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isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Arbeitszufriedenheit"
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Search: subject_exact:"Returns management"
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Arbeitszufriedenheit
Customer service
85
Kundenservice
85
Dienstleistungsqualität
60
Service quality
60
Customer satisfaction
49
Kundenzufriedenheit
49
Consumer behaviour
45
Konsumentenverhalten
45
Beziehungsmarketing
43
Relationship marketing
43
Einzelhandel
13
Emotion
13
Retail trade
13
Beschwerdemanagement
12
Complaint management
12
Dienstleistungssektor
12
Service industry
12
Satisfaction
11
Arbeitsverhalten
8
Service failure
8
Work behaviour
8
Artificial intelligence
6
Job satisfaction
6
Künstliche Intelligenz
6
Online retailing
6
Online-Handel
6
Salespeople
6
Service encounters
6
Service recovery
6
Verkaufspersonal
6
Mobile communications
5
Mobilkommunikation
5
Service encounter
5
Viral marketing
5
Virales Marketing
5
Arbeitskräfte
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Customer loyalty
4
E-commerce
4
Electronic Commerce
4
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6
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Andersson, Pernille K.
1
Arli, Denni
1
Gheshlaghi, Mahnaz
1
Gustafsson, Anders
1
Jiang, Li
1
Kristensson, Per
1
Liang, Changyong
1
Lucia-Palacios, Laura
1
Polo-Redondo, Yolanda
1
Prentice, Catherine
1
Pérez-López, Raúl
1
Söderlund, Magnus
1
Van Esch, Patrick
1
Wästlund, Erik
1
Xie, Yuguang
1
Zhou, Peiyu
1
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Journal of marketing
Journal of retailing and consumer services
International journal of hospitality management
9
The journal of services marketing
6
Journal of business research : JBR
4
Journal of service management
3
Journal of service research : JSR
3
European journal of marketing : EJM
2
International journal of contemporary hospitality management
2
Journal of retailing
2
Journal of service theory and practice : JSTP
2
Managing service quality : MSQ ; an international journal
2
Service business
2
Services marketing quarterly
2
The Cornell hospitality quarterly
2
Berichte aus der Betriebswirtschaft
1
British journal of industrial relations : BJIR ; an international journal of employment relations
1
Business research quarterly : BRQ
1
Cogent business & management
1
Decision sciences : DS
1
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
1
Employee relations
1
European journal of marketing
1
European management journal
1
Gewinn und Ethik! : ethische Perspektiven in den Wirtschaftswissenschaften; Festschrift zum 20jährigen Gründungsjubiläum der Wirtschaftswissenschaftlichen Fakultät Ingolstadt der Katholischen Universität Eichstätt-Ingolstadt
1
Handbuch Mitarbeiterbefragung
1
Human relations
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of business and economics
1
International journal of commerce and management
1
International journal of human resource management
1
International journal of management and economics
1
International journal of retail & distribution management
1
Journal of business and psychology
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of management : JOM
1
Journal of managerial issues : JMI
1
Journal of service research
1
Journal of service theory and practice
1
Journal of the Academy of Marketing Science
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ECONIS (ZBW)
6
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1
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
2
How situational circumstances modify the effects of frontline employees' competences on customer satisfaction with the store
Lucia-Palacios, Laura
;
Pérez-López, Raúl
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132197
Saved in:
3
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
4
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
5
Employee display of burnout in the service encounter and its impact on customer satisfaction
Söderlund, Magnus
- In:
Journal of retailing and consumer services
37
(
2017
),
pp. 168-176
Persistent link: https://www.econbiz.de/10011729830
Saved in:
6
The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.
;
Gustafsson, Anders
;
Kristensson, Per
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
Saved in:
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