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isPartOf:"Berichte aus der Betriebswirtschaft"
~isPartOf:"Journal of retailing and consumer services"
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Search: subject_exact:"Retailgeschäft von Banken"
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Personal banking
20
Privatkundengeschäft
20
Beziehungsmarketing
11
Consumer behaviour
11
Konsumentenverhalten
11
Relationship marketing
11
Customer satisfaction
7
Kundenzufriedenheit
7
Retail banking
7
Dienstleistungsqualität
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Electronic Banking
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Berichte aus der Betriebswirtschaft
Journal of retailing and consumer services
Die Bank
60
The international journal of bank marketing : IJBM
48
Journal of financial services marketing : JFSM
30
Achieving excellence in retail banking
28
SpringerLink / Bücher
23
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
18
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
13
Journal of banking & finance
13
Bank- und finanzwirtschaftliche Forschungen
12
Europäische Hochschulschriften / 5
11
Gabler Edition Wissenschaft
9
The service industries journal
9
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
9
Bank of Finland research discussion papers
8
Reihe: Financial planning
8
Discussion paper
7
Finance and economics discussion series
7
The journal of services marketing
7
Discussion paper / Centre for Economic Policy Research
6
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
6
Financial innovation in retail and corporate banking
6
International journal of bank marketing
6
Journal of payments strategy & systems
6
Kompendium bankbetrieblicher Anwendungsfelder
6
NBER Working Paper
6
NBER working paper series
6
Publikation der Swiss Banking School
6
Publikation des Swiss Finance Institute
6
Revue d'économie financière : revue trimestrielle de l'Association Europe finances régulations
6
Risikoprofiling von Anlegern : Kundenprofile treffend analysieren und in der Beratung nutzen
6
The international journal of human resource management
6
The journal of credit risk : published quarterly by Incisive Media
6
Working paper / National Bureau of Economic Research, Inc.
6
Bankenwettbewerb : Positionierung im Privatkundengeschäft : 8. Norddeutscher Bankentag
5
Banks and bank systems : international research journal
5
Essays on strategic price bundling in retail banking
5
International journal of financial services management : IJFSM
5
Journal of Asian finance, economics and business : JAFEB
5
Journal of financial regulation and compliance : an international journal
5
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ECONIS (ZBW)
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1
Value co-creation and social media : investigating antecedents and influencing factors in the U.S. retail banking industry
Casper Ferm, Lars-Erik
;
Thaichon, Park
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012581891
Saved in:
2
Customer pre-participatory social media drivers and their influence on attitudinal loyalty within the retail banking industry : a multi-group analysis utilizing social exchange the...
Casper Ferm, Lars-Erik
;
Thaichon, Park
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012581920
Saved in:
3
The role of social media in internet banking transition during COVID-19 pandemic : using multiple methods and sources in qualitative research
Naeem, Muhammad
;
Ozuem, Wilson
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012502713
Saved in:
4
Impact of shared history on customers' service evaluations
Al Hakim, Zeina T.
;
Sengupta, Sanchayan
;
Cuny, Caroline
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012268822
Saved in:
5
Relationship quality determinants and outcomes in retail banking services : the role of customer experience
Fernandes, Teresa
;
Pinto, Teresa
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 30-41
Persistent link: https://www.econbiz.de/10012114112
Saved in:
6
The influence of goal attainment and switching costs on customers' staying intentions
Temerak, Mohamed Sobhy
;
El-Manstrly, Dahlia
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 51-61
Persistent link: https://www.econbiz.de/10012114986
Saved in:
7
The effect of digital design in retail banking on customers’ commitment and loyalty : the mediating role of positive affect
Reydet, Sabine
;
Carsana, Laurence
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 132-138
Persistent link: https://www.econbiz.de/10011729734
Saved in:
8
"Towards a co-creation framework in the retail banking services industry : do demographics influence?"
Cambra-Fierro, Jesús
;
Pérez, Lourdes
;
Grott, Emily
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 219-228
Persistent link: https://www.econbiz.de/10011629059
Saved in:
9
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
Saved in:
10
Coping with stress : a study of retail banking service workers in Russia
Ashill, Nicholas J.
;
Rod, Michel
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
23
(
2015
),
pp. 58-69
Persistent link: https://www.econbiz.de/10010503932
Saved in:
11
e-banking culture : a comparison of EU 27 countries and Portuguese case in the EU 27 retail banking context
Fonseca, Jaime R. S.
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 708-716
Persistent link: https://www.econbiz.de/10010407237
Saved in:
12
"Switching is easy" : service firm communications to encourage customer switching
Pick, Doreén
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 502-509
Persistent link: https://www.econbiz.de/10010388546
Saved in:
13
Service quality dimensions and superior customer perceived value in retail banks : an empirical study on Mexican consumers
Vera, Jorge
;
Trujillo, Andrea
- In:
Journal of retailing and consumer services
20
(
2013
)
6
,
pp. 579-586
Persistent link: https://www.econbiz.de/10010128298
Saved in:
14
Customer satisfaction and dissatisfaction in retail banking : exploring the asymmetric impact of attribute performances
Arbore, Alessandro
;
Busacca, Bruno
- In:
Journal of retailing and consumer services
16
(
2009
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10003864529
Saved in:
15
From spending to understanding : analyzing customers by their spending behavior
Otto, Philipp E.
;
Davies, Greg B.
;
Chater, Nick
;
Stott, …
- In:
Journal of retailing and consumer services
16
(
2009
)
1
,
pp. 10-18
Persistent link: https://www.econbiz.de/10003803118
Saved in:
16
Key influencers and inhibitors on adoption of the Internet for banking
Durkin, Mark
;
Jennings, Deirdre
;
Mulholland, Gwyneth
; …
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 348-357
Persistent link: https://www.econbiz.de/10003742275
Saved in:
17
Kundenbindung in der Anlageberatung vermögender Privatkunden : Messung und Ableitung von Maßnahmen am Beispiel eines deutschen Kreditinstituts
Kaiser, Clemens Magnus
-
2006
Persistent link: https://www.econbiz.de/10003383996
Saved in:
18
Multi Channel Management im Retailbanking : eine Analyse des Distributionsmanagements und des Kundenverhaltens im Multi Channel Banking
Kaufmann, Silvan
-
2004
Persistent link: https://www.econbiz.de/10001950076
Saved in:
19
Bestimmungsfaktoren der Kundenbindung im Bankensektor : eine theoretische und empirische Untersuchung
Demiri, Argjent
-
2004
Persistent link: https://www.econbiz.de/10002128148
Saved in:
20
Betriebswirtschaft
Tschammer-Osten, Berndt
-
1998
-
Als Ms. gedruckt
Persistent link: https://www.econbiz.de/10000666061
Saved in:
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