customer satisfaction with financial services : the moderating effects of the Need to Evaluate
Hansen, Håvard
;
Sand, Jo Are
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
3
,
pp. 234-244
Persistent link: https://www.econbiz.de/10003802568
Saved in:
21
Web 2.0 im Private Banking : die Auswirkungen moderner Internetdienste auf den Beratungsprozess
Keller, René W.
-
2008
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003785398
Saved in:
22
Special issue: Strategic developments in financial services marketing
Lymperopoulos, Constantine
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003806417
Saved in:
23
Factors that affect consumers' cross-buying intention : a model for financial services
Soureli, Magdalini
;
Lewis, Barbara R.
;
Karantinou, …
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
1
,
pp. 5-16
Persistent link: https://www.econbiz.de/10003806426
Saved in:
24
Does trust in the bank build trust in its technology-based channels?
Dimitriadis, Sergios
;
Kyrezis, Nikolaos
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
1
,
pp. 28-38
Persistent link: https://www.econbiz.de/10003806429
Saved in:
25
Relationship disconnect in retail banking
Durkin, Mark
;
O'Donnell, Aodheen
;
Crowe, Joe
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
4
,
pp. 260-271
Persistent link: https://www.econbiz.de/10003698394
Saved in:
26
Perceived justice and customer loyalty in the retail banking sector in the UAE
Dayan, Mumin
;
Tamimi, Hussain A. Hassan al-
;
Elhadji, …
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
4
,
pp. 320-330
Persistent link: https://www.econbiz.de/10003698524
Saved in:
27
Customer retention and cross-buying in the banking industry : an integration of service attributes, satisfaction and trust
Liu, Tsung-Chi
;
Wu, Li-Wei
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
2
,
pp. 132-145
Persistent link: https://www.econbiz.de/10003697763
Saved in:
28
Switching banks : old bank gone but not forgotten
Lees, Gavin
;
Garland, Ron
;
Wright, Malcolm
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
2
,
pp. 146-156
Persistent link: https://www.econbiz.de/10003697774
Saved in:
29
Building customers' affective commitment towards retail banks : the role of CRM in each "moment of truth"
Menon, Kalyani
;
O'Connor, Aidan
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
2
,
pp. 157-168
Persistent link: https://www.econbiz.de/10003697778
Saved in:
30
Customer retention measurement in the UAE banking sector
Kassim, Norizan Mohd
;
Souiden, Nizar
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
3
,
pp. 217-228
Persistent link: https://www.econbiz.de/10003470292
Saved in:
31
Brand portfolio options for the UK retail banks
Harris, Greg
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
3
,
pp. 249-256
Persistent link: https://www.econbiz.de/10003470315
Saved in:
32
Wealth management in China : the rocky but promising road ahead
Wunderli-Ye, Haibo
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003566197
Saved in:
33
Passives und aktives Investment im Diskurs (Part B) : aktive Anlagestrategien ; eine disziplinierte und bewertungsabhängige Vermögensallokation hat Zukunft
Meulen, Jelmer van der
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003566207
Saved in:
34
Helping bank customers switch : a case study
Matthews, Claire
;
Murray, David
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
4
,
pp. 360-369
Persistent link: https://www.econbiz.de/10003501377
Saved in:
35
A structural equation modeling of the antecedents of relationship quality in the Malaysia banking sector
Ndubisi, Nelson Oly
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
2
,
pp. 131-141
Persistent link: https://www.econbiz.de/10003458295
Saved in:
36
Making cross-border retail finance a reality case study : Deutsche Bank PBC S.A. in Poland
Kulczycki, Marek
- In:
Journal of financial services marketing : JFSM
11
(
2006/07
)
2
,
pp. 157-165
Persistent link: https://www.econbiz.de/10003458300
Saved in:
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